Civ 5 Crashing on Startup

srarahcha · Nov 26, 2015

I'm on a Mac - Yosemite, installed the latest update, and Civ 5 is still crashing immediately after I open it. No windows even pop up. Any advice?

AlanH · Nov 27, 2015

Hi, welcome :wavey:

Have you contacted Aspyr Support? There are no official developers on this forum, only enthusiastic amateurs, so even with a crash log we can't do much to help in this sort of situation.

rover6695 · Nov 28, 2015

I've been crashing too; I've saved the message and posted below. It is split up because it has too many characters to fit in reply:

Process: Civilization Vsub [4614]
Path: /Users/USER/Library/Application Support/Steam/*/Civilization V.app/Contents/MacOS/Civilization Vsub
Identifier: com.aspyr.civ5xp.steam
Version: 1.3.9 (131216)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Civilization Vsub [4614]
User ID: 501

Date/Time: 2015-11-28 09:12:58.259 -0500
OS Version: Mac OS X 10.10.5 (14F1021)
Report Version: 11
Anonymous UUID: DD2BCA24-44AB-E9FE-848A-F21C7E25E4C0

Sleep/Wake UUID: A0C48EFF-39E8-4F33-9182-942FD7ECD429

Time Awake Since Boot: 44000 seconds
Time Since Wake: 2700 seconds

Crashed Thread: 0 MainThrd Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000876a349c

