I originally posted this in a thread in the General Discussion forum about the 1 GB patch that occurred for the Deluxe edition, and someone tried to help me but it wasn't working, so I thought I try here to see if anyone has any more ideas as I am completely tapped out.
Basically the game crashes during the Sean Bean narration, almost like clockwork on "upright steps". Everything was perfect yesterday (and every day since Friday midnight), not a single crash or issue, now I can't do anything. (Was taking a bit of a break today so didn't try it all day till about 4 hours ago and have been struggling with this since.)
I have done the following to try to fix this (OS: Windows 7 Home):
At first I was told that Windows Defender was the culprit so I went and turned it off completely.
Tried to run then, still crashes in the same spot.
Rebooted, still crashes in the same spot.
Tried to verify Steam Game Cache, still crashes in the same spot.
Deleted game, re-installed fresh, still crashes in the same spot.
Tried creating a new game, still crashes in the same spot.
Then it was suggested that I should leave defender on and add an exemption for Steam and Civ6 so I added the following to Defender:
I've added the following folders as exemptions:
steam
steam\steamapps
steam\steamapps\common
steam\steamapps\common\Sid Meier's Civilization VI
steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam
I've also added the following files as exemptions:
steam\steam.exe
steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe
So then I try that, and it still wasn't working.
Then I made sure that the firewall wasn't blocking it for any reason, still crashes.
Then I disable my network and tried it so see if the opposite was the problem, still crashes.
Then I disable my firewall just in case it was still blocking somehow, still crashes.
Then I read that Real Time Monitoring in Defender is the problem, so I turn that off, and it still crashes.
I tried making both Steam and Civ6 run as Admin, still crashing.
I've basically everything in this list more than once (except for the delete and reinstall) and not a single change.
I do not have Microsoft Security Essentials, so that is not the issue either.
Now I am completely stuck and can't see a solution at this point for a game I was really enjoying (I had already beat the game once, and was 140 turns into a 2nd game when this occurred).
Any assistance will be greatly appreciated.
(P.S. Thanks to gstommylee for attempting to help in the original thread)
TLDR: Game crashes and nothing I've read anywhere about the fixes for other people is working for me.
Basically the game crashes during the Sean Bean narration, almost like clockwork on "upright steps". Everything was perfect yesterday (and every day since Friday midnight), not a single crash or issue, now I can't do anything. (Was taking a bit of a break today so didn't try it all day till about 4 hours ago and have been struggling with this since.)
I have done the following to try to fix this (OS: Windows 7 Home):
At first I was told that Windows Defender was the culprit so I went and turned it off completely.
Tried to run then, still crashes in the same spot.
Rebooted, still crashes in the same spot.
Tried to verify Steam Game Cache, still crashes in the same spot.
Deleted game, re-installed fresh, still crashes in the same spot.
Tried creating a new game, still crashes in the same spot.
Then it was suggested that I should leave defender on and add an exemption for Steam and Civ6 so I added the following to Defender:
I've added the following folders as exemptions:
steam
steam\steamapps
steam\steamapps\common
steam\steamapps\common\Sid Meier's Civilization VI
steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam
I've also added the following files as exemptions:
steam\steam.exe
steam\steamapps\common\Sid Meier's Civilization VI\Base\Binaries\Win64Steam\CivilizationVI.exe
So then I try that, and it still wasn't working.
Then I made sure that the firewall wasn't blocking it for any reason, still crashes.
Then I disable my network and tried it so see if the opposite was the problem, still crashes.
Then I disable my firewall just in case it was still blocking somehow, still crashes.
Then I read that Real Time Monitoring in Defender is the problem, so I turn that off, and it still crashes.
I tried making both Steam and Civ6 run as Admin, still crashing.
I've basically everything in this list more than once (except for the delete and reinstall) and not a single change.
I do not have Microsoft Security Essentials, so that is not the issue either.
Now I am completely stuck and can't see a solution at this point for a game I was really enjoying (I had already beat the game once, and was 140 turns into a 2nd game when this occurred).
Any assistance will be greatly appreciated.
(P.S. Thanks to gstommylee for attempting to help in the original thread)
TLDR: Game crashes and nothing I've read anywhere about the fixes for other people is working for me.