After having sent 3 emailings and used the online tech support page requesting help here are the things 2k have sent me in the email:
each time I sent the same question these things happened.
1) opened new post number
2) sent generic email saying they would get intouch with me within 24 hours
3) never answered my question.
And now I have recieved this email from them saying that my request for information is closed and that I can reopen it at the tech support page AGAIN...
Are they just not getting the picture? or are they total idiots!
=====================================================
I have requested 3 times the following "information". My question was: "How do I change the wonder movie size so that they are larger during playback? I am running a 1680 x 1050 screen resolution and the movies are to small overall."
=====================================================
first and second email contained this generic response in between double lines below. (notice the dates in blue text they are two weeks after my initial request for info)
=====================================================
Your question has been received. You should expect a response from us within 24 hours. You can also find answers now by looking at our knowledge database at support.take2games.com If your question is PC related make sure you have added your DXDiag file (if you need help on this, enter DXDiag in our Search at support.take2games.com), this will speed up our ability to solve your question. Attach your DXDiag to this email and reply back, if you have not attached it first time.
To update your question from our support site, click here.
Question Reference xxx-xxxxxxxx
Summary:
Wonder Movie question
Date Created:
11/09/2007 01.26 PM
Last Updated:
11/09/2007 01.26 PM
Status:
Unresolved
=====================================================
Then they send this not 24 hours later but 9 DAYS later!
(notice also they think it is solved) Those people are are as dumb as a pile of wood.
======================================================
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
To update your question from our support site, click here.
Subject
BTS movies too small for viewing
Discussion Thread
Response (Overflow UK 4)
15/09/2007 12.37 PM
To further assist you with your problem we require you to send us a DXDIAG report from your computer. To do this:
- Click Start on your computers desktop.
- Click the Run icon (or "Start Search" if you are using Windows Vista).
- Type the word "dxdiag" (without the ") into the text box and press OK.
- In the bottom right hand side of the screen, click the "Save All Information" button.
- Save the dxdiag.txt file to your desktop.
- Attach the file to your reply to this email.
With the information contained within the DXDIAG report we will be able to investigate your problem further.
Question Reference No070906-000279
Product Level 1: PC
Product Level 2: Sid Meier's Civ IV: Beyond the Sword
Date Created: 06/09/2007 02.26 PM
Last Updated: 15/09/2007 12.37 PM
Status: Solved
=======================================================
Obviously I never got any responses for 9 days up front, then when they had not responded to my request they thought I was no longer in need of help...
All important information above is in blue text.
and, Yes I asked around our friendly tech support section here and received no answers either so I thought that maybe no one here had the answer.
Now my big question is "why would a "dxdiag file" help to figure out whether or not I can change the wonder movie size and how to do it.
I do not have a problem with my system nor do I have a problem with the game both are running extemely fine except for the wonder movie size it is behaving normally as well but is just to damned small for my eyesight
SO my conclusion:
2k people are idiots and have no idea how to handle tech support.
Has anyone else here had this type of problem with the 2k tech support system? I would just like to know if this is the typical type of activity I can expect from 2k or If my requests are simply lost in their system somehow?
Sorry if this seems like a vent but I am a tech support agent also for other companies and know what it takes to do this job.
each time I sent the same question these things happened.
1) opened new post number
2) sent generic email saying they would get intouch with me within 24 hours
3) never answered my question.
And now I have recieved this email from them saying that my request for information is closed and that I can reopen it at the tech support page AGAIN...
Are they just not getting the picture? or are they total idiots!=====================================================
I have requested 3 times the following "information". My question was: "How do I change the wonder movie size so that they are larger during playback? I am running a 1680 x 1050 screen resolution and the movies are to small overall."
=====================================================
first and second email contained this generic response in between double lines below. (notice the dates in blue text they are two weeks after my initial request for info)
=====================================================
Your question has been received. You should expect a response from us within 24 hours. You can also find answers now by looking at our knowledge database at support.take2games.com If your question is PC related make sure you have added your DXDiag file (if you need help on this, enter DXDiag in our Search at support.take2games.com), this will speed up our ability to solve your question. Attach your DXDiag to this email and reply back, if you have not attached it first time.
To update your question from our support site, click here.
Question Reference xxx-xxxxxxxx
Summary:
Wonder Movie question
Date Created:
11/09/2007 01.26 PM
Last Updated:
11/09/2007 01.26 PM
Status:
Unresolved
=====================================================
Then they send this not 24 hours later but 9 DAYS later!
(notice also they think it is solved) Those people are are as dumb as a pile of wood.======================================================
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
To update your question from our support site, click here.
Subject
BTS movies too small for viewing
Discussion Thread
Response (Overflow UK 4)
15/09/2007 12.37 PM
To further assist you with your problem we require you to send us a DXDIAG report from your computer. To do this:
- Click Start on your computers desktop.
- Click the Run icon (or "Start Search" if you are using Windows Vista).
- Type the word "dxdiag" (without the ") into the text box and press OK.
- In the bottom right hand side of the screen, click the "Save All Information" button.
- Save the dxdiag.txt file to your desktop.
- Attach the file to your reply to this email.
With the information contained within the DXDIAG report we will be able to investigate your problem further.
Question Reference No070906-000279
Product Level 1: PC
Product Level 2: Sid Meier's Civ IV: Beyond the Sword
Date Created: 06/09/2007 02.26 PM
Last Updated: 15/09/2007 12.37 PM
Status: Solved
=======================================================
Obviously I never got any responses for 9 days up front, then when they had not responded to my request they thought I was no longer in need of help...
All important information above is in blue text.
and, Yes I asked around our friendly tech support section here and received no answers either so I thought that maybe no one here had the answer.
Now my big question is "why would a "dxdiag file" help to figure out whether or not I can change the wonder movie size and how to do it.
I do not have a problem with my system nor do I have a problem with the game both are running extemely fine except for the wonder movie size it is behaving normally as well but is just to damned small for my eyesight
SO my conclusion:
2k people are idiots and have no idea how to handle tech support.
Has anyone else here had this type of problem with the 2k tech support system? I would just like to know if this is the typical type of activity I can expect from 2k or If my requests are simply lost in their system somehow?
Sorry if this seems like a vent but I am a tech support agent also for other companies and know what it takes to do this job.
