1. We have added a Gift Upgrades feature that allows you to gift an account upgrade to another member, just in time for the holiday season. You can see the gift option when going to the Account Upgrades screen, or on any user profile screen.
    Dismiss Notice

BE doesn't start win 8.1

Discussion in 'CivBE - Tech Support' started by massou, Oct 30, 2015.

  1. massou

    massou Chieftain

    Joined:
    Oct 30, 2015
    Messages:
    3
    hello , i can't start Beyond Earth on steam.
    The game seem to apear launched on the steam friend window for 2 seconds then go away like not in game but nothing more happen.
    I can send you my dxdiag. thanks :)
     
  2. CountAccountant

    CountAccountant Warlord

    Joined:
    Aug 9, 2013
    Messages:
    217
    Location:
    USA
    That happened to me. Uninstalling and reinstalling fixed it.
     
  3. Olodune

    Olodune Emperor GOTM Staff

    Joined:
    May 21, 2007
    Messages:
    1,083
    I've had no problems with 8.1 & BE. I'd try the steam "verify integrity of game cache" utility before re-installing.
     
  4. massou

    massou Chieftain

    Joined:
    Oct 30, 2015
    Messages:
    3
    thanks i try this now.
     
  5. massou

    massou Chieftain

    Joined:
    Oct 30, 2015
    Messages:
    3
    Same after uninstal , instal game. :confused:
     
  6. joncnunn

    joncnunn Senior Java Wizard Moderator

    Joined:
    Mar 17, 2008
    Messages:
    8,621
    Location:
    Missouri
    Moderator Action: Moved to Tech Support
     
  7. Sid

    Sid Observer and Participant

    Joined:
    Sep 16, 2001
    Messages:
    464
    Location:
    Christchurch, NZ
    Thank you for contacting 2K Support and for your interest in Beyond Earth. I can certainly understand how encountering this type of issue may be frustrating to experience and I will do everything in my power to assist as best I can!

    Firstly, please do each of the following, to ensure that the game and all its additionally required software is properly installed:

    1. Verifying Game Cache
      · Load Steam.
      · From the Library section, right-click on the game and select “Properties” from the menu.
      · Select the “Local files” tab and click the “Verify integrity of game cache” button.
      · Steam will match the local files to the cloud files, and fix any errors it encounters.

    2. Reinstalling DirectX
      · In the Steam installation folder of the game you’re having trouble with, there will be typically be a DirectX setup package.
      · Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization Beyond Earth\DirectX\
      · Find and run DXSETUP.exe
      · Reboot the computer (mandatory)

    3. Reinstalling Vcredist
      · Navigate to your game’s steam folder – there will typically be a Vcredist folder.
      · Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization Beyond Earth\ _CommonRedist\vcredist\2012
      · Find and Run vcredist_x86.exe
      · Find and Run vcredist_x64.exe
      · Should the files already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
      · Reboot the computer (mandatory)

    4. Updating your Audio/Video Drivers
    Most PC issues can be easily resolved by updating your Audio & Video Drivers. Here's a few links to help you with that.

    Audio Drivers

    Video Drivers

    Most video card manufacturers allow you to download their card drivers directly from their website. Here's a list from where you can do that.

     

Share This Page