Demo+Full game Startup Crash: Problem Event Name: APPCRASH

treyarchj · Sep 21, 2010

I just downloaded the demo and I'm trying to launch the dx9 version. All I get is an error message saying CiV stop working. The details say this:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 002f4ad7
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 4331
Additional Information 2: 86be8120e1316bf2dafeefe1b9604213
Additional Information 3: f580
Additional Information 4: 7a1f5703e776833c50dbc335d2bcfd84

I have an AMD 64 x2 5000+, 3 gb ram, and a 7600gt. I'm confused why I cant launch the game. Any ideas?

th3inf3ct10n · Sep 21, 2010

Tried to load both DirectX versions of the Demo multiple times. Black square appears on screen for 3 seconds, then the error occurs for DX9. Error occurs immediately for the DX10/11 version. :confused:

SYSTEM INFO
Operating System: Windows 7 Ultimate 32-bit
Processor: 2x Intel Pentium 4 3.40GHz
Memory: 1024MB
Graphics: Radeon X800 XT
Audio: SB Audigy 2 ZS [SB0353]

DX9 ERROR REPORT

Spoiler :

DX10/11 ERROR REPORT

Spoiler :

Anyone else experiencing this? Any info would be helpful. Thanks

*Edit-Realized I'm below minimum requirements on RAM. Duh. Hope this can still be of help to someone though.

Biffa001 · Sep 21, 2010

I get almost the same error and Ii am above the min spec (and "can you run" it says no problem):

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV.exe
Application Version: 1.0.0.7
Application Timestamp: 4c93b50f
Fault Module Name: CivilizationV.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c93b50f
Exception Code: c0000005
Exception Offset: 003fe31d
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Pleases help us :-(

ori · Sep 21, 2010

could you post your dxdiag results file?
for what its worth its a memory access violation which can have as many reasons as there are stars - but: is this running with admin rights?

The_J · Sep 21, 2010

Moderator Action: Threads merged, thread title edited.

Biffa001 · Sep 21, 2010

ori said:
could you post your dxdiag results file?
for what its worth its a memory access violation which can have as many reasons as there are stars - but: is this running with admin rights?

Do you mean this? see attached

edit - and yes ran as admin. thanks.

The_J · Sep 21, 2010

Please update your windows Vista installation to Service Pack 2 before we proceed.

Jean Elcard · Sep 21, 2010

Same error here. (dx9 and dx10)

My specs are above the minimum. "Can Your Run It" says so too.

OS: Windows 7 32 bit
Graphics: 256MB GeForce 8600 GT (DirectX 10 card)
CPU: AMD Athlon 64 X2 4800+
RAM: 4.0GB DDR2

I did check the logs after the crashes and the database log always says this:

Code:

[17479.875] constraint failed
[17479.875] While executing - 'INSERT INTO ArtDefine_StrategicView(StrategicViewType, TileType, Asset) VALUES(?,?,?)'
[17480.453] Failed to Save database.

Let's hope for the best and this is an easy to fix bug in the civ code.

EDIT: And here comes the dxdiag file.

Jean Elcard · Sep 21, 2010

I think I found the problem after reading some stuff about improper internationalization of Civ5. My windows user name contains the letter é. After switching to another windows account of mine with only standard letters in it (on the same computer), Civ 5 is now running for me.

EDIT: And "no", it won't be enough to change your user name in your system settings. The user name will stay the old one in your file system, even though windows displays it now without any special letters everywhere else.

Biffa001 · Sep 21, 2010

My windows account name is Steve - no funny letters in that :-(

Glad yours is working though

ori · Sep 22, 2010

did you update vista yet?

Biffa001 · Sep 22, 2010

Going to this morning.

DMaven82 · Sep 22, 2010

Hi all,

I'm having the same issue as described above. When I run on dx 10/11 it crashes immediately, when I run on dx 9, I'm able to watch the opening movie in it's entirety and it crashes right after the title screen fades to black.

I'm using a Macbook Pro running Windows 7 on Parallels, here are my machine's specs:

Model Name: MacBook Pro
Model Identifier: MacBookPro5,3
Processor Name: Intel Core 2 Duo
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz

Regarding graphics cards, apparently this machine has two...?
Nvidia GeForce 9400M & Nvidia GeForce 9600M GT

I know the 9400M isn't up to snuff, but I believe the 9600 is. I'm not very up on hardware so I'm not sure if the machine automatically picks the best card to use or if you have to manually switch back and forth. Could the problem be the graphics card(s) or could it be something else?

Thanks!

Biffa001 · Sep 22, 2010

Biffa001 said:
Going to this morning.

