Civ5 doesn't start after BNW install

T

Tompaq

Chieftain
Joined
Mar 5, 2010
Messages
3
Hello,
okay this is a tough one:
I purchased the BNW Addon which is launching till the loading screen and suddenly comes back to desktop. I played God & Kings before and had no issues. Here is what I already did and information that matters:
- Full Windows Update
- Uninstall graphics driver and installed the newest
- Updated all VCredist
- Performed DirectX installation
- Updated all DotNet Frameworks
- Uninstalled Civ5 + Steam
- Deleted all remaining data (cache, config, Steam settings, EVERYTHING)
- Downloaded and installed Steam and the entire Game again
--> at this point the game should really start up, but unfortunately it doesn't. So additionally:
- Flushed Steam Config
- Uninstalled AVG Antivirus
- Used DirectX Webinstaller and Civ5 DirectX Installer (ofc I tried to start it after each step and sometimes I switched some steps to make sure its not it)
- Granted full permission for the Valve folder in the registry
- uninstalled all dotnet, all VCRedist; reinstalled just which are needed from the Civ folder
- Gamecorethreading set to 0
- it's a dual core so maximum threads set to 2 (was 8)
- validated game intergrity
- there are no different installation folders
- there is no minidump data
- there is no error reported from Windows in the event log
- Used another Windows account to start the game
- tried to start using -w 1024 -h 768 -refresh 60 as parameters
- my account name just has simple english characters in it
--> I know this is XP SP3 (therefore DX9) and the graphic is ATI HD 2600XT which is minimum for the game but it worked before pretty well and it's just the Addon that causes this issue. I checked this forum too but I couldn't find a suitable solutions. Although there are some similar errors beeing reported in the 2k forums and the Steam Workshop, but the mentioned solutions do not refer to this case.
In the following you find the dxdiag. Seriously, I will be astonished in case someone nails down the problem here.
Code: 
------------------
System Information
------------------
Time of this report: 10/8/2013, 14:42:53
       Machine name: KAMILA
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)
           Language: German (Regional Setting: German)
System Manufacturer: Dell Inc.
       System Model: Vostro 200
               BIOS: Phoenix - AwardBIOS v6.00PG
          Processor: Intel(R) Core(TM)2 Duo CPU     E6750  @ 2.66GHz (2 CPUs)
             Memory: 3326MB RAM
          Page File: 997MB used, 6257MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 2600 XT
     Manufacturer: Advanced Micro Devices, Inc.
        Chip type: AMD Radeon Graphics Processor (0x9588)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_9588&SUBSYS_25421028&REV_00
   Display Memory: 256.0 MB
     Current Mode: 1280 x 1024 (32 bit) (60Hz)
          Monitor: Dell 1908FP(Digital)
  Monitor Max Res: 1280,1024
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.7267 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 4/24/2013 18:36:28, 306176 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: Nicht zutreffend
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 4/24/2013 19:15:56, 7874560 bytes
Device Identifier: {D7B71EE2-D6C8-11CF-FB6F-4805A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x9588
        SubSys ID: 0x25421028
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A 
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio output
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10280238&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5408 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 5/2/2007 16:21:22, 4403712 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: Yes, Yes
   I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek HD Audio Input
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5408 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/2/2007 16:21:22, 4403712 bytes
              Cap Flags: 0x0
           Format Flags: 0x0
 
Have you tried Civ5 without BNW enabled? If Civ5 vanilla works fine, and then you enable BNW, and it does not, there are only about two options. BNW will not work with your system, or there is a file associated with BNW that is corrupted. Perhaps manually deleting the folder containing BNW may help, but you have gone through a lot of troubleshooting already. If Civ5 vanilla works, my hunch is BNW pushed your system past the edge of playability. Hopefully I am wrong.

You can also try the BNW demo and if that works, then there just may be a corrupt file.
 
thx timtofly,
I am still not aware that I can disable BNW before the game starts, I will figure this out since you say it is possible. Moreover I will test it with the Demo - but it can't really be a corrupt "game file". My prime suspect still is Directx9 or any to it related Windows file that got updated and shouldn't (in order to be compatible with the game). But I haven't found a good way to restore Windows Standard and reinstall "Civ5 DirectX".
Oh one important thing I forgot to mention:
When I start the computer the first time (or when I perform a complete system restart) the first start of the game comes up with the error "couldn't start game...is already running". But if you start over the game, it just comes back to desktop and no error message.
 
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