Thread 0 Crashed:: MainThrd Dispatch queue: com.apple.main-thread
0 Civilization Vsub 0x005802a1 CvUserHistory::LoadAdvancedSettings(ICvPreGame1*) + 1867
1 Civilization Vsub 0x004f49e7 Civ5App::LoadPreGameSettings() + 1311
2 Civilization Vsub 0x00407c07 cvLuaPreGame::lLoadPreGameSettings(lua_State*) + 21
3 Civilization Vsub 0x0074153f luaD_precall + 885
4 Civilization Vsub 0x0075001b luaV_execute + 2159
5 Civilization Vsub 0x007417d7 luaD_call + 93
6 Civilization Vsub 0x0073a7ca f_call + 33
7 Civilization Vsub 0x00740f7c luaD_rawrunprotected + 59
8 Civilization Vsub 0x00741a19 luaD_pcall + 69
9 Civilization Vsub 0x0073a78e lua_pcall + 91
10 Civilization Vsub 0x00736e5e FLua:etails::CallWithErrorHandling(lua_State*, unsigned int, unsigned int) + 353
11 Civilization Vsub 0x0041ce25 FLua::Value FLua::Function:perator()<bool>(bool) const + 99
12 Civilization Vsub 0x004cbba3 LuaContext::SetHide(bool) + 81
13 Civilization Vsub 0x004db394 UIManager::QueuePopup(LuaContext*, unsigned int) + 350
14 Civilization Vsub 0x004de102 LuaThunk_UIManager_QueuePopup(lua_State*) + 199
15 Civilization Vsub 0x0074153f luaD_precall + 885
16 Civilization Vsub 0x0075001b luaV_execute + 2159
17 Civilization Vsub 0x007417d7 luaD_call + 93
18 Civilization Vsub 0x0073a7ca f_call + 33
19 Civilization Vsub 0x00740f7c luaD_rawrunprotected + 59
20 Civilization Vsub 0x00741a19 luaD_pcall + 69
21 Civilization Vsub 0x0073a78e lua_pcall + 91
22 Civilization Vsub 0x00736e5e FLua:etails::CallWithErrorHandling(lua_State*, unsigned int, unsigned int) + 353
23 Civilization Vsub 0x0046b065 ButtonControlBase::CallDelegates(unsigned int) + 259
24 Civilization Vsub 0x0046af08 ButtonControlBase:oClick(unsigned int) + 26
25 Civilization Vsub 0x0046ac38 ButtonControlBase:rocessMouse(unsigned int, unsigned int, long, bool, FGXVector2 const&) + 356
26 Civilization Vsub 0x0046aab1 ButtonControlBase:rocessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 149
27 Civilization Vsub 0x0049f419 StackControl:rocessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 311
28 Civilization Vsub 0x00474eb6 ControlBase::BaseProcessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 124
29 Civilization Vsub 0x00474e16 ControlBase:rocessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 48
30 Civilization Vsub 0x00474eb6 ControlBase::BaseProcessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 124
31 Civilization Vsub 0x00474e16 ControlBase:rocessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 48
32 Civilization Vsub 0x004cbc0c LuaContext:rocessInput(unsigned int, unsigned int, long, FGXVector2 const&) + 48
33 Civilization Vsub 0x004d8922 UIManager:rocessNormalInput(HWND__*, unsigned int, unsigned int, long) + 1068
34 Civilization Vsub 0x004d84ed UIManager:rocessInput(HWND__*, unsigned int, unsigned int, long) + 45
35 Civilization Vsub 0x004f2648 Civ5App:rocessInput(HWND__*, unsigned int, unsigned int, long) + 466
36 Civilization Vsub 0x004f2446 Civ5App::OnMessage(HWND__*, unsigned int, unsigned int, long) + 96
37 Civilization Vsub 0x00731356 FWinAppBase::HandleMessage(HWND__*, unsigned int, unsigned int, long) + 224
38 Civilization Vsub 0x00731c45 FWinMainApp:rocessMessage(HWND__*, unsigned int, unsigned int, long) + 177
39 Civilization Vsub 0x00731b34 FWinMainApp::WinProc(HWND__*, unsigned int, unsigned int, long) + 50
40 Civilization Vsub 0x0009e301 CallWindowProcW + 117
41 Civilization Vsub 0x0009e281 DispatchMessageW + 85
42 Civilization Vsub 0x00731768 FWinMainApp::Run() + 46
43 Civilization Vsub 0x004fae36 WinMain + 191
44 Civilization Vsub 0x00003323 sEventLoopEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 65
45 com.apple.HIToolbox 0x91def5a4 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
46 com.apple.HIToolbox 0x91c2d681 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
47 com.apple.HIToolbox 0x91c2c65c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
48 com.apple.HIToolbox 0x91c2c4c3 SendEventToEventTargetWithOptions + 95
49 com.apple.HIToolbox 0x91c6659a ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1912
50 com.apple.HIToolbox 0x91c2da4b DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 3261
51 com.apple.HIToolbox 0x91c2c65c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
52 com.apple.HIToolbox 0x91c40f25 SendEventToEventTarget + 88
53 com.apple.HIToolbox 0x91deed25 ToolboxEventDispatcher + 82
54 com.apple.HIToolbox 0x91deebe9 RunApplicationEventLoop + 240
55 Civilization Vsub 0x000032c2 InstallEventsAndRunGameLoop() + 155
56 Civilization Vsub 0x000036b8 main + 900
57 libdyld.dylib 0x94cec6d9 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x938a38ce kevent64 + 10
1 libdispatch.dylib 0x90663ce3 _dispatch_mgr_invoke + 245
2 libdispatch.dylib 0x906638c6 _dispatch_mgr_thread + 52

