So, Civ6 has kind of been a mess on consoles recently and the Firaxis social media team has been telling people to send in crash reports so they can fix the constant crashing on consoles. I sent some bug reports earlier during NFP but the experience was so frustrating I basically vowed never to do it again. The most recent update saw a noticeable improvement in stability on the PS4, for me anyway, so I decided to send in a crash report since Firaxis seemed to working on the problem. Eventually I got this reply... A little confused I replied with this... Not the nicest but I've been frustrated with the game recently and this made it seem like Firaxis was dodging the problem, not working to actually fix it. I got this in reply... This exchange has left me with some questions, in order from most mundane to to most existential. 1) I assume the last sentence in the first paragraph of the last email means that unless there is video then the crash reports are too much trouble for 2K/Firaxis to deal with? Seems like the opposite message that the social media team is putting out. 2) What are people saying to the customer service reps and why are people so awful? 3) Do 2K/Firaxis not know how the PlayStation, and presumably other consoles, work? The Switch is the same with video, after the fact and not on the home screen. Surely they should know this if they are releasing console games, especially 2K. Why hasn't this been communicated to the CS reps? 4) Do 2K/Firaxis expect me to jury rig something together to presumably record and the edit hours of gameplay on my cellphone or do they expect me to try and play the game one handed while recording with the other? 5) At what point is this turning into an absurd hostage situation where 2K/Firaxis are demanding bizarre unpaid labor in return for fixing a game I already paid a bunch of money for? Any help with answering any of these questions would be greatly appreciated.