If they had an actual head crash, recovering the data can be very expensive. The read/write heads of a disk "fly" just microns above the surface of the platter. (Okay, it's actually the platters spinning underneath the relatively stationary head.) a 7200 rpm disk is traveling at over 70 miles an hour at the outside edge. At that kind of speed, when the head crashes, it can destroy significant chunks of data. And of course, the disk is unusable - putting it into another case, or anything, isn't going to make it work. Special techniques can be used to recover most of the data on a disk (although there is usually some portion that is beyond recovery). Because they are "special" (almost "trade secret") and very time-consuming, they cost a lot of money to use.
OTOH, it is possible that they were "uneducated" enough (I wouldn't want to call them "stupid"

) to think that "Oh! The computer crashed. We'll need to hire somebody to recover our data!" and they got taken to the cleaners by a less-than-scrupulous "businessman".