CTD (ntdll.dll problem?)

[aguscuervo]

Before anything: Thanks for this website, it's so valuable you can't imagine!!!

I have a continuous CTD problem, around turn 187 (when I just declare a big war and things where starting to get interesting) it keeps on crashing.. I don't know if this can help u:

I have Win7 32bits, in a Quad Q9400 2.6ghz and 3gb of ram

Firma con problemas:
Nombre del evento de problema: APPCRASH
Nombre de la aplicación: CivilizationV_DX11.exe
Versión de la aplicación: 1.0.0.20
Marca de tiempo de la aplicación: 4ca37045
Nombre del módulo con errores: ntdll.dll
Versión del módulo con errores: 6.1.7600.16559
Marca de tiempo del módulo con errores: 4ba9b21e
Código de excepción: c0000005
Desplazamiento de excepción: 00046bf0
Versión del sistema operativo: 6.1.7600.2.0.0.256.1
Id. de configuración regional: 3082
Información adicional 1: 0a9e
Información adicional 2: 0a9e372d3b4ad19135b953a78882e789
Información adicional 3: 0a9e
Información adicional 4: 0a9e372d3b4ad19135b953a78882e789


I hope you can give me a hand.. thanks in advance!

 

[The_J]

Does the game crash reproducible at this turn?
Do you have a savegame before this turn?

Because this could now really be important, there are crashes on other systems with the same crash ID, and no idea where it comes from. If your savegame also crashes on other systems, the devs might be able to find the cause with the save.

 

[aguscuervo]

Here's a savegame 1 or 2 turns before.

I'm playing with the following mods, don't know if might affect anything:
.Balance mods from Thalassicus
.Economy Mod
.True Start Location Earth Maps (TSL)

Thanks for caring!

 

[kushet]

Here is are the details for the crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.20
Application Timestamp: 4ca37045
Fault Module Name: ntdll.dll

I'm running Windows 7 64 bit, with two 8800 GTSs in an SLI setup and 8gb of ram. All drivers are up to date. I am running all settings at medium with 2xAA and in windowed mode on DX 10/11. Crashing seems to occur at random; I've had it happen as soon as 20 turns, but sometimes after hundreds.

Running the game in DX 9 with all other settings the same produces the same results.

Any thoughts as to a possible solution would be greatly appreciated

Thanks!

 

[kushet]

Today has just not been going my way. In the game I started today, I was able to go about 300ish turns before the first crash. After reloading from an auto save, I went about 50 more before another crash. Now, every 5-15 turns I'm getting a crash. I switched auto save to every 5 turns with 10 slots reserved due to this, but who knows, maybe it's part of the problem?

I also wanted to make note since I left it out in my first post that I have a 2.4 quad core.

 

[Eddogegr3]

Exact same thing happened to me and I ahve a "beefy" system. I got this on the HUGE TSL Earth map. MAde it to 1968 then kept reloading, now cant even load into it.

 

[kushet]

Well, while still getting the crash that I mentioned before, a new one has popped up a few times wherein I've been notified that the nvidia driver momentarily failed and then recovered.

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.20
Application Timestamp: 4ca37045
Fault Module Name: MSVCR90.dll

 

[sever24]

I am getting both of these messages all the time really driving me crazy as I haven't been able to get a game into turn 300 before I get them.

 

[kushet]

I wish mine were at least more predictable. Last night I had a game go 500 turns, not one crash. Then this morning, 3 different crashes between 5-70 turns a piece.

I've now turned my auto save slots to 10 and have it save on every single turn since I never know when it's going to drop :/

 

[SirDeity]

I appear to have a similar issue. It only crashed when I try to host a multiplayer game, though. My computer is above average running windows 7 64-bit as well. Basically when I try to host a game I just get stuck at the loading screen and my game freezes, noting a crash error as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.20
Application Timestamp: 4ca37045
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 0002de24
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Anyone know what is causing the problem or have any potential solutions?

 

[aguscuervo]

I'm having the same problems, among others...

Between this and the lovely Steam I don't know why I bought the game

 

[Hurk]

i get this crash as well... usually very early in the game or when i use strategic view.

if i use dx9, then the game will not live past turn 600 or so, it crashes constantly.

if i use dx10/11 then the game will play fine if it doesnt crash within the first 10 turns or so, as long as i dont use strategic view.