Thread 2:: IOPollingHelperThread
0 libsystem_kernel.dylib 0x938a38b2 kevent + 10
1 steamclient.dylib 0x0fde8eb2 OSXHelpers::CIOPollingHelper::RealRun() + 286
2 libtier0_s.dylib 0x10f7ab25 CatchAndWriteContext_t::Invoke() + 159
3 libtier0_s.dylib 0x10f7a52b CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
4 libtier0_s.dylib 0x10f7a612 CatchAndWriteMiniDumpExForVoidPtrFn + 87
5 libtier0_s.dylib 0x10f7a63b CatchAndWriteMiniDumpForVoidPtrFn + 35
6 steamclient.dylib 0x0fde8d83 OSXHelpers::CIOPollingHelper::Run() + 41
7 libtier0_s.dylib 0x10f7f034 SteamThreadTools::CThread::ThreadExceptionWrapper(void*) + 16
8 libtier0_s.dylib 0x10f7ab25 CatchAndWriteContext_t::Invoke() + 159
9 libtier0_s.dylib 0x10f7a52b CatchAndWriteMiniDump_Impl(CatchAndWriteContext_t&) + 214
10 libtier0_s.dylib 0x10f7a612 CatchAndWriteMiniDumpExForVoidPtrFn + 87
11 libtier0_s.dylib 0x10f7a63b CatchAndWriteMiniDumpForVoidPtrFn + 35
12 libtier0_s.dylib 0x10f7efa8 SteamThreadTools::CThread::ThreadProc(void*) + 238
13 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
14 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
15 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 3:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b30163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x98b33528 pthread_cond_wait$UNIX2003 + 71
3 libtbb.dylib 0x07b350ce tbb::internal::rml:rivate_worker::run() + 478
4 libtbb.dylib 0x07b34ee1 tbb::internal::rml:rivate_worker::thread_routine(void*) + 17
5 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
6 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
7 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 4:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b30163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x98b33528 pthread_cond_wait$UNIX2003 + 71
3 libtbb.dylib 0x07b350ce tbb::internal::rml:rivate_worker::run() + 478
4 libtbb.dylib 0x07b34ee1 tbb::internal::rml:rivate_worker::thread_routine(void*) + 17
5 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
6 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
7 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b30163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x98b33528 pthread_cond_wait$UNIX2003 + 71
3 libtbb.dylib 0x07b350ce tbb::internal::rml:rivate_worker::run() + 478
4 libtbb.dylib 0x07b34ee1 tbb::internal::rml:rivate_worker::thread_routine(void*) + 17
5 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
6 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
7 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b301d7 _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x98b30e68 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93646811 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x93646370 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x9364656b TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x995f5242 0x99381000 + 2572866
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b301d7 _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x98b30e68 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93646811 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x93646370 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x9364656b TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x935e9950 AIOFileThread(void*) + 914
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 8:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b301d7 _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x98b30e68 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93646811 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x93646370 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x9364656b TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9362a892 TimerThread + 93
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 9:
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b301d7 _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x98b30e68 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93646811 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x93646370 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x9364656b TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9362a6df DeferredTaskThread + 146
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 10:: com.apple.quicktime.VideoDecodeThread
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b301d7 _pthread_cond_wait + 842
2 libsystem_pthread.dylib 0x98b30e68 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x93646811 TSWaitOnConditionTimedRelative + 167
4 com.apple.CoreServices.CarbonCore 0x93646370 TSWaitOnSemaphoreCommon + 499
5 com.apple.CoreServices.CarbonCore 0x9364656b TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTime 0x910efd27 VideoDecodeThread + 125
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 11:
0 libsystem_kernel.dylib 0x938a28f6 __semwait_signal + 10
1 libsystem_c.dylib 0x90838c0a nanosleep$UNIX2003 + 218
2 libsystem_c.dylib 0x90838ab6 usleep$UNIX2003 + 60
3 libMilesX86.dylib 0x07ab3bbe 0x7ab3000 + 3006
4 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
5 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
6 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 12:: com.apple.coreaudio.AQClient
0 libsystem_kernel.dylib 0x9389c9ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9389ba70 mach_msg + 68
2 com.apple.CoreFoundation 0x9ab81ef6 __CFRunLoopServiceMachPort + 214
3 com.apple.CoreFoundation 0x9ab81309 __CFRunLoopRun + 1529
4 com.apple.CoreFoundation 0x9ab80aa6 CFRunLoopRunSpecific + 390
5 com.apple.CoreFoundation 0x9ab8090b CFRunLoopRunInMode + 123
6 com.apple.audio.toolbox.AudioToolbox 0x9340d456 GenericRunLoopThread::Entry(void*) + 200
7 com.apple.audio.toolbox.AudioToolbox 0x9340d356 CAPThread::Entry(CAPThread*) + 134
8 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
9 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
10 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 13:: AQConverterThread
0 libsystem_kernel.dylib 0x938a2512 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98b30163 _pthread_cond_wait + 726
2 libsystem_pthread.dylib 0x98b33528 pthread_cond_wait$UNIX2003 + 71
3 com.apple.audio.toolbox.AudioToolbox 0x9342f3db CAGuard::Wait() + 67
4 com.apple.audio.toolbox.AudioToolbox 0x9342c87b AQConverterManager::AQConverterThread::Run() + 641
5 com.apple.audio.toolbox.AudioToolbox 0x9342c5f1 AQConverterManager::AQConverterThread::ConverterThreadEntry(void*) + 21
6 com.apple.audio.toolbox.AudioToolbox 0x9340d356 CAPThread::Entry(CAPThread*) + 134
7 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
8 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
9 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 14:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x9389c9ce mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9389ba70 mach_msg + 68
2 com.apple.audio.CoreAudio 0x97ab0b80 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, bool, unsigned int) + 142
3 com.apple.audio.CoreAudio 0x97aa96d0 HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 72
4 com.apple.audio.CoreAudio 0x97aa7bf0 HALC_ProxyIOContext::IOWorkLoop() + 1326
5 com.apple.audio.CoreAudio 0x97aa759a HALC_ProxyIOContext::IOThreadEntry(void*) + 156
6 com.apple.audio.CoreAudio 0x97ab3cd9 ___ZN19HALC_ProxyIOContextC2Emj_block_invoke + 20
7 com.apple.audio.CoreAudio 0x97aa74b1 HALB_IOThread::Entry(void*) + 173
8 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
9 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
10 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 15:
0 libsystem_kernel.dylib 0x938a28f6 __semwait_signal + 10
1 libsystem_c.dylib 0x90838c0a nanosleep$UNIX2003 + 218
2 libsystem_c.dylib 0x90838ab6 usleep$UNIX2003 + 60
3 libMilesX86.dylib 0x07ab3bbe 0x7ab3000 + 3006
4 libsystem_pthread.dylib 0x98b2fc25 _pthread_body + 138
5 libsystem_pthread.dylib 0x98b2fb9b _pthread_start + 162
6 libsystem_pthread.dylib 0x98b2ce32 thread_start + 34

