View Full Version : Installation Error?


thescaryworker
Oct 26, 2005, 05:05 PM
I installed Civ4 for the first time an hour ago, and I started it up and it came up with an error message saying:
"
The dynamic link library D3DX9_26.dll could not be found in the specified path C:\Program Files\Firaxis Games\Sid Meier's Civilization 4;.;C:\WINNT\system32;C:\WINNT\system;C:\WINNT;C:\ WINNT\system32;C:\WINNT\System32\Wbem;C:\Program Files\Quick Time\QTSystem\;;C:\PROGRA~1\ATITEC~1\ATICON~1.
"
What does that mean?? I reinstalled the game, and it came up with the same message. Please help me! If it helps, I have the 'Special Edition'.

ainwood
Oct 26, 2005, 05:13 PM
Make sure you install DirectX during the install - even if you already have it installed on your PC. This is a non-standard directx file, so you must install directx from teh CD.

You can try a manual install by browsing the install CD for the "DIrectX9" folder, then running DXSetup.exe.

Note - once you've installed directx you must reboot before trying to run the game. :)

Civrules
Oct 26, 2005, 05:13 PM
This is a problem when D3DX9_26.dll is not where it is supposed to be.
If you go here C:\windows\SYSTEM32 and that file isn't there, that's why this is happening.

Did you install the latest version of DirectX (completely)?

Also, moved to tech support.

thescaryworker
Oct 26, 2005, 05:19 PM
Thanks, reinstalling now.

KenM
Oct 26, 2005, 05:24 PM
Make sure you install DirectX during the install - even if you already have it installed on your PC. This is a non-standard directx file, so you must install directx from teh CD.

You can try a manual install by browsing the install CD for the "DIrectX9" folder, then running DXSetup.exe.

Note - once you've installed directx you must reboot before trying to run the game. :)

I get "A cabinet File Necessary for Installation Cannot be trusted" message when i try to run the DXSetup.exe from the DIrectX9 folder as well. Then it says intallation failed, and I get an exit message for the DX9 thing. I'm VERY PO'ed about this.

thescaryworker
Oct 26, 2005, 05:48 PM
I just finished installing it *again* and it will load properly, but it will quit right after it goes to the 'loading' popup

Mujadaddy
Oct 26, 2005, 05:56 PM
it will load properly, but it will quit right after it goes to the 'loading' popupMine does almost the exact same thing. (Win2k, Athlon 1.5ghz, 128mb Nvidia 500, 512mb RAM)

I start the game, the load screen goes up, the CD starts to spin...then the HDD light goes out and the keyboard+mouse freeze and the CD continues to spin, for at least an hour :-/

I'll try un-/re-installing when I get home in 3 hours :rolleyes:

ainwood
Oct 26, 2005, 06:12 PM
Mine does almost the exact same thing. (Win2k, Athlon 1.5ghz, 128mb Nvidia 500, 512mb RAM)

I start the game, the load screen goes up, the CD starts to spin...then the HDD light goes out and the keyboard+mouse freeze and the CD continues to spin, for at least an hour :-/

I'll try un-/re-installing when I get home in 3 hours :rolleyes:
As a random suggestion, do you have zonealarm? If so, try turning it off and see if it loads.

chester2575
Oct 26, 2005, 06:32 PM
I'm having the same problem. I can't install the DX 9.0 that came with the game. I tried the standard installation method as well as a manual install and each time the load screen pops up but no progress is made after 15-20 minutes.

jokester
Oct 31, 2005, 08:44 PM
has anyone with the D3DX9_26.DLL error resolved the issue?

alamo
Oct 31, 2005, 08:57 PM
The render error fix (http://www.2kgames.com/civ4/support_ati.htm) specifically says to go delete the file c:\windows\system32\d3dx9_26.dll.

In that spirit, try this:

Uninstall Civ4
Delete the Civ4 folder
Delete c:\windows\system32\d3dx9_26.dll (if its there)
Reboot
Start installer
Accept all defaults

Smooks
Nov 06, 2005, 12:58 PM
http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_26

Go here, get the file, and place it in your system32 folder as above. Install normally, play.