I just downloaded the demo and I'm trying to launch the dx9 version. All I get is an error message saying CiV stop working. The details say this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 002f4ad7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 4331
Additional Information 2: 86be8120e1316bf2dafeefe1b9604213
Additional Information 3: f580
Additional Information 4: 7a1f5703e776833c50dbc335d2bcfd84


I have an AMD 64 x2 5000+, 3 gb ram, and a 7600gt. I'm confused why I cant launch the game. Any ideas?

Tried to load both DirectX versions of the Demo multiple times. Black square appears on screen for 3 seconds, then the error occurs for DX9. Error occurs immediately for the DX10/11 version.:confused:


SYSTEM INFO
Operating System: Windows 7 Ultimate 32-bit
Processor: 2x Intel Pentium 4 3.40GHz
Memory: 1024MB
Graphics: Radeon X800 XT
Audio: SB Audigy 2 ZS [SB0353]


DX9 ERROR REPORT
Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 002f4ad7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



DX10/11 ERROR REPORT

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b53a
Fault Module Name: CivilizationV_DX11.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b53a
Exception Code: c0000005
Exception Offset: 003d7a8d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Anyone else experiencing this? Any info would be helpful. Thanks

*Edit-Realized I'm below minimum requirements on RAM. Duh. Hope this can still be of help to someone though.

I get almost the same error and Ii am above the min spec (and "can you run" it says no problem):

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 003fe31d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Pleases help us :-(

could you post your dxdiag results file?
for what its worth its a memory access violation which can have as many reasons as there are stars - but: is this running with admin rights?

Threads merged, thread title edited.

could you post your dxdiag results file?
for what its worth its a memory access violation which can have as many reasons as there are stars - but: is this running with admin rights?

Do you mean this? see attached

edit - and yes ran as admin. thanks.

Please update your windows Vista installation to Service Pack 2 (http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=EN) before we proceed.

Same error here. (dx9 and dx10) :(

My specs are above the minimum. "Can Your Run It" says so too.

OS: Windows 7 32 bit
Graphics: 256MB GeForce 8600 GT (DirectX 10 card)
CPU: AMD Athlon 64 X2 4800+
RAM: 4.0GB DDR2

I did check the logs after the crashes and the database log always says this:

[17479.875] constraint failed
[17479.875] While executing - 'INSERT INTO ArtDefine_StrategicView(StrategicViewType, TileType, Asset) VALUES(?,?,?)'
[17480.453] Failed to Save database.


Let's hope for the best and this is an easy to fix bug in the civ code.

EDIT: And here comes the dxdiag (http://forums.civfanatics.com/attachment.php?attachmentid=264590&stc=1&d=1285108297) file.

I think I found the problem after reading some stuff about improper internationalization of Civ5. My windows user name contains the letter é. After switching to another windows account of mine with only standard letters in it (on the same computer), Civ 5 is now running for me. :)

EDIT: And "no", it won't be enough to change your user name in your system settings. The user name will stay the old one in your file system, even though windows displays it now without any special letters everywhere else.

My windows account name is Steve - no funny letters in that :-(

Glad yours is working though

did you update vista yet?

Going to this morning.:)

Hi all,

I'm having the same issue as described above. When I run on dx 10/11 it crashes immediately, when I run on dx 9, I'm able to watch the opening movie in it's entirety and it crashes right after the title screen fades to black.

I'm using a Macbook Pro running Windows 7 on Parallels, here are my machine's specs:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,3
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

Regarding graphics cards, apparently this machine has two...?
Nvidia GeForce 9400M & Nvidia GeForce 9600M GT

I know the 9400M isn't up to snuff, but I believe the 9600 is. I'm not very up on hardware so I'm not sure if the machine automatically picks the best card to use or if you have to manually switch back and forth. Could the problem be the graphics card(s) or could it be something else?

Thanks!

Going to this morning.:)

It ran on Win7 for me....so i troed again in Vista Sp1 no joy..until I used windowed mode then it runs ok :-)

Still no joy on my laptop with Win XP SP3 tho - this is my goal as laptop play is more of a need than 40" TV play for me :-)

Information 9/22/2010 5:47:11 PM Windows Error Reporting 1001 None

Log Name: Application
Source: Windows Error Reporting
Date: 9/22/2010 5:47:11 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: jacobkatz-PC
Description:
Fault bucket 2038788754, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: CivilizationV.exe
P2: 1.0.0.7
P3: 4c92b5f3
P4: ntdll.dll
P5: 6.1.7600.16559
P6: 4ba9b21e
P7: c0000005
P8: 000520cb
P9:
P10:

Attached files:
C:\Users\jacob katz\AppData\Local\Temp\WERA42C.tmp.WERInternalMet adata.xml

These files may be available here:
C:\Users\jacob katz\AppData\Local\Microsoft\Windows\WER\ReportArc hive\AppCrash_CivilizationV.ex_6758c95bd4b04eab96e 946bcf5b71934ae26a6a_1440c65c

