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[GS] 1.0.8.4(212659)Metal MacOS appstore - another freeze

Discussion in 'Civ6 - Macintosh' started by Keith Gabryelski, Dec 20, 2020.

  1. Keith Gabryelski

    Keith Gabryelski Chieftain

    Joined:
    Nov 24, 2020
    Messages:
    12
    Gender:
    Male
    Location:
    Boston, MA
    The freezing is certainly MUCH better after this last patch release -- although I believe there were probably three different freeze issues, and this one was not resolved -- i've seen this particular bug crash the game
    writing across the screen a single red character/sprite repeatedly.

    This occurs on a beefy macbook pro with the integrated AMD Radeon Pro 5500M as well as the discrete
    Intel UHD Graphics 630

    version on startup screen: 1.0.8.4(212659)Metal
    video of freeze: https://www.icloud.com/sharedalbum/#B0d59UlCq7mPHU;96B087F8-EDB1-406A-93B9-528BCAC4813D
    this video does not show a crash... just the freeze part.
    all additional content has been purchased
    CQUI installed
    I've attached the saved file used to repro.

    system:
    Model Name: MacBook Pro
    Model Identifier: MacBookPro16,1
    Processor Name: 8-Core Intel Core i9
    Processor Speed: 2.4 GHz
    Number of Processors: 1
    Total Number of Cores: 8
    L2 Cache (per Core): 256 KB
    L3 Cache: 16 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB
    System Firmware Version: 1554.60.15.0.0 (iBridge: 18.16.13017.5.3,0)
    Activation Lock Status: Enabled

    AMD Radeon Pro 5500M (the discrete gpu):

    Chipset Model: AMD Radeon Pro 5500M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x8
    VRAM (Total): 8 GB
    Vendor: AMD (0x1002)
    Device ID: 0x7340
    Revision ID: 0x0040
    ROM Revision: 113-D3220E-190
    VBIOS Version: 113-D32206U1-019
    Option ROM Version: 113-D32206U1-019
    EFI Driver Version: 01.A1.190
    Automatic Graphics Switching: Supported
    gMux Version: 5.0.0
    Metal Family: Supported, Metal GPUFamily macOS 2
    Displays:
    Color LCD:
    Display Type: Built-In Retina LCD
    Resolution: 3072 x 1920 Retina
    Framebuffer Depth: 24-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Automatically Adjust Brightness: Yes
    Connection Type: Internal

    the integrated gpu: Intel UHD Graphics 630:

    Chipset Model: Intel UHD Graphics 630
    Type: GPU
    Bus: Built-In
    VRAM (Dynamic, Max): 1536 MB
    Vendor: Intel
    Device ID: 0x3e9b
    Revision ID: 0x0002
    Automatic Graphics Switching: Supported
    gMux Version: 5.0.0
    Metal Family: Supported, Metal GPUFamily macOS 2
     

    Attached Files:

  2. amanity

    amanity Chieftain

    Joined:
    Dec 11, 2020
    Messages:
    5
    I've reported this issue with Aspyr where they acknowledged that "We are still investigating the reports of Civ crashing on devices with the Big Sur version of macOS."
    I also use a MBP 16, i9 with an 5500M GPU. (the cheaper 4GB version)
    Perhaps it's related to this graphics card? You would assume more users would have this problem if it would occur on any Mac?
     
  3. amanity

    amanity Chieftain

    Joined:
    Dec 11, 2020
    Messages:
    5

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