Thread 16:
0 libsystem_kernel.dylib 0x938a2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x98b2f72a _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x98b2ce0e start_wqthread + 30

Thread 17:
0 libsystem_kernel.dylib 0x938a2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x98b2f72a _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x98b2ce0e start_wqthread + 30

Thread 18:
0 libsystem_kernel.dylib 0x938a2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x98b2f72a _pthread_wqthread + 939
2 libsystem_pthread.dylib 0x98b2ce0e start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x07ffffff ebx: 0x24404250 ecx: 0x676a34a0 edx: 0x7fffffff
edi: 0xbfffdff0 esi: 0xbfffdfd0 ebp: 0xbfffe148 esp: 0xbfffdf40
ss: 0x00000023 efl: 0x00210a07 eip: 0x005802a1 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x876a349c

Logical CPU: 0
Error Code: 0x00000006
Trap Number: 14

AlanH · Nov 28, 2015

Sorry, without access to the code it's not possible for anyone here to interpret the crash log. I do recommend contacting Aspyr Support.

docbud · Nov 28, 2015

To the OP--do you have the Apple Store version or Steam? I see that rover6695 has the Steam version.

Have you tried to reinstall?

Is it crashing or just not launching.

What are the specs of your Mac?

I am by no means an expert (and I can't read nor understand crash logs).

****
As an aside to AlanH: Alan do you have a good email address to Aspyr for support. I only ask because twice in the last month Civ V has not launched and quits. I tried to re-download from the Apple Store but apparnently my purchase was so long ago it doesn't show up in the recent purchases.

