View Full Version : Problems loading starting saves


ainwood
Nov 27, 2005, 04:21 PM
If you have tried to load the starting save for the Civ4 GOTM and it won't load because of the password protection (You get a message to this effect), then please use the save here instead:

http://forums.civfanatics.com/attachment.php?attachmentid=105440&d=1133131896

Thanks.

Dusty4prez
Nov 28, 2005, 12:02 PM
I get this

ainwood
Nov 28, 2005, 12:15 PM
Have you tried a full uninstall (including deleting the install folders and the "My Games" subfolders, followed by a reinstall & patching?

Dusty4prez
Nov 28, 2005, 02:47 PM
yes I did that before I tried this one

ainwood
Nov 28, 2005, 09:16 PM
Do you get errors loading any other save files?

cursif
Nov 29, 2005, 09:55 AM
I'm having this problem as well. :/ Any clues what's going on?

ainwood
Nov 29, 2005, 12:29 PM
Unfortunately, no. I'm really not sure if this is a Civ4 problem or a GOTM problem, and need more information. One guy had a success by fully uninstalling via the control panel, followed by manually deleting the installation folder, then the (hidden?) folders in \My Documents\My Games\ - then reinstalling and patching.

Other things to try:
- Don't try to load the game via double-clicking on the save - start Civ4 the load it via the menu.
- Tell us whether other save files load OK - is it just the GOTM save that doesn't load?

Dusty4prez
Nov 29, 2005, 03:30 PM
it's just this one and I go in Civ IV then load it

Stilgar08
Dec 01, 2005, 01:27 AM
I hope you mean this message? (gif attached) (I'm currently @work and can't check right now...)

I have the Blue Marble-mod and 2 screen-mods - (HOF with victory condition + "a proper score graph" from the graphic-mod-section (http://forums.civfanatics.com/forumdisplay.php?f=172)

I uninstalled the Blue Marble and it didn't work anyways so I reinstalled :D . I never had problems with other savegames (didn't play online or MP yet).

I don't think I can uninstall the HOF-screen since I put it in the real "assets" folder. Do I have to reinstall completely in order to be able to play GOTM's?? :eek: Would be a pity... :(


P.S.: Is it wanted that there aren't the right file-extensions in the save-files we download from here? It's not a big deal but I'm just curious...

AlanH
Dec 01, 2005, 03:57 AM
P.S.: Is it wanted that there aren't the right file-extensions in the save-files we download from here? It's not a big deal but I'm just curious...
If you download from the game release page (http://gotm.civfanatics.net/civ4games/index.php) you should receive it with the correct file extension because I've set the GOTM download server up to deliver the correct mime type. Also, my browser is usually picky about unknown extensions and adds .txt to them, but it's working fine on the unprotected one that Ainwood uploaded in the sticky thread, so I'm guessing that's also the case now for the main site server.

So I think the servers have been set up to give the browser the correct clues, and if this is still happening for you, maybe your browser is misbehaving?

Dusty4prez
Dec 01, 2005, 03:06 PM
well I guess I'm not gona get to play I hope the next one works

AlanH
Dec 01, 2005, 03:29 PM
@Dusty4prez: The first thing to check is if you have actually installed version 1.09. If your Civ4 is still expecting version 1.00 files then you will not be able to play the next game either.

Can you upload a sample file that's saved from your current Civ4 installation? We can then tell you whether it's running at version 1.00 or version 1.09.

Dusty4prez
Dec 01, 2005, 03:34 PM
well i will im 99% I have it

AlanH
Dec 01, 2005, 03:46 PM
You're right. It's creating version 1.01 save files. But your save misbehaves in my file reader ... investigating.

AlanH
Dec 01, 2005, 05:00 PM
I don't know if it's significant, but your save indicates that you have a mod installed - Superciv? Have you tried loading without that mod?

Dusty4prez
Dec 01, 2005, 05:23 PM
oh yea I don't run that if I try loading the GOTM

AlanH
Dec 01, 2005, 05:28 PM
How do you ensure that Superciv is not active?

Can you give me a save that's created from Civ4 the way it is when you try to load the GOTM save? It doesn't need to have many turns played. I just want to see if tehre's anything different about your setup.