Analysis symbol:
Rechecking for solution: 0
Report Id: edda6ce0-c692-11df-ba83-001a9244db82
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:47:11.000000000Z" />
<EventRecordID>266485</EventRecordID>
<Channel>Application</Channel>
<Computer>jacobkatz-PC</Computer>
<Security />
</System>
<EventData>
<Data>2038788754</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>CivilizationV.exe</Data>
<Data>1.0.0.7</Data>
<Data>4c92b5f3</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b21e</Data>
<Data>c0000005</Data>
<Data>000520cb</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\jacob katz\AppData\Local\Temp\WERA42C.tmp.WERInternalMet adata.xml</Data>
<Data>C:\Users\jacob katz\AppData\Local\Microsoft\Windows\WER\ReportArc hive\AppCrash_CivilizationV.ex_6758c95bd4b04eab96e 946bcf5b71934ae26a6a_1440c65c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>edda6ce0-c692-11df-ba83-001a9244db82</Data>
<Data>0</Data>
</EventData>
</Event>

maybe this is better its a .evtx file and i cant upload it

Log Name: Application
Source: Application Error
Date: 9/22/2010 5:47:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: jacobkatz-PC
Description:
Faulting application name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000005
Fault offset: 0x000520cb
Faulting process id: 0x460
Faulting application start time: 0x01cb5a9406aa97b0
Faulting application path: c:\program files\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: edda6ce0-c692-11df-ba83-001a9244db82
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:47:01.000000000Z" />
<EventRecordID>266483</EventRecordID>
<Channel>Application</Channel>
<Computer>jacobkatz-PC</Computer>
<Security />
</System>
<EventData>
<Data>CivilizationV.exe</Data>
<Data>1.0.0.7</Data>
<Data>4c92b5f3</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b21e</Data>
<Data>c0000005</Data>
<Data>000520cb</Data>
<Data>460</Data>
<Data>01cb5a9406aa97b0</Data>
<Data>c:\program files\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>edda6ce0-c692-11df-ba83-001a9244db82</Data>
</EventDat
</Event>

Threads merged.

Looks definitelty the same like in the opening post.

Running Vista, comp specs r well beyond game minimum and I am pretty sure i updated every possible thing... still no joy. I get the below error after I choose either DirectX9 or the 10/11

-Atlas


Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.7
Application Timestamp: 4c92b5dd
Fault Module Name: CivilizationV_DX11.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c92b5dd
Exception Code: c0000005
Exception Offset: 00406d4d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Threads merged.

...and back to bug reports...

Reccommend changing the name of this thread, since this is happening to me with the game, NOT the demo

System specs are:
Intel Pentium (R) Dual CPU 2.4 GHz
5GB of RAM

Graphics specs are:
Intel(R) GMA 3100
286MB
1920 x 1080 (32bit)(60Hz)

Running Vista, comp specs r well beyond game minimum and I am pretty sure i updated every possible thing... still no joy. I get the below error after I choose either DirectX9 or the 10/11

Actually, this is the DirectX 9 error message

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c92b5f3
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c92b5f3
Exception Code: c0000005
Exception Offset: 00150d47
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Intel(R) GMA 3100


Below minimum specs :(.

did you run the game as admin? sometimes that may help

It's happening to me too.
Specs:

AMD Phenom II 940.
8 GB DDR2-800
Dual Radeon 4870 1GB in crossfire.

I pass the recommended specs, and get the same results, insta ctd in dx10-11, i get to see the intro movie, then ctd in dx 9.

I run Windows 7-64 bit.

I have tried some solutions, and I manage to start the game, windowed, on dx9 at 1024x768. I try to chage the rez and in ctd again.

What a POS.

Same problem since Steam update of yesterday (23) and only with the DX11 starter... I can play normaly with DX9 ...

Before the update all was working right (21 and 22 sept.)

It's on a i5 750, 4gb ram, Geforce 9800 GT.

The difference in graphics (between DX9 and DX11) is really big (on my screen...) So like we say here in Québec : « Ça fait vraiment chier ! » :sad:

Can you tell me what is occurring in DX11 when you try to go that route?

Same problem since Steam update of yesterday (23) and only with the DX11 starter... I can play normaly with DX9 ...

Before the update all was working right (21 and 22 sept.)

It's on a i5 750, 4gb ram, Geforce 9800 GT.

The difference in graphics (between DX9 and DX11) is really big (on my screen...) So like we say here in Québec : « Ça fait vraiment chier ! » :sad:

Tried to load both DirectX versions of the Demo multiple times. Black square appears on screen for 3 seconds, then the error occurs for DX9. Error occurs immediately for the DX10/11 version.:confused:


SYSTEM INFO
Operating System: Windows 7 Ultimate 32-bit
Processor: 2x Intel Pentium 4 3.40GHz
Memory: 1024MB
Graphics: Radeon X800 XT
Audio: SB Audigy 2 ZS [SB0353]


DX9 ERROR REPORT
Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 002f4ad7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



DX10/11 ERROR REPORT

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b53a
Fault Module Name: CivilizationV_DX11.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b53a
Exception Code: c0000005
Exception Offset: 003d7a8d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Anyone else experiencing this? Any info would be helpful. Thanks

I am! I get the same error reports as th3inf3ct10n. Ive tried everything now but nothing works. The only things that remain now is formatting the harddrive, and after that buing a new computer.
My computer is above the min. requirements though.

im dx9 since i only have a nvidia 9800 gt i can play but too large of a map and i cant do my cards best resolution but im playing except for the ocasional hiccup

I was hoping this would be fixed with the latest patch but alas it was not. Civ 5 will randomly crash with the following error. It does seem to happen more often after a save but not always. Luckily so far the saves have not been corrupted.

Error before the update:
Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.17
Application Timestamp: 4c9b9292
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 00022272
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Error after the update:

Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.20
Application Timestamp: 4c9c6592
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdb3b
Exception Code: c0000005
Exception Offset: 00022272
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


System is Win 7 64 bit
4 GB Ram
Nvidia Geforce GTX 470

Threads merged.