Civ VI no compatible graphic device

Help this message appears when I try run the game: "No compatible graphic device found. Please ensure that your system has a correctly configured, compatible graphic device."

Any solution?

 

I have always played civ with my graphic card I don't know if it is above or below minimum specs. It's a NVIDIA Quadro NVS 295. Now I get this issue. I've just bought the digital deluxe for $80 and I can't play it. Is there any way I can lower graphics settings or if not how can I get a refund?

 

Yes I have a video card with the minimun requirements, I use windows 10 with 4 GB Ram

 

Hello, I am having the same problem. I have an ATI FireGL v7700 with 3570MB ram. I can't tell from the specs if this is compatible... but I feel like it should be. Can anybody help?

Edit: I should note that according to dxdiag i have directx 12 installed....

 

Same problem for me. Intel HD Graphics 3000, was having no problems running Civ V as recently as yesterday (and it started up a few minutes ago). I've already done a driver search and I think I am current.

 

I'm pretty sure the Intel Integrated HD Graphics 3000 isn't DirectX 11 compatible.

I was having issues this morning on one of my laptops. Here is what I did (Windows 10)

1. Windows Key + R to bring up "run" command box
2. type dxdiag and press enter -- let it look for digital signatures before moving on.
3. You should have a tab called "Display" -- click on that tab.
4. On the right side, you should have a setting called Direct3d DDI
5. If the value of Direct3d DDI is 11 or greater, you should be good -- if below (say 10.2), then you will not be able to play the game as it requires Direct X 11.

If greater and still not loading, you may need to fullly update drivers. What I found was that the lookup of digital signatures did enough to "clean up" the driver and allow me to launch the game.

g

 

Direct3d DDI 11.1. The driver is over a year old, so maybe I'll take another whack at looking for a new one if the game doesn't load this time.

EDIT: Still not loading. I think this happened to me once before with a Civ release, but I have no idea where I was troubleshooting and don't remember exactly what I did to fix it.

2nd Edit: I DO have the most recent driver for the graphics card. This could be a problem.

 

The rest of my PC is fine, I have a server chip with 24GB or RAM on a Workstation Alienware Aurora MB. Plenty of power, which is why I'm surprised the GC does not work.... but looks like I need to upgrade now. I figured since DX12 was installed it would be fine... Thanks.

 

To be fair the requirements are "2 GB DirectX 11 Video Card " which I have... I know its an old card, but it seems like it meets the req's:

 

I will cry.. I need create civilizations

 

I'm buying a new card now; but this is where it says directx12....

 

I assume this card will be A-OK?

https://www.amazon.com/gp/product/B00IB9P1KG/ref=ya_st_dp_summary

 

It meets the min requirements but falls just short of the recommended card. You'll probably have no problems using it though.

 

Hi All,

I think I already know the answer to this but if someone can confirm for me. I have an ATI Radeon HD 4800 graphics card but have recently updated to Windows 10. I am getting the same error " no compatible graphics card found".

I knew this was an oldish card and after doing a little digging I found that the last driver released for this card was for Windows 8.1. Does that then mean that I will have to buy a new graphics card before I can play?

Ps I can still play civ 5

Thanks

 

Look at the 'feature levels' and 'direct3d ddi' sections.. it clearly states that the graphics card only supports up to 10.1 (doesnt matter what version of directx you have installed on the pc, which is what the systems tab shows)

 

my direct3d ddi only shows 10.1, does that mean I will have to buy a new graphics card before I can play the game?

 

The Radeon HD 5000 series and newer are DX11 capable. The 4000 series aren't.

So yes, I believe you will have to buy a new card....