civ5 close on startup.(system specs included)

System Manufacturer: Acer
System Model: Aspire 4740
BIOS: InsydeH2O Version V1.05
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 2048MB RAM
Available OS Memory: 1782MB RAM
Page File: 1568MB used, 1997MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode



My CIV5 would not load.. when i try to run the game it's pulling up like the sponsors/creators of this game i think (2k Logo video) .. after that it will only close without getting any error.. please help

What graphics card do you have?

how can i check graphics card?sorry im not comp savvy..

System Model: Aspire 4740
BIOS: InsydeH2O Version V1.05
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 2048MB RAM
Available OS Memory: 1782MB RAM
Page File: 1587MB used, 1978MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode


hope this is what we're looking for..

Nope, some of it helps but that doesn't show the graphics card. Go back to dxdiag then click the Display tab, I just need the name and manufacturer.

System Manufacturer: Acer
System Model: Aspire 4740
BIOS: InsydeH2O Version V1.05
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz (4 CPUs), ~2.3GHz
Memory: 2048MB RAM
Available OS Memory: 1782MB RAM
Page File: 1587MB used, 1978MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode



here's the manufacturer.. under display tab

Graphics Product [1] Intel® HD Graphics
Graphics Driver Version 8.15.10.1995
3D Acceleration Yes
Hardware Transform & Lighting Support Yes
Video Memory 763.4 MB
Vertex Shader Support 4.0
Pixel Shader Support 4.0
Microsoft DirectX* Version 10.0
Graphics Product [2] Intel® HD Graphics

i also found this information from intel website;http://www.intel.com/support/siu.htm i just let they software download system info and i found this under graphics info hope this will help.

Try running the game in DirectX9 mode, and if that doesn't work then you probably need to get a real graphics card (intel's "cards" are several years behind NVIDIA and ATI's).

Actually, that shouldn't be a real problem for CiV. According to both Fraxis and intel, CiV has been optimized for intel drivers and cards.

There's a nice thread somewhere in GD, where some users have put together all the statements Firaxis has made, and all have been laughing about it....or crying, depending on how you look at it.


Updating the mainboard drivers could maybe help .

Quentonious said:

Actually, that shouldn't be a real problem for CiV. According to both Fraxis and intel, CiV has been optimized for intel drivers and cards.

Click to expand...

He is running DiretX 11 on a DiretX 10 card. Would that cause the problem?