Dusty4prez
Dec 01, 2005, 05:49 PM
okher i just put in 2 turns

WaxonWaxov
Dec 01, 2005, 05:50 PM
I'm getting this error also.....

http://www.ericcable.net/civ4error.jpg

Yes, I'm running version 1.09

here is a save of a game I just started and played a few turns of as you asked the other guy to do....

105945

thanks for the efforts

AlanH
Dec 01, 2005, 06:34 PM
I've identified that both your copies of Civ4 produce saves that have four extra data bytes compared with the GOTM save. If they are expecting that extra data when they read a saved game then it's not surprising that they crash when it isn't there, as in the GOTM save.

I'm not sure where to go from here, but it seems we now have to work out why your copies of Civ4 are different from the 76 that have succeeded. It's 01:30 am here, so I'll have to bail out for the night. :sleep:

WaxonWaxov
Dec 01, 2005, 08:47 PM
I've been working extensively on modding. Everything kept in "custom assets" folder. I removed that folder before trying to use the GOTM file.

Maybe the modding work has made my Civ a little screwy.

I appreciate the continued efforts.

Gyathaar
Dec 02, 2005, 01:17 AM
I've been working extensively on modding. Everything kept in "custom assets" folder. I removed that folder before trying to use the GOTM file.

Maybe the modding work has made my Civ a little screwy.

I appreciate the continued efforts.
Have you changed any of the normal units or buildings, or added a new one to an existing civilization, or changed any of the default civilizations in any way?

WaxonWaxov
Dec 02, 2005, 07:06 AM
Have you changed any of the normal units or buildings, or added a new one to an existing civilization, or changed any of the default civilizations in any way?

No. Everything I've done was kept in custom assets.


I have a new theory.... I have Visual Studio 6 installed on my machine. My error message box is titled "Mirosoft Visual C++ runtime error"

This raises the question: Does Dusty4prez have Visual C++ installed on his machine?

If so, could that the common link between he and I?

I mean how many people who play Civ also have expensive programming software on their PCs?

AlanH
Dec 02, 2005, 07:23 AM
Visual Studio may change the way the error is presented, as it intercepts it and could offer debugging facilities if the application were debug-enabled. However, I don't think it is responsible for the error.

You can probably tell VS not to trap runtime errors, and then I'd expect you would just see the usual crash to desktop that's so familiar around these parts, presumably with an option to send a report to Microsoft.

I think the most likely explanation for the crash is that something you've changed while modding has affected your base installation, and even though you don't use those mods they are interfering in some way. Is it possible to completely remove all your mod files ... or even to reinstall and re-patch to a clean copy of Civ 4 .. and then to try loading the start file?

WaxonWaxov
Dec 02, 2005, 08:56 AM
Is it possible to completely remove all your mod files ... or even to reinstall and re-patch to a clean copy of Civ 4 .. and then to try loading the start file?

Yea, I can probably try that. My concern is that with the "it-doesn't-uninstall-everything" syndrome, the problem will still be there.

Is there a list somewhere of all the hidden files and such that the Civ4 uninstaller might leave behind?

I will make the attempt this evening, around 6pm US Central, midnight GMT.

AlanH
Dec 02, 2005, 09:15 AM
As I don't have it you'll have to wait for someone else to help on what pigeon droppings Civ4 leaves around your system. I do recall that mention has been made of a folder in your "My Documents" folder or whatever M$ calls it these days.

I'll be around at 6pm CST, but can't promise to be very helpful, as you are drifting into areas I can't play in on my Mac. I hope one of the PC-lovin' staff can pick up on this.

hurricane766
Dec 02, 2005, 09:55 AM
Hi,

I get the Runtime error too... I have no idea why. Iv'e never had Visual Studio installed on my computer, and all other saved games work fine.

I wonder if this is something that the CIV team needs to look at?

:confused:
I want to get my ass kicked in the GOTM, but I can't...:sad:

Gyathaar
Dec 02, 2005, 10:09 AM
Have you tried to load other saves to see if they load ok? (I assume they wont)
Like saves from succession games

WaxonWaxov
Dec 02, 2005, 10:10 AM
:confused:
I want to get my ass kicked in the GOTM, but I can't...:sad:

Maybe you, Dusty, and I should start our own.
;)

AlanH
Dec 02, 2005, 10:15 AM
I wonder if this is something that the CIV team needs to look at?
You think we aren't?

