Random Game Crashes

Matsern · Jun 28, 2012, 05:19 PM

So I boot up Civ as usual, and start a game. There are no signs of anything being wrong. The game runs smooth, and my computer seems completely okay with it. Then, without forewarning, everything fails. This is at about 60 turns ingame. It starts with the screen going black, and ultimately loosing input all together. The first time I had this bug, the USB ports on my computer even failed.

Anyways, nothing works when the game has crashed. Not CTRL-ALT-DELETE, mouse movements or any other commands. I can't even use the reboot button on my computer, I have to turn it all the way off, and then on again.

This problem came with G & K, and I've never seen anything like it before.

I can upload my dxdiag if you think that will help, but I'm absolutely sure that there's nothing wrong with my computer. Newest drivers and good hardware.

Anything that has to do with threading has been tried, there are no foreign letters, and yes - I have turned the computer on and off

Finally, I've also tried launching in dx9 mode, since some people round the internetz have been telling me that might work. Well, that doesn't even launch. Don't know if there is any correlation between the problems though. Whenever I click "Launch in DX9" mode, the dialogue box disappears for a second or two, just to pop back up. This happens again and again whenever I try the DX9 option.

EDIT: DXDIAG here - http://pastebin.com/4wn0w7Ra

timtofly · Jun 28, 2012, 06:50 PM

Have you tried deleting the .wmv files in both CivV and G&K directories?

The_J · Jun 28, 2012, 06:50 PM

Always the same round or is it random?

Morningcalm · Jun 29, 2012, 08:41 AM

I'm having the same problem, my drivers and computer are also up to date. The computer has only crashed/frozen when G+K was up.

What would deleting the .wmv files do?

The_J · Jun 29, 2012, 09:31 AM

The .wmv files are related to crashes during the start, not ingame, so this doesn't apply for you :/.

dshirk · Jun 29, 2012, 09:41 AM

Could you check in the root of the Civ V directory (where the EXE's are located) and let me know if there are any recent .mdmp files there? If so, could you please attach them here and we'll take a look?

Thanks much.

Quote:

Originally Posted by Matsern

So I boot up Civ as usual, and start a game. There are no signs of anything being wrong. The game runs smooth, and my computer seems completely okay with it. Then, without forewarning, everything fails. This is at about 60 turns ingame. It starts with the screen going black, and ultimately loosing input all together. The first time I had this bug, the USB ports on my computer even failed.

Anyways, nothing works when the game has crashed. Not CTRL-ALT-DELETE, mouse movements or any other commands. I can't even use the reboot button on my computer, I have to turn it all the way off, and then on again.

This problem came with G & K, and I've never seen anything like it before.

I can upload my dxdiag if you think that will help, but I'm absolutely sure that there's nothing wrong with my computer. Newest drivers and good hardware.

Anything that has to do with threading has been tried, there are no foreign letters, and yes - I have turned the computer on and off

Finally, I've also tried launching in dx9 mode, since some people round the internetz have been telling me that might work. Well, that doesn't even launch. Don't know if there is any correlation between the problems though. Whenever I click "Launch in DX9" mode, the dialogue box disappears for a second or two, just to pop back up. This happens again and again whenever I try the DX9 option.

EDIT: DXDIAG here - http://pastebin.com/4wn0w7Ra

Ritzy Cat · Jun 29, 2012, 10:26 AM

I have been playing Civilization V for quite a while, but only recently has this been happening. After I play the game for a while (ranged between 50-150 turns or so) and I end my turn, the game just freezes. In Task Manager it shows up as Not Responding. The little globe that you get when you end your turn is still there, and the music still plays, but it never completes the turn, instead the game simply freezes other than the cursor and the music. I've made sure all my display drivers for GPU and CPU and everything are updated, but I'm really confused as to what the problem is as I have only experienced it lately. Any responses are welcome. Thank you

Morningcalm · Jun 29, 2012, 01:13 PM

Mr. Shirk, unfortunately the file extensions aren't supported on the Civfanatics forums. We could probably email the files to you or someone else interested in looking at them, however.

Please let us know what we can do to get the game running again! I was just about to attack Boudicca when the crash happened...

Morningcalm · Jun 29, 2012, 01:19 PM

I too have been experiencing crashes with similar frequency! Dennis Shirk is looking into it, try zipping any MDMP files under Program Files > Steamapps > Common >Sid Meier's Civilization V. Then attach them here and Dennis Shirk should see it.

Hopefully they patch this out. I'm afraid to play G+K again in case it causes my laptop to crash.

Furiey · Jun 29, 2012, 01:32 PM

Change the file extension to something that is accepted and it will have to be changed back when downloaded.

You should have some form of zip facility - right click on the file in explorer and select send to, is the an option for compressed?

Morningcalm · Jun 29, 2012, 01:51 PM

Aha! Thanks. Files attached.

