GAME:

Civ 4 Gold Edition w/ Warlords Expansion pack

PROBLEM:

After install (with no problems) (1) click the icon, or (2) select the game from start/programs/firaxis games. etc., or (3) run from cd and the "loading" window comes up (with loading... in several different languages?) and stays that way for 5-10 minutes until a windows error message comes up. The game never starts.

SYSTEM:

I have a Dell XPS gaming system, there shouldnt be a problem operating this game, because my system is beyond the recommended requirements which was confirmed by Tech Support. Windows XP.

SO FAR:

Four calls to tech support, two driver updates, 10 Windows updates, complete uninstall and reinstall, defrag (though system was only 2% fragged) did not fix the problem. I went onto www.2kgames.com and tried to download the warlords patch - an error message came up that warlords was not installed on the computer...this is the gold edition w/ warloads. I have also changed compatibility modes under game properties and attempted to open game after disabling all programs under msconfig/start up w/ restart w/ no change. I will place another call (No. 5!) to Tech Support and if that goes nowhere I will demand a refund because 4 hours to make a game work is ridiculous. Any help is appreciated.

:band: Welcome to CFC :band:
good luck with their tech support - they suck and I am not sure that they are required to be able to read much less use a computer to be hired there... (some of those people actually can do their job decently - but its mainly based on luck if you get one of those).
What error message does windows give you?

The standard "Civilization 4... has caused an error ... to send a report to Microsoft click send report" There is no explanation as to what the error is and you can click on the report details but they are pages long and damned if i can figure anything out from it. Its not like it says - "incompatible with..." or "update your driver" its just a bunch of modules and codes

if you click on show report the upper part just lists something like 8 items including a file name - could you post that part?

Yes, I will definitely do that - but at work currently. I will post it around 6pm Eastern. THANKS!

The windows error message window says:

AppName: civ4warlords.exe AppVer: 2.1.3.0 ModName: ~df394b.tmp
ModVer: 0.0.0.0 Offset: 00078c9c



The report begins:

Exception Information
Code: 0xc0000005
Flags: 0x00000000
Record: 0x0000000000000000
Address: 0x0000000066778c9c

System Information:
Windows NT 5.1 Build: 2600 (Dont know why it says this - Its Win XP)


Module 1
Civ4Warlords.exe

(GOES ON AND CANNOT BE COPIED)

