[R&F] [March 2018 update] Game crashes on launch

[biblionaut]

Hi,

Since the new update my game crashes every time i try to start it. it doesnt even get to the logos. I click on the icon, the screen turns black and i get the message box which tells me that the game has crashed and if i want to send a bug report. i tried reinstalling the game already but it still crashes. this happens no matter what launch option i use (DX 11 or DX 12) before the update the DX11 version worked just fine.

Is this a known bug with a fix? if so, please let me know.

 

[FBJimmy]

I'm having the exact same problem, came back off holiday and my game install is now essentially bricked - it worked fine before I left.

 

[biblionaut]

I found a solution: Its the nvidia gaming experience app which crashes the game by trying to optimize it (yay, nvidia). so uninstalled the app and did a clean install of the graphics driver (just for good mesure) and it works flawless again. hope that helps.

 

[FBJimmy]

I located a Startup.log for the game that contains:

[2018-03-11 12:05:24] Civ6App::InitialInit start.
[2018-03-11 12:05:24] Running SetupErrorHandling() ...
[2018-03-11 12:05:24] Running DoGraphicsDeviceSelection() ...
[2018-03-11 12:05:24] Selected graphics device is: NVIDIA GeForce GTX 970. Device ID: 5058. Index: 0
[2018-03-11 12:05:24] Running RegisterEvents() ...
[2018-03-11 12:05:24] Running SetupNetworkLobbyService() ...
[2018-03-11 12:05:24] SetupNetworkLobbyService()
[2018-03-11 12:05:24] Running SetupMemoryTracker() ...
[2018-03-11 12:05:24] Running SetupFileSystem() ...
[2018-03-11 12:05:25] Running SetupLogging() ...
[2018-03-11 12:05:25] Running SetupDedicatedServer() ...
[2018-03-11 12:05:25] Running SetupNetwork() ...
[2018-03-11 12:05:25] Running SetupDatabase() ...
[2018-03-11 12:05:29] Running SetupLocalization() ...
[2018-03-11 12:05:29] Running SetupOwnership() ...
[2018-03-11 12:05:29] Running GameCore::InitializeApplicationSupport() ...
[2018-03-11 12:05:29] Civ6App::InitialInit end.
[2018-03-11 12:05:29] Civ6App::GUIInit start.
[2018-03-11 12:05:29] Running SetupGraphics() ...

Would be interested to know if a working install gets beyond this point...

C:\Users\<user>\Documents\My Games\Sid Meier's Civilization VI\Logs\Startup.log

 

[FBJimmy]

Thanks biblionaut, uninstalling the NVidia Gaming Experience app solved it straight away

I guess the log file was pointing towards something graphics related, but I would never have suspected that cursed app.

Thanks again

 

[Laurana Kanan]

I found a solution: Its the nvidia gaming experience app which crashes the game by trying to optimize it (yay, nvidia). so uninstalled the app and did a clean install of the graphics driver (just for good mesure) and it works flawless again. hope that helps.

Do you mean the NVIDIA GeForce Experience? If so, it's odd that it would cause a crash as I've used it with Civ VI for a year and half to optimize my own installation without any issues.

 

[FBJimmy]

I've used the NVIDIA GeForce Experience with Civ VI pretty much since launch with no issues either, but removing it definitely fixed what was a very repeatable problem. Only started happening with the March 8th update, so must be related to that.

 

[blackbutterfly]

Is this related to (or the same crash as Firaxis reported a further update on 9th Mar)? →
https://twitter.com/CivGame/status/972045924880011264