Ritzy Cat · Jun 29, 2012, 10:35 PM

Oh right, that is an important point. It only seems like I began experiencing this issue with the G&K expansion, silly that I did not notice. I'll do that, hopefully get this solved soon... I've resorted to saving my game very 5 turns

Syntax Error · Jun 29, 2012, 11:58 PM

Hi all, I'm experiencing random shutdowns while playing Civ 5 GnK. I have no idea what causes it. As soon as I reboot, I check the event logs of my computer and nothing's showing. ANyone experiencing the same problem?

The_J · Jun 30, 2012, 07:01 AM

Moderator Action: Merged 3 threads together.

More .mdmp files would maybe help

.

Ritzy Cat · Jun 30, 2012, 09:36 AM

Here are my .mdmp files

Hopefully this is what you were looking for, I have 4 of them.

Cheers!

clif9710 · Jun 30, 2012, 10:08 PM

Exact same problems here as RitzyCat describes and it started with the upgrade to 1.0.1.674. I had not played for many months and Steam auto-upgraded when I started Civ up after that time.

When last I played the game was bulletproof and ran much faster. I notice that Civ is using almost 1gig of VM, but I don't know what it was using in the past so this may have nothing to do with the freezing up. Thank goodness for autosave!

Syntax Error · Jul 01, 2012, 12:23 AM

Anyone else experiencing my Shitdown Problems? (it doesn't just crash, it shuts down and I can't find the culprit in Event Viewer.)

Matsern · Jul 01, 2012, 02:55 PM

Quote:

Originally Posted by clif9710

Exact same problems here as RitzyCat describes and it started with the upgrade to 1.0.1.674. I had not played for many months and Steam auto-upgraded when I started Civ up after that time.

When last I played the game was bulletproof and ran much faster. I notice that Civ is using almost 1gig of VM, but I don't know what it was using in the past so this may have nothing to do with the freezing up. Thank goodness for autosave!

You kids won't believe the crashes I've seen.. Pixels lying face down in the screen, all black and stuff.

What I'm saying is - you two have a different problem. Get your own thread!

Quote:

Originally Posted by dshirk

Could you check in the root of the Civ V directory (where the EXE's are located) and let me know if there are any recent .mdmp files there? If so, could you please attach them here and we'll take a look?

Thanks much.

Hey, thanks for your help, they are all attached here

None of them are from after the G&K expansion though, the last one is from April, actually. If they are crashlogs, then my game has to crash pretty hardcore for them not to generate, am I right?

Ritzy Cat · Jul 01, 2012, 08:49 PM

It is worth noting I do not think I have had any crashes while playing multiplayer games. I'm fairly sure.

dexters · Jul 01, 2012, 09:28 PM

I'm getting this a lot, usually in the late game. Screen goes black, music is still going, and when I alt-tab out, I get 'render error' pop up, but I could never read what it is saying.

Game usually runs well until the late game. Only started happening since the latest vanilla patch and into G&K

In vanilla, it would crash when I call up a leader right before it renders the leader.
In G&K it happens IBT

Jun 28, 2012, 05:19 PM	#1
Matsern Chieftain Join Date: Jun 2012 Posts: 18	Maximum crashyness after G&K expansion. So I boot up Civ as usual, and start a game. There are no signs of anything being wrong. The game runs smooth, and my computer seems completely okay with it. Then, without forewarning, everything fails. This is at about 60 turns ingame. It starts with the screen going black, and ultimately loosing input all together. The first time I had this bug, the USB ports on my computer even failed. Anyways, nothing works when the game has crashed. Not CTRL-ALT-DELETE, mouse movements or any other commands. I can't even use the reboot button on my computer, I have to turn it all the way off, and then on again. This problem came with G & K, and I've never seen anything like it before. I can upload my dxdiag if you think that will help, but I'm absolutely sure that there's nothing wrong with my computer. Newest drivers and good hardware. Anything that has to do with threading has been tried, there are no foreign letters, and yes - I have turned the computer on and off Finally, I've also tried launching in dx9 mode, since some people round the internetz have been telling me that might work. Well, that doesn't even launch. Don't know if there is any correlation between the problems though. Whenever I click "Launch in DX9" mode, the dialogue box disappears for a second or two, just to pop back up. This happens again and again whenever I try the DX9 option. EDIT: DXDIAG here - http://pastebin.com/4wn0w7Ra

Jun 28, 2012, 06:50 PM	#3
The_J Say No 2 Net Validations Join Date: Oct 2008 Location: Germany / Netherlands Posts: 24,851 Images: 51	Always the same round or is it random? __________________ Civ4-BtS-Mod "Mars, Now!" BtS: 18 Civs on a world map - and your choice, which! Steam eats the souls of little gamers!!!