FILE ATTACHED TO REPORT:
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Civ4Warlords.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="binkw32.dll" SIZE="193024" CHECKSUM="0x1222F26" BIN_FILE_VERSION="1.8.6.0" BIN_PRODUCT_VERSION="1.8.6.0" PRODUCT_VERSION="1.8g" FILE_DESCRIPTION="RAD Video Tools" COMPANY_NAME="RAD Game Tools, Inc." PRODUCT_NAME="Bink and Smacker" FILE_VERSION="1.8g" LEGAL_COPYRIGHT="Copyright (C) 1994-2005, RAD Game Tools, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.8.6.0" UPTO_BIN_PRODUCT_VERSION="1.8.6.0" LINK_DATE="09/28/2005 20:26:49" UPTO_LINK_DATE="09/28/2005 20:26:49" />
<MATCHING_FILE NAME="boost_python-vc71-mt-1_32.dll" SIZE="176128" CHECKSUM="0x2133DF70" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/11/2005 23:00:13" UPTO_LINK_DATE="08/11/2005 23:00:13" />
<MATCHING_FILE NAME="Civ4Warlords.exe" SIZE="12266184" CHECKSUM="0xD822209E" BIN_FILE_VERSION="2.1.3.0" BIN_PRODUCT_VERSION="2.1.3.0" PRODUCT_VERSION="2, 1, 3, 0" FILE_DESCRIPTION="Sid Meier's Civilization 4 : Warlords" COMPANY_NAME="Firaxis Games" PRODUCT_NAME="Sid Meier's Civilization 4 : Warlords" FILE_VERSION="2, 1, 3, 0" ORIGINAL_FILENAME="Civ4Warlords.exe" INTERNAL_NAME="Sid Meier's Civilization 4 : Warlords" LEGAL_COPYRIGHT="Copyright (C) Firaxis Games. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xBC0287" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.3.0" UPTO_BIN_PRODUCT_VERSION="2.1.3.0" LINK_DATE="06/06/2007 21:55:39" UPTO_LINK_DATE="06/06/2007 21:55:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Civ4Warlords_PitBoss.exe" SIZE="9713216" CHECKSUM="0xC14D9DCB" BIN_FILE_VERSION="2.1.3.0" BIN_PRODUCT_VERSION="2.1.3.0" PRODUCT_VERSION="2, 1, 3, 0" FILE_DESCRIPTION="Sid Meier's Civilization 4 : Warlords" COMPANY_NAME="Firaxis Games" PRODUCT_NAME="Sid Meier's Civilization 4 : Warlords" FILE_VERSION="2, 1, 3, 0" ORIGINAL_FILENAME="Civ4Warlords.exe" INTERNAL_NAME="Sid Meier's Civilization 4 : Warlords" LEGAL_COPYRIGHT="Copyright (C) Firaxis Games. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x94D94A" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.1.3.0" UPTO_BIN_PRODUCT_VERSION="2.1.3.0" LINK_DATE="06/06/2007 23:03:28" UPTO_LINK_DATE="06/06/2007 23:03:28" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="dbghelp.dll" SIZE="640000" CHECKSUM="0xABE087E9" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows Image Helper" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="DBGHELP.DLL" INTERNAL_NAME="DBGHELP.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA8824" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:10" UPTO_LINK_DATE="08/04/2004 07:56:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="hapdbg.dll" SIZE="57344" CHECKSUM="0xB23802D4" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/02/2005 15:23:05" UPTO_LINK_DATE="06/02/2005 15:23:05" />
<MATCHING_FILE NAME="Mss32.dll" SIZE="387072" CHECKSUM="0xB9A0EF7B" BIN_FILE_VERSION="7.0.2.0" BIN_PRODUCT_VERSION="7.0.2.0" PRODUCT_VERSION="7.0c" FILE_DESCRIPTION="Miles Sound System" COMPANY_NAME="RAD Game Tools, Inc." PRODUCT_NAME="Miles Sound System" FILE_VERSION="7.0c" LEGAL_COPYRIGHT="Copyright (C) 1991-2005, RAD Game Tools, Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x0" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.2.0" UPTO_BIN_PRODUCT_VERSION="7.0.2.0" LINK_DATE="09/07/2005 22:20:01" UPTO_LINK_DATE="09/07/2005 22:20:01" />
<MATCHING_FILE NAME="msvcp71.dll" SIZE="499712" CHECKSUM="0x961BEC37" BIN_FILE_VERSION="7.10.3077.0" BIN_PRODUCT_VERSION="7.10.3077.0" PRODUCT_VERSION="7.10.3077.0" FILE_DESCRIPTION="Microsoft® C++ Runtime Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio .NET" FILE_VERSION="7.10.3077.0" ORIGINAL_FILENAME="MSVCP71.DLL" INTERNAL_NAME="MSVCP71.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x8657E" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.10.3077.0" UPTO_BIN_PRODUCT_VERSION="7.10.3077.0" LINK_DATE="03/19/2003 04:14:51" UPTO_LINK_DATE="03/19/2003 04:14:51" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="msvcr71.dll" SIZE="348160" CHECKSUM="0x448A147E" BIN_FILE_VERSION="7.10.3052.4" BIN_PRODUCT_VERSION="7.10.3052.4" PRODUCT_VERSION="7.10.3052.4" FILE_DESCRIPTION="Microsoft® C Runtime Library" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Visual Studio .NET" FILE_VERSION="7.10.3052.4" ORIGINAL_FILENAME="MSVCR71.DLL" INTERNAL_NAME="MSVCR71.