View Full Version : PLEASE READ: How to report bugs.


ainwood
Jul 20, 2007, 12:06 AM
To post a bug report, please do the following:

1. Check the forums first to see if the bug has already been posted!

2. Write the bug report in the following way:

a. Write the title of the bug. (i.e., "Game crashes when the user clicks 'X'".

b. Write the steps to reproduce the bug. It should look like this:

1. Load the game.
2. Choose a single player game.
3. Select Persia and press x."

c. Write what you observed. (i.e., "The game crashes when I was doing....").

d. What you expected to happen. (i.e., "The game should show the Civilization info for that civ)

e.) Where possible, PLEASE post a save file along with a description of how to reproduce the bug!

f.) Provide any other pertinent information: "It happened in the Final War scenario".

To post screenshots, you can either attach them, or use the file upload link at the bottom of the forum.

Providing this information makes it much more likely that your bug can be tracked-down and fixed.

Snoopaloop
Jul 20, 2007, 02:42 PM
Could I add a rule 3?

3. Read the civilopedia to make sure the problem is not a change in gameplay rules, instead of posting it as a bug.

stubbart
Jul 25, 2007, 07:33 AM
i have the direct to drive version. it downloaded ok. it says it's installed.
when i click on the BTS icon, i receive message "a required security module cannot be ....5024. what gives?

sidwannabe
Aug 22, 2007, 04:44 PM
Here is what happens: I start game, choose custom game, choose a leader and other options, hit next and it crashes. I never get to a certain turn, it just crashes before even starting, i guess while building the game environment. This does not happen in other sections and game choices, i.e., the BTS content and the other BTS Mods.

Since all other aspects of the game seem to work fine, I'm concluding this is not a problem with my system. I have the 3.03 patch. I also have the latest Blue Marble add-on...

Any suggestions?

wanderer6552
Aug 22, 2007, 10:27 PM
Bug report - on loading 'Crossroads' it CTD in setup when 'Waiting for foreign leaderheads' (or something like that) flashes up.

Vanilla CIV4 + BTS + 3.02

Some sort of leaderhead issue - any ideas anyone?:cry:

P.S: u/g'ed 3.13 - problem solved thnx:D :lol:

fanie
Sep 04, 2007, 12:20 AM
If I attack and burn Alexandria the game crashes after the end of turn and the saved game cannot be loaded.
Another anomaly is that both the United Nations and the Apostolic Palace elections are triggered. I understood that the one replaces the other.159657

159658

ThorRex
Sep 25, 2007, 04:35 PM
I see this needs to be deleted since the colony AI bug is involved. Can't figure out how to delete it> Help?

BTS patch 3.03 single player game. No performance problems until game crashes while AI is moving. Get message about waiting for other Civs. When I reload this game and play one or two turns, it crashes. I'm not sure it makes sense to work on this with the new patch coming out?

jessiecat
Oct 09, 2007, 11:49 AM
re; my thread "GAME NEVER ENDS". Is this a bug? Anybody else had it?
And why doesn't somebody reply, esp. a moderator like you?

HolyHandGrenade
Oct 11, 2007, 12:06 AM
Ainwood, are you going to open a "consolidated bug list" for the 3.13 patch? I would appreciate it :)

Ghost Ranger
Oct 11, 2007, 08:54 PM
here's a list of bugs:
http://forums.civfanatics.com/showthread.php?t=246057

HolyHandGrenade
Oct 11, 2007, 11:46 PM
here's a list of bugs:
http://forums.civfanatics.com/showthread.php?t=246057

I am expecting a qualified answer. You know what "consolidated" means? If you read your mentioned thread careful you will noticed that I am involved in the discussion there too ;)

Anthropoid
Nov 03, 2007, 05:52 AM
ADDIT: Hallelujah! Un-installing BTS, reinstalling, re-patching to 3.1, and then installing the 1.0 and 1.1 RTW upgrades has brought sound back to RTW!