Thankfully, I have a clone of my HD (and an older clone on a firewire drive). And I was able to drag over that game's app to replace the bad one. I got the message (after several launch failures) that the game was corrupt. Dragging the app from one of the clones fixed it, but it still bothers me that I couldn't reinstall from the Apple Store. They said to contact Aspyr.

EDIT: Civ BE did the same thing last night. Message that the game was corrupt. Thankfully I was able to re-install from the Apple Store.

Very weird that in the last month both are suddenly corrupt.

rover6695 · Nov 28, 2015

I bought Civ 5 from Steam in August 2014...should I be safe to uninstall and then go to STEAM and re-install?

docbud · Nov 29, 2015

I have the Apple Store version, and am not familiar with steam. But isn't there a way you can check the integrity of the files through steam? I always see that advice given to PC users.

AlanH · Nov 29, 2015

docbud said:
As an aside to AlanH: Alan do you have a good email address to Aspyr for support. I only ask because twice in the last month Civ V has not launched and quits. I tried to re-download from the Apple Store but apparnently my purchase was so long ago it doesn't show up in the recent purchases.

I have used http://support.aspyr.com/hc/en-us in the past. There's a Submit a Ticket option there that usually gets a reply in a day or three.

I'm surprised your purchase doesn't show up in the App Store, it can't be older than mine. Do you have more than one Apple ID? If so then check the other one(s). I have two, unfortunately, and I have to check both of them, as different apps were bought on each one.

rover6695 said:
I bought Civ 5 from Steam in August 2014...should I be safe to uninstall and then go to STEAM and re-install?

Yes. Go into Steam and right click the game in your Library page. You should shave an option called something like "Local Files" Select that, and you can then choose to remove local game files. You can then select the game to download it again - lots of :coffee:

required while that happens!

docbud · Nov 29, 2015

Hey Alan--I just have the one Apple Store ID. And I bought Civ V originally in 2012. And purchases all the DLCs and newer versions. It's weird that it no longer shows up in purchases. When I got that error message that it was corrupt, my only options were to purchase. Thankfully I had my backups and was able to drag the app over to my main drive.

BE shows up as purchased, but not Civ V. Hopefully it won't show as corrupt anymore.

AlanH · Nov 29, 2015

I suggest you contact Apple Store support? That shouldn't happen.

Mine still shows up in my Purchases list when I'm signed in with the correct ID, and is dated June 2011.

rover6695 · Nov 29, 2015

docbud said:
I have the Apple Store version, and am not familiar with steam. But isn't there a way you can check the integrity of the files through steam? I always see that advice given to PC users.

Well when I bought CIV 5 in 8/2014...it was for my PC. I got my mac this past May. Should that matter?

AlanH said:
I have used http://support.aspyr.com/hc/en-us in the past. There's a Submit a Ticket option there that usually gets a reply in a day or three.

I'm surprised your purchase doesn't show up in the App Store, it can't be older than mine. Do you have more than one Apple ID? If so then check the other one(s). I have two, unfortunately, and I have to check both of them, as different apps were bought on each one.

Yes. Go into Steam and right click the game in your Library page. You should shave an option called something like "Local Files" Select that, and you can then choose to remove local game files. You can then select the game to download it again - lots of required while that happens!

Well, I just did this 2x...and both times upon trying the game again, it crashed with the same error.
It took maybe 15 minutes, tops, for the install both times.

Just submitted ticket to aspyr.

docbud · Nov 29, 2015

Thanks, Alan.

EDIT: I found it. For some reason it was "hidden" and I had to unhide it. It was the only one hidden.

I had to log-in and check my account and then manage hidden files. I googled to find that out.

rover6695 · Nov 30, 2015

Wonder if mods could be doing this?

docbud · Dec 1, 2015

^^That is a real possibility. Try to launch without any mods. If it launches, then it's going to be trial and error to find out which one is not compatible or conflicts with another mod.

AlanH · Dec 1, 2015

I'll be interested in the result.

As I understand it, when you launch Civ5 it comes up without mods loaded, and you have to go into the Mods screen and proceed from there to load mods. Or you can attempt to load a save that requires mods.

