aronnax
Let your spirit be free
I'm not so sure. From what I've read, the chaos of the '90s cracked the carefully cultivated façade of the Kim regime pretty irreparably. Defections sky-rocketed- more so than we often realise, in fact, because most of them didn't defect to South Korea, but ended up hiding out among the Korean population of China- and most of those who escaped report not only an obvious scepticism towards the regime on their part, but that the tremendous fallibility of the regime is by now an open secret. It's not quite at the point of the Glasnost-era USSR, but it's a long way from what it was fifty years ago.
It's a mix of both I suppose. Pyongyang is and always has been the show case city of North Korea. They get the best of everything and first priority in terms of food, shelter and resources. Only the incredibly loyal get the right to stay there. Those Pyongyang documentary seems to show that the average Pyongyang family, although completely brainwashed, are to some extent genuinely happy and grateful for Kimmy's regime protecting them from America. Pyongyang and the probably few other cities where those tourist go are still deeply entrenched. The other areas, the rural and the forsaken cities are probably, as you described, sceptical towards the regime and so on.