Dude, this is nothing compared to Black Isle's Fallout 2. That game was unplayable on most systems for a month, and had major game-killing fumbles all over the place. Talk about rushed to production. In the end, six months later, was a great game. But after the original Fallout was release with near perfection, Fallout 2 was a colossal dissappointment.
I don't know about you guys, but I never did get resolutions to some of my Civ III problems and it took me a while to fix the initial ones too.
But really... this is probably something they are already aware of but didn't have time to fix before shipping. They've probably been working with vendors since a month ago on various problems. Its a matter of triage- what problems can we address immediately before release, what problems can wait, what problems aren't worth spending time on. Remember, lots of people CAN play the game, and that's the only thing they were aiming for with the initial release.
Frustrating? Yes. Unethical? Probably not. Ensuring their software is top quality on initial release? Nope.