That´s all that needs to be said. I think i failed to quote ywhtpqtfo comment now but you make such a better atmosphere to handle people with diplomacy, understanding and patience then to slam the rule book into someone´s face. I am a philosopher and i could elaborate quite a lot on why this is but i don´t think it´s even necessary. You come a lot longer when you level with people and are being nice then with the contrary. But we all can think differently so i just say, IMO. In my opinion.