Jun 29, 2012, 08:41 AM	#4
Morningcalm Emperor Join Date: May 2007 Location: Abroad Posts: 1,207	I'm having the same problem, my drivers and computer are also up to date. The computer has only crashed/frozen when G+K was up. What would deleting the .wmv files do? __________________ “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.” -Albert Einstein Currently Reading *Steve Jobs* by Walter Isaacson

Jun 29, 2012, 09:31 AM	#5
The_J Say No 2 Net Validations Join Date: Oct 2008 Location: Germany / Netherlands Posts: 24,851 Images: 51	The .wmv files are related to crashes during the start, not ingame, so this doesn't apply for you :/. __________________ Civ4-BtS-Mod "Mars, Now!" BtS: 18 Civs on a world map - and your choice, which! Steam eats the souls of little gamers!!!

Jun 29, 2012, 10:26 AM	#7
Ritzy Cat Chieftain Join Date: Jan 2012 Posts: 41	Random Game Crashes I have been playing Civilization V for quite a while, but only recently has this been happening. After I play the game for a while (ranged between 50-150 turns or so) and I end my turn, the game just freezes. In Task Manager it shows up as Not Responding. The little globe that you get when you end your turn is still there, and the music still plays, but it never completes the turn, instead the game simply freezes other than the cursor and the music. I've made sure all my display drivers for GPU and CPU and everything are updated, but I'm really confused as to what the problem is as I have only experienced it lately. Any responses are welcome. Thank you

Jun 28, 2012, 06:50 PM	#2
timtofly One Day Join Date: Sep 2009 Posts: 4,791	Have you tried deleting the .wmv files in both CivV and G&K directories?

Jun 29, 2012, 01:13 PM	#8
Morningcalm Emperor Join Date: May 2007 Location: Abroad Posts: 1,207	Mr. Shirk, unfortunately the file extensions aren't supported on the Civfanatics forums. We could probably email the files to you or someone else interested in looking at them, however. Please let us know what we can do to get the game running again! I was just about to attack Boudicca when the crash happened... __________________ “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.” -Albert Einstein Currently Reading *Steve Jobs* by Walter Isaacson

Jun 29, 2012, 01:19 PM	#9
Morningcalm Emperor Join Date: May 2007 Location: Abroad Posts: 1,207	I too have been experiencing crashes with similar frequency! Dennis Shirk is looking into it, try zipping any MDMP files under Program Files > Steamapps > Common >Sid Meier's Civilization V. Then attach them here and Dennis Shirk should see it. Hopefully they patch this out. I'm afraid to play G+K again in case it causes my laptop to crash. __________________ “Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.” -Albert Einstein Currently Reading *Steve Jobs* by Walter Isaacson

Jun 29, 2012, 01:32 PM	#10
Furiey No Longer Just Lurking Join Date: Nov 2003 Location: Bedfordshire UK Posts: 6,289	Change the file extension to something that is accepted and it will have to be changed back when downloaded. You should have some form of zip facility - right click on the file in explorer and select send to, is the an option for compressed? __________________ (NoAIPatrol=0) SGOTM o0O0o SGOTM 0 MTDG II: Team CDZ o0O0o Fold for CFC and help cure disease! UK CFC Meetup: London, 2 October 2010

Jun 29, 2012, 10:35 PM	#12
Ritzy Cat Chieftain Join Date: Jan 2012 Posts: 41	Oh right, that is an important point. It only seems like I began experiencing this issue with the G&K expansion, silly that I did not notice. I'll do that, hopefully get this solved soon... I've resorted to saving my game very 5 turns

Jun 29, 2012, 11:58 PM	#13
Syntax Error Prince Join Date: Oct 2010 Posts: 512	Random Computer Shutdown Hi all, I'm experiencing random shutdowns while playing Civ 5 GnK. I have no idea what causes it. As soon as I reboot, I check the event logs of my computer and nothing's showing. ANyone experiencing the same problem?

Jun 30, 2012, 07:01 AM	#14
The_J Say No 2 Net Validations Join Date: Oct 2008 Location: Germany / Netherlands Posts: 24,851 Images: 51	Moderator Action: Merged 3 threads together. More .mdmp files would maybe help . __________________ Civ4-BtS-Mod "Mars, Now!" BtS: 18 Civs on a world map - and your choice, which! Steam eats the souls of little gamers!!!

Jun 30, 2012, 10:08 PM	#16
clif9710 Warlord Join Date: Sep 2009 Location: Chicago Posts: 178	Exact same problems here as RitzyCat describes and it started with the upgrade to 1.0.1.674. I had not played for many months and Steam auto-upgraded when I started Civ up after that time. When last I played the game was bulletproof and ran much faster. I notice that Civ is using almost 1gig of VM, but I don't know what it was using in the past so this may have nothing to do with the freezing up. Thank goodness for autosave!

Jul 01, 2012, 12:23 AM	#17
Syntax Error Prince Join Date: Oct 2010 Posts: 512	Anyone else experiencing my Shitdown Problems? (it doesn't just crash, it shuts down and I can't find the culprit in Event Viewer.)

Jul 01, 2012, 08:49 PM	#19
Ritzy Cat Chieftain Join Date: Jan 2012 Posts: 41	It is worth noting I do not think I have had any crashes while playing multiplayer games. I'm fairly sure.

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