 

[Horem]

Do you all check your log files after a crash? Mainly Lua and Database?

I get this crash randomly and usualy on the first or 2nd turn. Lua logs always report the samething when my crash happens:-

Spoiler :

15802.651] Initializing Lua 5.1.4
[15881.712] InstalledPanel: Refreshing Mods
[15881.712] InstalledPanel: nil
[15881.744] InstalledPanel: Refreshing Mods
[15881.744] InstalledPanel: nil
[15881.806] InstalledPanel: Refreshing Mods
[15881.806] InstalledPanel: nil
[15911.197] SelectCivilization: select civ
[15913.131] WorldBuilderMapLoader: -------------------------------
[15913.131] WorldBuilderMapLoader: Map Generation - Adding Goodies
[15913.193] WorldBuilderMapLoader: -------------------------------
[15959.635] CivilopediaScreen: SetSelectedCategory(12)
[15959.635] CivilopediaScreen: CivilopediaCategory[CategoryTerrain].DisplayList
[15959.791] CivilopediaScreen: SetSelectedCategory(1)
[15959.791] CivilopediaScreen: CivilopediaCategory[CategoryHomePage].DisplayList
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ConfirmImprovementRebuildPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\CityPlotManagementPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ConfirmCommandPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\MinorCivEnterTerritoryPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\LiberateMinorPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ReturnCivilianPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\AnnexCityPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\DeclareWarMovePopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\BarbarianRansomPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ConfirmGiftPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ConfirmCityTaskPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\PuppetCityPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\GreatPersonPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\DeclareWarRangeStrikePopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\ConfirmPolicyBranchPopup.lua
[15963.317] GenericPopup: Loaded Popup - Assets\UI\InGame\PopupsGeneric\MinorCivGoldPopup.lua
[15965.719] Runtime Error: [string "Assets/UI/InGame/Popups/VictoryProgress.lua"]:965: stack overflow
[15965.719] Runtime Error: Error loading Assets/UI/InGame/Popups/VictoryProgress.lua.

 

[Platin]

Game crashes pretty often since the latest patch. Most times when starting a new game, or loading a game. But occasionally also just when playing normally after some time.

Example error message in the spoiler tag.

Spoiler :

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: CivilizationV_DX11.exe
Anwendungsversion: 1.0.0.62
Anwendungszeitstempel: 4cc0813c
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.0.6002.18005
Fehlermodulzeitstempel: 49e03824
Ausnahmecode: c0000005
Ausnahmeoffset: 0001e562
Betriebsystemversion: 6.0.6002.2.2.0.768.3
Gebietsschema-ID: 1031
Zusatzinformation 1: fd00
Zusatzinformation 2: ea6f5fe8924aaa756324d57f87834160
Zusatzinformation 3: fd00
Zusatzinformation 4: ea6f5fe8924aaa756324d57f87834160

If its of any help, running vista64, 8gb ram, core2duo 3ghz, gts250

 

[Petek]

2K Games recommends that you verify the integrity of your game cache through Steam if you have problems after installing a patch. Let me know if you need help with how to do so.

 

[The_J]

I felt free to merge the threads.

I'm really curious if the integrity check will help, because there are 1 or 2 other threads around with similar problems.

 

[Platin]

The check said it replaced 1 file. I'll report back after i have played some hours.

edit: Nevermind, that did not help, as the first game i started crashed right away.

 

[Platin]

Well it seems that no matter how often i run the integrity verification check, it always says: "1 files failed to validate and will be reacquired."
However, as far as i can tell there are no data actually being downloaded to replace that file, nor do i see any options to start such a download.

Anyone got experience with that?

 

[Mark Havel]

I've tried it a few times, and I can say it didn't do much to fix the problem, which is slightly different than yours, but is the same once I give DirectX 11 a try. I don't know if Steam is the culprit, I would tend to say no due to the fact that so far, Civilization V is the only game causing such trouble.

 

[fanks]

I'm having this problem as well. It just happens out of the blue when i'm in the middle of the game. This is getting annoying and consuming alot of my time to replay again.

Verifying the integrity of the cache is no help at all.
Does anyone have another solution to this?

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.62
Application Timestamp: 4cc59ecb
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16559
Fault Module Timestamp: 4ba9b29c
Exception Code: c0000005
Exception Offset: 00022262
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 10249
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789