It ran on Win7 for me....so i troed again in Vista Sp1 no joy..until I used windowed mode then it runs ok

Still no joy on my laptop with Win XP SP3 tho - this is my goal as laptop play is more of a need than 40" TV play for me

jimkirk · Sep 22, 2010

Information 9/22/2010 5:47:11 PM Windows Error Reporting 1001 None

Log Name: Application
Source: Windows Error Reporting
Date: 9/22/2010 5:47:11 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: jacobkatz-PC
Description:
Fault bucket 2038788754, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: CivilizationV.exe
P2: 1.0.0.7
P3: 4c92b5f3
P4: ntdll.dll
P5: 6.1.7600.16559
P6: 4ba9b21e
P7: c0000005
P8: 000520cb
P9:
P10:

Attached files:
C:\Users\jacob katz\AppData\Local\Temp\WERA42C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\jacob katz\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_CivilizationV.ex_6758c95bd4b04eab96e946bcf5b71934ae26a6a_1440c65c

Analysis symbol:
Rechecking for solution: 0
Report Id: edda6ce0-c692-11df-ba83-001a9244db82
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:47:11.000000000Z" />
<EventRecordID>266485</EventRecordID>
<Channel>Application</Channel>
<Computer>jacobkatz-PC</Computer>
<Security />
</System>
<EventData>
<Data>2038788754</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>CivilizationV.exe</Data>
<Data>1.0.0.7</Data>
<Data>4c92b5f3</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b21e</Data>
<Data>c0000005</Data>
<Data>000520cb</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\jacob katz\AppData\Local\Temp\WERA42C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\jacob katz\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_CivilizationV.ex_6758c95bd4b04eab96e946bcf5b71934ae26a6a_1440c65c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>edda6ce0-c692-11df-ba83-001a9244db82</Data>
<Data>0</Data>
</EventData>
</Event>

jimkirk · Sep 22, 2010

maybe this is better its a .evtx file and i cant upload it

Log Name: Application
Source: Application Error
Date: 9/22/2010 5:47:01 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: jacobkatz-PC
Description:
Faulting application name: CivilizationV.exe, version: 1.0.0.7, time stamp: 0x4c92b5f3
Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b21e
Exception code: 0xc0000005
Fault offset: 0x000520cb
Faulting process id: 0x460
Faulting application start time: 0x01cb5a9406aa97b0
Faulting application path: c:\program files\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: edda6ce0-c692-11df-ba83-001a9244db82
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:47:01.000000000Z" />
<EventRecordID>266483</EventRecordID>
<Channel>Application</Channel>
<Computer>jacobkatz-PC</Computer>
<Security />
</System>
<EventData>
<Data>CivilizationV.exe</Data>
<Data>1.0.0.7</Data>
<Data>4c92b5f3</Data>
<Data>ntdll.dll</Data>
<Data>6.1.7600.16559</Data>
<Data>4ba9b21e</Data>
<Data>c0000005</Data>
<Data>000520cb</Data>
<Data>460</Data>
<Data>01cb5a9406aa97b0</Data>
<Data>c:\program files\steam\steamapps\common\sid meier's civilization v\CivilizationV.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>edda6ce0-c692-11df-ba83-001a9244db82</Data>
</EventDat
</Event>

The_J · Sep 22, 2010

Moderator Action: Threads merged.

Looks definitelty the same like in the opening post.

Atlas · Sep 22, 2010

Running Vista, comp specs r well beyond game minimum and I am pretty sure i updated every possible thing... still no joy. I get the below error after I choose either DirectX9 or the 10/11

-Atlas

Problem signature:
Problem Event Name: APPCRASH
Application Name: CivilizationV_DX11.exe
Application Version: 1.0.0.7
Application Timestamp: 4c92b5dd
Fault Module Name: CivilizationV_DX11.exe
Fault Module Version: 1.0.0.7
Fault Module Timestamp: 4c92b5dd
Exception Code: c0000005
Exception Offset: 00406d4d
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

The_J · Sep 22, 2010

Moderator Action: Threads merged.

...and back to bug reports...

Atlas · Sep 23, 2010

Reccommend changing the name of this thread, since this is happening to me with the game, NOT the demo

Demo+Full game Startup Crash: Problem Event Name: APPCRASH

Chieftain

Chieftain

Chieftain

Repair Guy

Say No 2 Net Validations

Chieftain

Attachments

Say No 2 Net Validations

The Flavournator

Attachments

The Flavournator

Chieftain

Repair Guy

Chieftain

Chieftain

Chieftain

Prince

Prince

Say No 2 Net Validations

Titanus

Say No 2 Net Validations

Titanus

Similar threads