But the crash appears to be happening during the pre-game screen, before the game even loads. The crash is happening in an app called CivilizationVsub, which means the main game code has probably not even started yet. so I can't really see mods being involved here.

I'd be more inclined to ensure that all preferences are deleted - those are the user-related data files that are likely to be read during the pre-game phase. Or you could try creating a new Mac user account, logging into Steam and launching Civ5 from that account. It should then start cleanly, with no preferences files installed. If that works, then delete the Civ5 preference files in your main account.

I'm also suspicious about the 15 minutes that it takes to reinstall Civ5 on your system. What kind of Internet connection speed do you have?

rover6695 · Dec 1, 2015

AlanH said:
I'll be interested in the result.

As I understand it, when you launch Civ5 it comes up without mods loaded, and you have to go into the Mods screen and proceed from there to load mods. Or you can attempt to load a save that requires mods.

But the crash appears to be happening during the pre-game screen, before the game even loads. The crash is happening in an app called CivilizationVsub, which means the main game code has probably not even started yet. so I can't really see mods being involved here.

I'd be more inclined to ensure that all preferences are deleted - those are the user-related data files that are likely to be read during the pre-game phase. Or you could try creating a new Mac user account, logging into Steam and launching Civ5 from that account. It should then start cleanly, with no preferences files installed. If that works, then delete the Civ5 preference files in your main account.

I'm also suspicious about the 15 minutes that it takes to reinstall Civ5 on your system. What kind of Internet connection speed do you have?

High speed.
Yea I thought when I deleted CIV all files would be gone, including mods, which makes me wonder if somehow the whole thing is not totally deleted?

Part of me thinks I should delete CIV AND STEAM then re-install?

rover6695 · Dec 3, 2015

Please move your saves folder to your desktop and delete the entire Civilization V folder from Documents/Aspyr.

Next, right click (ctrl+click) Civilization V from the Steam Library menu and select Properties. Under the Local Files tab, select Verify Integrity of Game Cache.

Then, repair your disk permissions (if you have not done so already). To do this, Open up your hard drive, open the Applications folder, go to Utilities, and launch 'Disk Utility'. Under 'First Aid', select your main hard drive volume (usually labeled 'Macintosh HD') and hit 'Repair Disk Permissions'. Once this is complete, reboot your Mac.

Relaunch Civilization V and then exit out of the game. Replace your saves folder to its original directory to resume your game progress.

So I went ahead and did all BUT the last part...replacing saves folder.

What I did was before deleting the CiV 5 files from Aspyr was copy the:
-saves folder/mods folder/moduserdata/maps folders to my desktop.

I then went ahead and did everything, just launched CIV.
It works, so now I am wondering...should I start from scratch OR should I move my saved folder there?
-Would I need to move the MODS as well along with MODUSERDATA and MAPS?

If so how?
If not, make sense to start from scratch and get all new mods, begin a fresh game?

rover6695 · Dec 4, 2015

??????????

AlanH · Dec 5, 2015

You've done a full delete and reinstall. So Just put the folders back where they were. The reason for removing them while you reinstalled was only so that you didn't delete them, and can now reinstate them.

Ford · Dec 30, 2015

I'd be interested if that worked.

My old 2007 iMac was slacking on a lot of things, so I got a new one. I'm starting up on a new 27" Retina iMac. I booted from an external back-up, and verified everything I should.
The App started up fine, but when I'd made my choices and started the game at start-up it was crashing as explained above.
I rechecked my mods and found two that appeared to be causing that ( R.E.D. extreme and Era Settlers), but after the game was running I was getting memory issues (at least, that's what the warning window said) and after a couple more turns a frozen screen.
Haven't got past turn 34 yet.
I'm thinking of a re-install now, but don't fancy the hassle. Any help would be appreciated. I don't think it's a problem I need to bother Aspyr with, probably just some settings I've missed on the new hardware.

Civ 5 Crashing on Startup

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