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x5F1E9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.10.3052.4" UPTO_BIN_PRODUCT_VERSION="7.10.3052.4" LINK_DATE="02/21/2003 12:42:20" UPTO_LINK_DATE="02/21/2003 12:42:20" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="python24.dll" SIZE="1867776" CHECKSUM="0xD406D46D" BIN_FILE_VERSION="2.4.1150.1012" BIN_PRODUCT_VERSION="2.4.1150.1012" PRODUCT_VERSION="2.4.1" FILE_DESCRIPTION="Python Core" COMPANY_NAME="Python Software Foundation" PRODUCT_NAME="Python" FILE_VERSION="2.4.1" ORIGINAL_FILENAME="python24.dll" INTERNAL_NAME="Python DLL" LEGAL_COPYRIGHT="Copyright © 2001-2004 Python Software Foundation. Copyright © 2000 BeOpen.com. Copyright © 1995-2001 CNRI. Copyright © 1991-1995 SMC." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.4.1150.1012" UPTO_BIN_PRODUCT_VERSION="2.4.1150.1012" LINK_DATE="03/30/2005 07:13:58" UPTO_LINK_DATE="03/30/2005 07:13:58" VER_LANGUAGE="Language Neutral [0x0]" />
<MATCHING_FILE NAME="vort_dls.dll" SIZE="66048" CHECKSUM="0x7BFE6684" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="06/11/2005 02:34:30" UPTO_LINK_DATE="06/11/2005 02:34:30" />
<MATCHING_FILE NAME="zlib1.dll" SIZE="59904" CHECKSUM="0x7697A3DC" BIN_FILE_VERSION="1.2.3.0" BIN_PRODUCT_VERSION="1.2.3.0" PRODUCT_VERSION="1.2.3" FILE_DESCRIPTION="zlib data compression library" PRODUCT_NAME="zlib" FILE_VERSION="1.2.3" ORIGINAL_FILENAME="zlib1.dll" INTERNAL_NAME="zlib1.dll" LEGAL_COPYRIGHT="(C) 1995-2004 Jean-loup Gailly &amp; Mark Adler" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF587" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.2.3.0" UPTO_BIN_PRODUCT_VERSION="1.2.3.0" LINK_DATE="07/20/2005 09:48:10" UPTO_LINK_DATE="07/20/2005 09:48:10" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="Assets\CvGameCoreDLL.dll" SIZE="3868224" CHECKSUM="0x3EB6D9D8" BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="1.0.0.1" PRODUCT_VERSION="1, 0, 0, 1" FILE_DESCRIPTION="Game Core DLL" COMPANY_NAME="Firaxis Games" PRODUCT_NAME="Sid Meier's Civilization 4: Warlords" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="CvGameCoreDLL.dll" INTERNAL_NAME="CvGameCoreDLL" LEGAL_COPYRIGHT="Copyright (C) Firaxis Games. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3B3FA9" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="1.0.0.1" LINK_DATE="06/06/2007 22:41:05" UPTO_LINK_DATE="06/06/2007 22:41:05" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="CvGameCoreDLL\Boost-1.32.0\libs\boost_python-vc71-mt-1_32.dll" SIZE="176128" CHECKSUM="0x2133DF70" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/11/2005 23:00:13" UPTO_LINK_DATE="08/11/2005 23:00:13" />
<MATCHING_FILE NAME="CvGameCoreDLL\Boost-1.32.0\libs\boost_python-vc71-mt-gd-1_32.dll" SIZE="294912" CHECKSUM="0xE5F29D39" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/11/2005 23:05:24" UPTO_LINK_DATE="08/11/2005 23:05:24" />
<MATCHING_FILE NAME="CvGameCoreDLL\Python24\libs\python24.dll" SIZE="1867776" CHECKSUM="0xD406D46D" BIN_FILE_VERSION="2.4.1150.1012" BIN_PRODUCT_VERSION="2.4.1150.1012" PRODUCT_VERSION="2.4.1" FILE_DESCRIPTION="Python Core" COMPANY_NAME="Python Software Foundation" PRODUCT_NAME="Python" FILE_VERSION="2.4.1" ORIGINAL_FILENAME="python24.dll" INTERNAL_NAME="Python DLL" LEGAL_COPYRIGHT="Copyright © 2001-2004 Python Software Foundation. Copyright © 2000 BeOpen.com. Copyright © 1995-2001 CNRI. Copyright © 1991-1995 SMC." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="2.4.1150.1012" UPTO_BIN_PRODUCT_VERSION="2.4.1150.1012" LINK_DATE="03/30/2005 07:13:58" UPTO_LINK_DATE="03/30/2005 07:13:58" VER_LANGUAGE="Language Neutral [0x0]" />
</EXE>
<EXE NAME="~df394b.tmp" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="~df394b.tmp" SIZE="681000" CHECKSUM="0x9258058D" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="08/19/2005 15:52:31" UPTO_LINK_DATE="08/19/2005 15:52:31" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="984576" CHECKSUM="0xF0B331F6" BIN_FILE_VERSION="5.1.2600.3119" BIN_PRODUCT_VERSION="5.1.2600.3119" PRODUCT_VERSION="5.1.2600.3119" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.3119 (xpsp_sp2_gdr.070416-1301)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF9293" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.3119" UPTO_BIN_PRODUCT_VERSION="5.1.2600.3119" LINK_DATE="04/16/2007 15:52:53" UPTO_LINK_DATE="04/16/2007 15:52:53" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>

