Unhandled Exception Code: EXCEPTION_ACCESS_VIOLATION

[robincox]

Civ crashes every time I try to start a new game. This is the error that my log shows. Anyone that knows what is wrong here?


Unhandled Exception
Code: EXCEPTION_ACCESS_VIOLATION
Error reading address 0x18

Call Stack
-----------------------------------------------------
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0
??? ! ??? ???, line 0

 

[Laurana Kanan]

Are you running mods?

 

[robincox]

Are you running mods?

Nope, I have disabled all mods, even Firaxis own mods. I then also deleted all in "Steam\SteamApps\workshop\content". Then I unsubscribed to all mods from inside civ "Additional Content". still the same error.

 

[BlackChimaera]

Hi - I have the same issue. Still not resolved since June. Civ6 is basically completely unplayable for me now

My thread on the same challenge: https://forums.civfanatics.com/threads/civ6-crash-exception-access-violation.659336/

 

[Janskey]

A few things to try besides reinstalling the game:
Use DX11 mode.
Uninstall and then reinstall the latest VC++ redistributables: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
Do the same with .NET framework, latest versions: https://dotnet.microsoft.com/download/dotnet-framework
Unlikely option, but check for corrupt system files: press windows key + x and click Windows Powershell (Admin) - or run cmd.exe as admin. Then type DISM.exe /Online /Cleanup-image /Restorehealth and press enter. After it's finished, type sfc /scannow and press enter.