I probably wrote about this (it was a while ago), but I saw a random rant about a guy ordering at subway where the employee just completely did the opposite of his entire order and it reminded me of this. I hate this story with a passion.
So, I was in line at an ice cream store (Marble Slab) at night and it wasn't too long; maybe 4-5 people in front. One person was working, and she seemed friendly. Anyways, somehow this turned into like a 25 minute wait. I was trying to kill time anyways, and I wanted a malt. I just did. Three guys were behind me in line talking about how they were each going to order like 2 shakes apiece. I was getting thirstier and I wanted my malt.
This lady working was fully fluent in english; she was having conversations with the people in front of me. Finally, after much waiting I walked up and calmly ordered "I'd like a malt, uhhh white chocolate please *points to white chocolate ice cream*". She points to the ice cream cups (not drink sizes) and asks what size--Isay just the small/regular. She proceeds to scoop the ice cream into the regular-size cup, and gives it to me saying "you don't want any toppings?" (it's one of those ice cream places you choose flavour and then they mix in a topping; first topping was included in the price I think).
I had to clarify: "um, no, I'd like a malt." The blankest stare I have ever seen in my life was on her face. Me, feeling awkward and confused, spurts out "like, the drink. A malt". An even blanker stare.
This lady, who works at an ice cream shop that has malts and shakes on their menu, had absolutely no concept of what a malt was. I swear. At that point, I ask for strawberries as the mixing and take and eat the ice cream with strawberries. Maybe I could have tried to clarify for a shake, but she was just staring me down as if I was trying to order a fish and chips at an American ice cream store. She had to have heard me earlier, because I was with a friend and we were talking about what we were going to order while in line; I was talking about getting a drink the whole time.
I don't know if the men behind me got their shakes. But that encounter really disappointed me.