What do you think the posts and efforts described in this thread are all about?

Denniz
Dec 02, 2005, 11:34 AM
Yea, I can probably try that. My concern is that with the "it-doesn't-uninstall-everything" syndrome, the problem will still be there.

Is there a list somewhere of all the hidden files and such that the Civ4 uninstaller might leave behind?

I will make the attempt this evening, around 6pm US Central, midnight GMT.

You should delete:

"C:\Program Files\Firaxis"
"C:\Documents and Settings\<Your-User-Name>\My Documents\My Games\Sid Meier's Civilization 4"

"C:\Documents and Settings\<Your-User-Name>\Application Data\My Games\Sid Meier's Civilization 4"
Edit: Udated with correct "Application Data" path information.

"<Your-User-Name>" is whatever your user name is. It would be "Owner" if you didn't change it.

If you can't see these folders in windows explorer you need to turn on the option to view Hidden Files:

http://www.civfanatics.net/uploads10/Folder_options.JPG
Don't forget to save your patch file from "my games" if you did the in game update.

Edit: It wouldn't hurt to reboot before installing again.

WaxonWaxov
Dec 02, 2005, 11:41 AM
Have you tried to load other saves to see if they load ok? (I assume they wont)
Like saves from succession games

Games created on my machine work ok. Where should I look to fnid another save game to try?

WaxonWaxov
Dec 02, 2005, 11:41 AM
Thanks, Denniz

Dusty4prez
Dec 02, 2005, 11:46 AM
I loaded waxxy's save and it worked fine

AlanH
Dec 02, 2005, 11:54 AM
Games created on my machine work ok. Where should I look to fnid another save game to try?

There are lots of savedgames in Upload Folder 10 - click Upload Files at teh bottom of the page and there's a link to Upload Folder 10 at the bottom of that window. You need to find one that's version 1.09, though. Here are a couple from there that I've checked for the correct version:

http://www.civfanatics.net/uploads10/LK109_AD-1145.Civ4SavedGame

http://www.civfanatics.net/uploads10/DG01_Snake_Eye_AD-1450.Civ4SavedGame

Dusty4prez
Dec 02, 2005, 11:59 AM
neither of them work for me

WaxonWaxov
Dec 02, 2005, 12:12 PM
Well, if they don't work for Dusty, they probably won't for me.
I'm going to reinstall and try. I want to do some PBEM and I'm guessing I'll problems with that as well if I don't.

I thought I would be able to play/work on this problem this evening, but alas, the girlfriend has decided she needs attention. :rolleyes:

ainwood
Dec 02, 2005, 12:51 PM
Guys -
Can you please detail the steps that you're going through to tey and get the patch installed? It appears that the install is failing somehow, and you're not getting any message about it. :(

hurricane766
Dec 02, 2005, 01:16 PM
You think we aren't?

What do you think the posts and efforts described in this thread are all about?

No, I know you are trying to fix this, but what I meant was Civ Firaxis team members... unless you are one of those too - in which case I didn't know - sorry.

I'll try uninstalling and reinstalling/patching ASAP and let you all know how it goes... I'll also try those other save that you've posted.

Anyways I do appreciate your help :)

AlanH
Dec 02, 2005, 01:25 PM
Sorry, speed reading will get you every time :(

No, I'm not on the CIV-IV Firaxis team. I imagine they will only be able or willing to help if we can give them some specifics, and can demonstrate that there's nothing we've done to our GOTM start file that uniquely causes this problem. Now that we can determine that the problem affects your ability to load other files as well then we have a basis for them to work on.

WaxonWaxov
Dec 02, 2005, 01:49 PM
Guys -
Can you please detail the steps that you're going through to tey and get the patch installed? It appears that the install is failing somehow, and you're not getting any message about it. :(

"to tey" ? say what?

You're thinking my patch install didn't work?

Wouldn't the fact that horses don't show up until Animal Husbandry indicate the patch was installed?

ainwood
Dec 02, 2005, 02:00 PM
I meant "to try".

No - the pre-requisite techs depend on the XML, so that part of the patch could have been applied. Can you post a save from a game that you've created?

