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Firaxis Crash Reporter

Discussion in 'Civ6 - Technical Support' started by Carl5872, Oct 10, 2017.

  1. Carl5872

    Carl5872 Prince

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    Every time I try to start Civ 6, "Firaxis Crash Reporter" error comes up and the game won't start. I submit the report each time, but nothing happens. Anyone know how to fix this?

    upload_2017-10-10_21-33-3.png
     
  2. Carl5872

    Carl5872 Prince

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    Really, no one can help with this?
     
  3. Browd

    Browd Dilettante Administrator

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    Have you tried validating your game files through Steam?
     
  4. Carl5872

    Carl5872 Prince

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    *Giving it a try now, thanks!
     
  5. Carl5872

    Carl5872 Prince

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    I tried it out and it said the files were successfully validated, but the crash message still came up. Anyone have any other ideas?
     
  6. Browd

    Browd Dilettante Administrator

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    Can you post your DxDiag (Start --> Run --> dxdiag --> Save All Information)?
     
  7. Carl5872

    Carl5872 Prince

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    Here is my DxDiag file

    Thanks for taking a look
     

    Attached Files:

  8. Browd

    Browd Dilettante Administrator

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    I see you have an NVIDIA 960M card. The game should load with that card, but some users (including yours truly) have had problems with GeForce Experience. Try uninstalling the GeForce Experience from your system (you don't really need it anyway).
     
  9. Carl5872

    Carl5872 Prince

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    So stupid question, but how do you uninstall it? I tried searching for it here but didn't see it.

    upload_2017-10-15_11-38-9.png
     
  10. Browd

    Browd Dilettante Administrator

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    You should have a bunch of programs installed that start with "NVIDIA", such as NVIDIA 3D Vision Driver 384.86, NVIDIA Graphics Driver 384.86, NVIDIA HD Audio Driver 1.3.34.27, etc. I uninstalled GeForce Experience a while back, but I think it should be amidst the other NVIDIA items.
     
  11. Carl5872

    Carl5872 Prince

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    You are right, it was under N for Nvidia Geforce experience. I removed it and now the game runs fine!

    I wish more people who actually worked for companies in general were as outgoing and helpful as you (as just a non-paid fan of the product) are.

    Thanks for the help Browd!
     
  12. Browd

    Browd Dilettante Administrator

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    Happy to help. Enjoy the game!
     

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