Here's a series of emails between me and Steam… Gods of Civ, I hope you can save me here...
""I'm just trying to install Civ 5 off a brand new disk/set I purchased thru Amazon.com... the Steam screen says "the product you've entered has already been activated by an existing Steam account and is therefore invalid. Your activation of Civ V GOTY (Mac) has not been completed."
I just purchased a new Macbook Pro and thought I'd reward myself by learning Civ V after playing Civ 3 for years. And now I can't even get started. I foolishly forgot to look at the reviews on Amazon--there are about 10 that describe this exact problem and detail huge issues with Steam and customer support. "
This being said, I'd reeeeeally like to play my game...
"If you do not have access to the email address that is currently associated with your Steam Account, please reply to this ticket with your new email address and proof of ownership of your account:
Providing Proof of Purchase
In order for us to assist you with updating the account’s contact email address, you must provide valid proof of purchase for the account in question. "
So I sent them a jpeg pic of my CD code with my ticket number on it and they replied:
"Please provide any possible Steam account names or email addresses you may have used previously. " so I replied "I first signed up for Steam when trying to use the disc that wouldn't work--not sure if registration completed, but here's my info:
so what does Steam say next? Yep:
"It appears the key you have is registered to another account. You will need to prove that the account is yours. "
Well golly, isn't that what I said in the first email?? So after a very irritated email reply from me AND a direct forward of my Amazon.com e-receipt, Steam says:
"The CD Key you have provided has been previously registered to and played by another Steam account. Unfortunately, used CD Keys cannot be activated via Steam. This includes used CD Keys received as gifts, resold by an individual or purchased from a store selling used goods. If you have recently purchased this product, please contact the seller to discuss a refund or exchange. We apologize for the inconvenience and appreciate your understanding."
I mean--SERIOUSLY!?? THE SOLUTION IS TO GIVE UP AND GET A REFUND FROM AMAZON? (btw, Amazon already said they'd give me a full refund). BUT I WANT TO PLAY THE FRACKKIN' GAME!
SO-- I don't suppose you all can help me here? And why would Sid Myers EVER sell the soul of His game to an evil cesspool like Steam? PLEASE GIVE ME ADVICE! If you can help me then I will build an e-temple in your honor after I install Gods & Kings.