In short, the problem I describe below in my original post seems to have been fixed conclusively.

-=-=-Original Post-=-=-
No Sound Road to War 1936 & 39 Scenarios

I searched the forums and it appears that this bug has
NOT been posted.

Here is the procedure I've followed. Load BTS. I hear all the
startup music. Load a Mod.

Select Road to War. Select Single Player. Select Load a Scenario.
(It works the same if I load the scenarios via the BTS Content screen)
Select RTW Europe 1936. Select Germany. Select Noble Difficulty.

The Signature screen of US troops walking the burning Germany village
comes up (full screen), followed by the smaller popup window of
info about the Mod. Click OK to close the smaller window and the game
progresses to the game map.

The signature screen with the air-raid warning pops up to start the match.
I hear the air-raid warning. Close this screen, and no sound for the rest
of the match.

Move an infantry and fortify or sentry it: no sound.
Move a bomber or fighter to another city: no sound.
Zoom the map in or out: no sound.
Click open a city: no sound.
Move a tank and fortify or sentry it: no sound.
Send a plane on a recon mission: no sound.

What I expect to be happening is everytime I tell a unit to fortify or move,
etc., I should hear sounds, plus there should be background sounds (cows,
birds, etc.) and when I go into a city, I should hear town noises. I hear
none of these. I attach a .sav.

Exit to the Main Menu for the RTW Mod. Start another SP game, this time
RTW 1936 Pacific. Follow all the same steps, except play as Japan.

Same problem with RTW 1936 Pacific.

Exit to the Main Menu for the RTW Mod. Start another SP game, this time
RTW 1939 Europe. Follow all the same steps, play as Germany.

Same problem with the RTW 1939 Europe.

This is not happening to me in other scenarios, or non-scenario SP games.

Pvtbones
Feb 08, 2008, 09:44 PM
I just bought BTS today, I installed it once and it installed but wouldn't run because of the dx3_33.dll was missing. so I uninstalled and ran a virus and spyware scan, followed by installing an uptodate directx 9. I tried again and this time it would crash after scanning for Direct X updates.

please help.

My specs:
AMD Turion 64 mobile (1.9) daul core
Nvidia 7150 mobile 64mb integrated
2 gb of ram
windows vista home premium.

enclosed is a picture of where it crashes.

ainwood
Feb 08, 2008, 09:53 PM
Ok - my guess is that when you installed, you didn't install the directx update on the disk - it is actually a different version of directx 9.0c than the 'standard' 9.0c (go figure...)

Try reinstalling, and choose "yes" to update directx. Then patch BTS to the latest version (download it from here (http://forums.civfanatics.com/downloads.php?do=file&id=7412))

Pvtbones
Feb 08, 2008, 10:46 PM
dunno why or how but it finally installed correctly and the game works!

I don't know what deity I pleased but yay!

ck07
Mar 14, 2008, 07:40 PM
BtS 3.13
No mods of any kind; no problems in install
No changes from default sound or graphics options except to turn down music volume a little

Dell 9200 with Intel Core Duo @ 3.00 Mhz
Windows XP service pack 2
No unusual hardware
No other software running
All drivers up to date as far as I know

Whenever I start BtS, the intro movie "stutters" -- both animation and sound stop every second or so for about one second. This did not happen in Civ4 or in Warlords. It also did not happen the very first time I started BtS, but has happened every time since (>15 times). I did not change anything during that first session except (maybe, I'm not sure) save a game.

There is a thread in this forum about this bug, but it does not contain a usable fix.

(The same thread also discusses a bug that causes wonder movies to CTD. I experienced this bug also, but the fix posted there for that bug works -- although finding the .ini file is counterintuitive; you can't find it by searching, only by realizing that there is a shortcut to it. Someone should publicize that fact.)

CK

Bushface
Jul 20, 2008, 10:23 PM
Deleted -wrong thread. Sorry.