FIRST PART OF DXDIAG need more let me know:

------------------
System Information
------------------
Time of this report: 11/27/2007, 21:19:04
Machine name: RUSSELL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron XPS Gen2
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A04
Processor: Intel(R) Pentium(R) M processor 2.00GHz
Memory: 1024MB RAM
Page File: 499MB used, 1961MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

have a look here (http://support.microsoft.com/kb/228985) - does this help?

Hey all I was hoping to see a resolution to this problem as I am having the same error:

AppName: civ4warlords.exe AppVer: 2.1.3.0 ModName: ~df394b.tmp
ModVer: 0.0.0.0 Offset: 00078c9c

Except in my case it isn't Warlords it is Civ4 1.61 and the fresh install of BtS. but the ModName (yes that tmp file) is the same one. I tried the link to the Microsoft KnowledgeBase article but I am having the same problems. It seems to be a SafeDisc issue. Civ4 will run from the AutoRun off the CD but gives me the error if I click the Shortcut on the desktop. BtS gives me the error regardless. Been trying to fix this for days now.

I have the latest DirectX, I changed my IDE to PIO transfer Mode, I run the update from Macrivisions website, I cleared the Temp Dir out, and a host of other things.... to the point that I am lost and need to clear my head on this issue.

Please any suggestion will be appreciated.

PC Specs
Dell Lattitude D810/Pentium M 1.73Ghz/1 GB RAM/ATI Mobility Radeon X600/ TSSTcorp DVD+RW TS-L532B/Win XP SP2

When I get Civ4 to run it works great. I really wanted to A) Get BtS to work B) Get both Civ4 and BtS to run from the icon

165545

Thanks
Fuerza

Hello Ori and Fuerza

I did everything in the Microsoft link that Ori sent me (thank you) but unfortunately after several hours or that an other suggestions I am still unable to run this Civ4 Gold Edition. I think its funny that Microsoft says you may just need another CD drive - mine is a good drive and works fine for all other games/ dvd ripping etc there isnt a reason to replace it. If anyone can think of anything else to try - great otherwise I have given up and handed the game off to someone else

Well after I aired out my problem my head was a bit clearer. So I thought of something I hadn't tried. I went to Dell's website and downloaded the latest firmware for the DVD drive. Updated, rebooted and voila! It works perfectly now.