uninstall problem

[stringer3333]

Error Code: -5004 : 0x80041f42
Error Information:
*C:\Program Files\Common Files\InstallShield\Professional\RunTime\12\00\Intel32\iKernel.dll
>inc\CoCreate.cpp (44)
>SetupDLL\SetupDLL.cpp (1390)
PAPP:Sid Meier's Civilization 4
PVENDOR:Firaxis Games (##IDS_PRODUCT_URL##)
PGUID:CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8
$11.0.0.28844
@Windows Service Pack 1 (6001) IE 7.0.6001.18000

 

[ori]

welcome to cfc
are you trying to reinstall later or do you want to remove the game?

 

[stringer3333]

I was trying to remove then reinstall as I was having issues after I downloaded the latest patch. I was finally able to get thru to tech support and they walked me thru the fix. Thanks for responding!