My copy of BTS isn't launching, and attempts to get a fix for it on this forum have failed. Is there an official BTS support forum I can try?

Thanks.

Unfortunately 2kgames is too lazy and just links to the Tech Support subforum on this site - the only way to contact their support is by phone or email and they are known for their sluggish reply rate :(
But may I ask what the problem is?

Well you could try 2K tech support, but their reputation for solving problems is not good. OK, to be more accurate it's utterly and completely abysmal - their standard response being a boilerplate e-mail after a ridiculous length of time with no useful information.

If you can't find the fix here, it's unlikely 2K will even have a clue what you're talking about.

As I documented in my earlier post, the game simply refuses to launch after install. It hangs at the splash screen for a long time, then the splash screen shuts down and the game does not launch.

When I examine what processes are going on or attach a debugger, the game is engaged in an infinite loop with an escape timer (a simple counter that is incremented each loop, and when it passes a certain threshold, it proceeds to exit). During this loop, it is poking at what appears to be copy-protection files in a temporary cache directory and opening file handles on the CD.

Basically, I want to run my copy of the game, and the game isn't letting me.

See:
http://forums.civfanatics.com/showthread.php?t=233576
for agonizingly precise details as to what is going on. I don't think I'd be able to figure out what is going on any better without access to their symbol files, which I'm unlikely to get. :)