Denniz
Dec 02, 2005, 02:13 PM
Updated my previous post (http://forums.civfanatics.com/showpost.php?p=3401231&postcount=31) with the correct "application data" Path to delete after uninstall.

WaxonWaxov
Dec 02, 2005, 02:20 PM
ICan you post a save from a game that you've created?

See post #19 above.

ainwood
Dec 02, 2005, 02:39 PM
See post #19 above.
Ok - could you please e-mail your copies of CIV4UnitClassInfos.xml and CIV4UnitInfos.xml to me at gotm@civfanatics.net ?

Jove
Dec 02, 2005, 03:57 PM
This problem is different, but I don't want to start a new thread yet.
I played 4otm1 last night, up to about 1100BC or so. No problems. Didn't do anything else with my computer, loaded up the save to continue. Now, my computer is acting strange. In the game, I get a pop-up menu every time I select a unit. Clicking isn't enough, I have to choose 'select all' or whatever from the menu to select a unit. The keyboard does not respond, for instance, 'g' doesn't mean Go anymore, it has no effect at all. Function keys have no effect, I have to do everything by clicking through these menus.

What's worse, it isn't isolated to just Civ4. For example, in Windows Explorer, using the scroll bar now closes the window. There may be other problems that I haven't discovered. It doesn't look good at all! Have you heard of anything like this?

AlanH
Dec 02, 2005, 04:12 PM
I have had a situation in the past where I found my computer playing up and I realised I had a book or something holding down one key on the keyboard.



I realise this sounds unlikely, but stay with me on this. Maybe Windows is misbehaving? :eek: Have you tried quitting Civ4? Does Explorer then revert to its usual well-behaved self? If not then maybe it's not Civ-related.

Renata
Dec 02, 2005, 06:33 PM
I've had the exact same thing a bunch of times -- various things on my oh-so-cluttered desk holding down the CTRL, windows and/or Alt keys, bits of peanut getting wedged in here and there (I'm terrible about eating at the computer :p ), that sort of thing.

I also have had my mouse occasionally go temporarily haywire on me, with the left mouse key acting as if it were the right one for a while and the right one doing who-knows-what. I've only ever noticed that happening in Windows applications and the desktop, though. Usually right-clicking a bunch of times followed by a left click sets things straight.

At any rate, try looking into things like that first.

WaxonWaxov
Dec 02, 2005, 09:53 PM
Ok - could you please e-mail your copies of CIV4UnitClassInfos.xml and CIV4UnitInfos.xml to me at gotm@civfanatics.net ?

I'll be able to around 11am tomorrow (Saturday)

AlanH
Dec 03, 2005, 07:26 AM
Please can those who are getting the runtime error try deleting the contents of the Civ4 cache and reporting results ... if you haven't already done so. The cache is at:

"C:\Documents and Settings\<username>\Application Data\My Games\Sid Meier's Civilization 4\cache"

There's a possibility that this is hanging onto mod data and confusing the software.

Thankx

Dusty4prez
Dec 03, 2005, 09:24 AM
I already tried that

AlanH
Dec 03, 2005, 10:05 AM
We'll continue to try to reproduce your problem, and we'll feed this back through our own channels as best we can, but the developers can't ask us to test things if we can't replicate it. It's not just a GOTM-specific issue, as we know other saves fail as well. So, if you haven't already, you really ought to raise it directly with Take2 as a customer support issue.

WaxonWaxov
Dec 03, 2005, 10:39 AM
Please can those who are getting the runtime error try deleting the contents of the Civ4 cache and reporting results ... if you haven't already done so. The cache is at:

"C:\Documents and Settings\<username>\Application Data\My Games\Sid Meier's Civilization 4\cache"

There's a possibility that this is hanging onto mod data and confusing the software.

Thankx


YES!!!!! that worked! :goodjob:

Pardon me while I go play now.....

:D :D :D :D :D :D :D :D

AlanH
Dec 03, 2005, 11:04 AM
One down, Dusty and Hurricane still to go. We know Dusty's cache isn't the issue. How about Hurricane?

WaxonWaxov
Dec 03, 2005, 01:01 PM
I should add that I (backed up then) completely DELETED my Custom Assests and Mods folders.

hurricane766
Dec 03, 2005, 01:38 PM
:D IT WORKS! :D

I deleted everything and did a complete reinstall and it worked fine.

