Game freezes during multiplayer

[Tsumugi]

Hello everyone

I've been having the problem that my game keeps freezing while I'm playing multiplayer matches.

It happens at completely random times, as far as I can tell there's no pattern to it. It can happen after ~30-60 minutes or sometimes after 3 or more hours. In rare cases, I can actually play some games to the end.

It occurs while loading the next turn (never during a turn): it just stops loading and everything freezes up (it's not endless loading like others have experienced). Then I have to either force quit Civ5 or shut down my computer.

In singleplayer, the game works fine, I didn't have freezes or crashes there so far. Usually, I'm the host of the multiplayer games and I play over internet with strangers. I'm using no mods. Playing the DirectX 10&11 version.The last 5 games I had during the last 3 days all crashed.

Things I have tried:
- Verify integrity of files
- Reinstall of Civ5
- Reinstall of graphic card driver

My system:
- Windows 10 Home (updated from Windows 8)
- 2x GTX 770
- i7 4770K
- 16 GB RAM

I'd really like to play more multiplayer games, but this problem makes it unplayable.
It would be very thankful if someone could help me.

 

[Tsumugi]

After some testing, I'm now convinced that the problem only occurs during multiplayer games.
The past two days, I was able to play in singleplayer for hours without any problems.

Today, I tried a multiplayer game hoping it won't happen but in turn 69 it froze. I decided not to quit Civ5, but rather see what happens and while it was frozen, it crashed to the desktop with a "Civ5 has stopped working" error message. I also realized that the music doesn't freeze, it keeps playing.

It also created a .mdmp file for the crash.