BE doesn't start win 8.1

[massou]

hello , i can't start Beyond Earth on steam.
The game seem to apear launched on the steam friend window for 2 seconds then go away like not in game but nothing more happen.
I can send you my dxdiag. thanks

 

[CountAccountant]

That happened to me. Uninstalling and reinstalling fixed it.

 

[Olodune]

I've had no problems with 8.1 & BE. I'd try the steam "verify integrity of game cache" utility before re-installing.

 

[massou]

thanks i try this now.

 

[massou]

Same after uninstal , instal game.

 

[joncnunn]

Moderator Action: Moved to Tech Support

 

[Sid]

Thank you for contacting 2K Support and for your interest in Beyond Earth. I can certainly understand how encountering this type of issue may be frustrating to experience and I will do everything in my power to assist as best I can!

Firstly, please do each of the following, to ensure that the game and all its additionally required software is properly installed:

1. Verifying Game Cache
   · Load Steam.
   · From the Library section, right-click on the game and select “Properties” from the menu.
   · Select the “Local files” tab and click the “Verify integrity of game cache” button.
   · Steam will match the local files to the cloud files, and fix any errors it encounters.
   
   
2. Reinstalling DirectX
   · In the Steam installation folder of the game you’re having trouble with, there will be typically be a DirectX setup package.
   · Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization Beyond Earth\DirectX\
   · Find and run DXSETUP.exe
   · Reboot the computer (mandatory)
   
   
3. Reinstalling Vcredist
   · Navigate to your game’s steam folder – there will typically be a Vcredist folder.
   · Example file path: C:\Program Files (x86)\Steam\steamapps\common\Sid Meiers Civilization Beyond Earth\ _CommonRedist\vcredist\2012
   · Find and Run vcredist_x86.exe
   · Find and Run vcredist_x64.exe
   · Should the files already be installed, you will be prompted to either ‘uninstall’ or ‘repair’. Choose ‘repair’.
   · Reboot the computer (mandatory)
   
   
4. Updating your Audio/Video Drivers
   

Most PC issues can be easily resolved by updating your Audio & Video Drivers. Here's a few links to help you with that.

Audio Drivers

• To learn how to update your audio drivers in Windows 10: https://support.microsoft.com/en-us...566-b983195752c1/update-drivers-in-windows-10
• To learn how to update your audio drivers in Windows 8 and 8.1: https://support.microsoft.com/en-us/help/15046/windows-8-download-install-drivers
• To learn how to update your audio drivers in Windows 7 and below: https://support.microsoft.com/en-us...ard-driver-in-windows-vista-and-in-windows-xp

Video Drivers

Most video card manufacturers allow you to download their card drivers directly from their website. Here's a list from where you can do that.

• Intel Drivers: https://downloadcenter.intel.com/
• AMD Drivers: http://support.amd.com/en-us/download
• Nvidia Drivers: http://www.nvidia.com/Download/index.aspx?lang=en-us

Same after uninstal , instal game.