Ok, so it's my first attempt at an "Ask a" thread. I'm doing this because I think it will be pretty entertaining, pure and simple. The automotive trade, whether it be sales, service or finance is one surrounded by ridiculous myths, unfortunate truths and everything in between. I sure have seen some things over the years that would both horrify and in some cases be pleasantly surprising. I'd say the vast majority of opinions in regards to how a car dealership goes about getting you to spend money are false. Facts are, we are not that clever. In theory it would be useful to have all these grand sales techniques and psychological ploys but most of us just aren't up to the task. My background is 13 years in the industry 3 of which have been spent as a salesman, the rest as a manager. 80% of this has been in a new car franchise but I'm qualified to discuss used cars too. I know a fair bit about finance and a little about service. My main hope for this thread is that it is not so much about me but more an excerise in you guys having some fun finding out how it actually works as opposed to the misconceptions people usually have. There are no rules outside the normal forum rules. To paraphrase Alec Baldwin in Glengarry Glenross "if I can't handle the crap I get from you CFCers, how can I handle the crap I get out there on the lot?" Anyone else in the motor industry or doing other sales gigs are more than welcome to answer questions. I believe VRWC is a used car salesman too. Anyway tl:dr....ask away.