Thanks everyone.... I would have posted this 4 hours ago but I was playing the GOTM! :lol:

AlanH
Dec 03, 2005, 01:48 PM
Meatloaf :goodjob: "Two out of three ain't bad!" Now, what do we have to do to get Dusty going?

Dusty4prez
Dec 03, 2005, 06:16 PM
None of them worked :cry:

AlanH
Dec 03, 2005, 06:54 PM
Something is still on your hard drive to make Civ4 think it's running in modded mode. Two people have been successful in overcoming the same problem as you are having, and almost 150 players have submitted their games. So it must be possible to get this working.

I don't think you can try these things one at a time. You need to clean out the whole system in one go, otherwise the software may rewrite the faulty cache files you are trying to remove.

I'm not the best person to offer advice, but the only thing I can suggest is to uninstall Civ4 using the uninstaller or add/remove programs or whatever is the recommended method, then delete every single remaining item of Civ4 data and software, in all the places where people have suggested they might hide. Then do a clean installation and patch it. Then don't go near any mods until you've tried loading up the GOTM start and/or the other files I linked earlier. If none of this works then it looks like a case for Take2's support desk.

Dusty4prez
Dec 03, 2005, 07:41 PM
Yay, instead of putting the save by itself I left it in it's folder and it works

AlanH
Dec 03, 2005, 08:08 PM
Good news! But which folder?

Dusty4prez
Dec 03, 2005, 11:04 PM
Like the folder the save game came in then I put that folder in single player saves

AlanH
Dec 04, 2005, 04:20 AM
Ummm! I didn't think the download came in a folder. Which link did you click?

I can't see any earthly reason why having the save in an extra folder would have any effect.

Dionysis
Dec 04, 2005, 06:04 AM
Just wanted to thank you guys for your suggestions - I too was getting the "RunTime error" and after trying AlanH's suggestion of cleaning out the cache, I can now play!
And like alot of solutions for problems in the computer industry, it was the simple thing that worked :D

Now, back to Civing! Thanks again.

Dusty4prez
Dec 04, 2005, 10:55 AM
:P I don't see any reason why it should have worked either anyways I meant when you download it it comes in a zipped folder I just unzipped it to the save directory

AlanH
Dec 04, 2005, 11:31 AM
Hmm! The links I know of are to unzipped raw .Civ4SavedGame files. I'd still be interested to know where you found the one you used.

Leaving it zipped would certainly have made it difficult-to-impossible to play! I wouldn't have thought you could even see it to load it ... unless Civ4 is able to handle zipped files.

Dusty4prez
Dec 04, 2005, 06:11 PM
Aw this sucks I can't even submit anymore because someone saved over my old one (probably my brother) and I don't want it to be unfair.

AlanH
Dec 04, 2005, 06:14 PM
:cry: ... and after al that effort ... :cry:

Well, at least your're in good shape to play the next one.

tigerpoo
Dec 06, 2005, 01:54 PM
I'm just adding in case it helps that I had the same error message described in this thread, but fixed it by uninstalling Civ4 completely and deleting eveyrthing in MyDocs/games/Civ4, then reinstalling the game and patch 1.09. I had the Canada mod installed.

Unfortunately though, my computer crashed suddenly about 20 turns in... :mad: It never crashes, so I suspect it had something to do with the game.

AlanH
Dec 06, 2005, 02:02 PM
@tigerpoo: Did you have autosaves running, and set to save every turn?

tigerpoo
Dec 06, 2005, 02:52 PM
Yep I had autosave on, not sure if it was every turn though. I reloaded at the most recent and played through to 600BC, so eveyrthing seems fine now...

Renata
Dec 06, 2005, 05:19 PM
For future reference, you can change your autosave setting to once per turn by modifying your civilization4.ini file. The game shoves it into MyDocuments/MyGames/Civilization4: it's the text file. Just scroll down until you find the line for autosaves and change the 4 (for saving every 4 turns) to a 1.

hurricane766
Dec 06, 2005, 05:29 PM
I had the Canada mod installed.


Hmmmm.. I had the Canada mod as well :mischief: