Support Section on Official Civ4 Site & Patch Download

Thunderfall · Oct 27, 2005, 11:29 PM

Patch v1.09 is released. It includes fixes for lots of issues including the Radeon graphics card problem. You can download it from
http://www.civfanatics.com/civ4/patch/

Support Section on the Official Civ4 Site:

http://www.2kgames.com/civ4/support.htm

brbdc · Oct 28, 2005, 06:38 AM

Still having problems? Go here

http://www.2kgames.com/index.php?p=support
No Civ4 in the menu.

Email those guys. If there isnt a fix take the game back. Buy it when its finished.
usa@take2support.com

Hit them in the wallet or they dont listen.

http://forums.civfanatics.com/showthread.php?t=133116

http://forums.civfanatics.com/showthread.php?t=133847

http://forums.civfanatics.com/showthread.php?t=133109

All sound and lag issues and no recognition of the problem.

-brbdc

Ruffin · Oct 28, 2005, 11:59 AM

Okay, turned on the logging. I'm only getting errors in the resmgr log file:
RESMGR: Texture PlayerColor01.tga failed to load
RESMGR: Texture PlayerColor02.tga failed to load

Only run into one other civ in this game.
Been getting bad lags during play, increasing with each new civ I meet.
Search shows no files with this name. Could it actually be missing game files?

Celeval · Oct 29, 2005, 06:54 AM

Quote:

Originally Posted by Ruffin

Okay, turned on the logging. I'm only getting errors in the resmgr log file:
RESMGR: Texture PlayerColor01.tga failed to load
RESMGR: Texture PlayerColor02.tga failed to load

Only run into one other civ in this game.
Been getting bad lags during play, increasing with each new civ I meet.
Search shows no files with this name. Could it actually be missing game files?

Desktop runs the game fine, and doesn't have the files either. Could be part of the Art0.FPK file?

alamo · Oct 29, 2005, 08:38 AM

I can't get a response. We need a mirror.

ununcle · Oct 29, 2005, 09:46 AM

Wow that site loads even slower then their game does.

ununcle · Oct 29, 2005, 09:49 AM

They only address problems getting the game running from what I can see. I find no info on why the game moves at a snails pace on machines exceeding their suggested hardware requirments.

The Beastmaster · Oct 29, 2005, 10:09 AM

Does anyone else find it interesting that they list (in the .ini config file) a "dump memory leaks on exit" on and off option on the tech support web page, but that option doesn't exist in our .ini file?

Phorever Phalanx · Oct 29, 2005, 01:24 PM

I followed the ATI directions on the Civ 4 site.

After removing the ATI drivers as instructed, the installation of new drivers crashes!

Error boxes:
Severe
INF error
video driver not found

Severe
Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup.

So, now my system doesn't have a video driver. This goes way beyond just Civ 4 not working.

DeathInABottle · Oct 29, 2005, 11:21 PM

I'm running a Radeon 9200 Mobility graphics card on an Acer TravelMate 290 laptop, and I had just the same problem; I'm having zero luck finding a download for that stupid Mobility card either from ATI, whose Catalyst driver package refuses to install, or Acer. Anyway, you should be able to just use system restore to get back your old driver - go Start->Programs->Accessories->System Tools->System Restore. May as well stick with that until an honest to God patch comes out, 'cause the fixes suggested by Take 2 so far aren't working. I can't believe how much time I've wasted today trying to get this stupid game going.

Chibiabos · Oct 30, 2005, 09:48 AM

Anyone else having problems just loading the 2kgames site? It seems to be down this morning ... :/

Chronos_4 · Oct 30, 2005, 10:02 AM

Quote:

Originally Posted by Chibiabos

Anyone else having problems just loading the 2kgames site? It seems to be down this morning ... :/

It's probably because this is the first weekend after the release of the game. Everyone has waited to the weekend to buy the game and now they are all haveing the same problems we are. The site is probably overloaded. Come monday their techs will brobably all be working extended shifts to address some of the issues (I hope). I expect there will be a patch out by the end of Nov. If not at least I will have a French Tech Tree poster to thow darts at.

hoplite21 · Oct 30, 2005, 02:25 PM

Thought I'd post this in here as well for anyone else to try. let us know if it works for your graphics card.

try this thread

the fix with omega drivers worked for me and a couple of others

http://forums.civfanatics.com/showthread.php?t=135250

Good luck

Hoplite

IQof20 · Oct 31, 2005, 02:18 PM

Using a bit of trial and error on several identical boxes I've at least been able to give a quick "workaround" to the delays and stuttering video issues on my own machines. Boxes w/ 512 meg of RAM just wouldn't do the work when other items were also using up a chunk of RAM. Considering that the game runs on my boxes using ~480meg when I was running PerfMon on it, I believe >512 is essential at the moment.

Using a box that had stuttering video/audio I made one single change (after trying a variety of other things the day before). I doubled the RAM to 1 gig. Game plays fine for at least 50 turns w/o issue (haven't tried more to date).

So if you just *have* to play at the moment, then you could use it as an excuse to buy more RAM. Not a solution, but it worked for me.

Tested using Sony VIAO w/ 512 meg of RAM, 2 IBM Intellistations w/ 512 meg of RAM each and home-built ASUS w/ 1 gig of RAM. All machines exhibited the problem w/ 512 meg, all resolved when increased (except the VIAO which is maxed out at 512).

cory4457 · Oct 31, 2005, 03:49 PM

Sounds like a memory leak to me. Especially with all the lags happeneing late in the game after several hours of leakage. This makes it appear to be due to increased need for resources (which is also a factor) when in fact it is probably a leak. I am sure some of the rigs having issues are far more powerful than what is needed to run the game when all memory is de/re-allocated effectively.

This is actually probably good news as the fix is much easier (when found) than it would be to attempt to optimize the code from unplayable all the way to playable (big gap).

Thrasher0723 · Nov 02, 2005, 08:15 PM

I can not explain the absolute fury I am feeling right now. I have a ATI Radeon 9800 Pro, latest drivers, XP sp2, Net 1.1, Catalyst Installed, all the steps that they recommend on the civ 4 official site and still having major problems. I'm playing the game and something will happen 6 minutes into it that causes it to freeze up and shut off to a black screen...Not even to a windows desktop, forcing me to hit the shut down button on the tower just to get back! What the $^@#$! is wrong with this picture?!!? 3ghz Pentium 4 chip, loads of memory and space... an awesome card....and I have a breakdown in a game like I'm running Dos-5 and trying to play Civ 2! WHY DID I SPEND $60 ON AMAZON FOR 2-DAY SHIPPING AND PRE-SELL EDITION IF IT DOESN'T WORK RIGHT?! I'VE BEEN PLAYING THIS SERIES SINCE SID FIRST THOUGHT IT UP IN THE SHOWER!

The only game I still play is CIV and after waiting all this time for the 4th installment...it doesn't work?! COME ON!! I'm reposting this everywhere because I'm furious... WHAT DO I DO NOW?!?!?!?!

Cavethug · Nov 03, 2005, 04:34 PM

Cool, so we now know that they didn't check for compatability with ATI cards aside from not checking for compatability with nvidia Geforce or any other nvidia cards for that matter. Hmmm am I missing something? I really thought that nvidia was the most common card maker and ATI just slightly below that... I'm stuned, shocked, and awed that any game maker could make a game that well... doesn't work.

Support is simply pathetic. I swear to god if I hear that chic say "All of our representatives are busy, but your call is important pelase hole the line" I'm going to track her down and have some fun without useing vasoline.

My anger level is getting close to the 'you raped my kid, got my dog pregnant, shot me in the kneecap, ran away with my wife, burned down my house, stole my winning lottery ticket, and pissed on the grave of my parents while singing the 'you suck' song'

Customer support lol. 2k Games customer support is right up there with military intelligence, a complete oxy moron. 2k games are a joke, their help section hasn't been updated at all, neither has their site... and the fact that they aren't recognizing a porblem that a MASSIVE ammount of people are experiencing is ridiculous.

DaGgeR · Nov 04, 2005, 11:04 PM

Quote:

Originally Posted by Thrasher0723

...I'm playing the game and something will happen 6 minutes into it that causes it to freeze up and shut off to a black screen...Not even to a windows desktop, forcing me to hit the shut down button on the tower just to get back!...

I am having the same problem. It seems to be disabling the video card. I had to get a new video card to play the game (no TnL). The first card was a dud, and my machine could not see it. My monitor light would stay yellow instead of turning green indicating active video. The replacement works fine, except for the screen turning black while playing the game. I noticed the light turns yellow, just like a disabled video card, which makes me think the game is disabling the video drivers somehow.

I have also had the problem of the game suddenly minimizing, so that I have to re-open the window, and any pop-up that was open is closed.

There has been a bad pattern of buggy programs lately (Civ 3 and 4), but Firaxis does seem to do whatever it takes to fix the problems when they find out about them. It can be a real pain in the ass when there are these problems, but I for one am in this for the long haul. I have been enjoying Civ since the original game, and have found this one to be a great game (or at least when my screen isn't black).

SilentScream · Nov 05, 2005, 04:25 AM

This fix worked for me! Thank you!

bimmer · Nov 06, 2005, 06:37 PM

My game will load and then dump to the desktop.
I ran the logging file and everything was the same as the screen they show except the bottom. Mine showed
25235.969 DBG: begin menumanager
25391.969 DBG: engine:camera intialized
25496.188 DBG: syncrandseed is 25383011 maprandseed is 25383011

What does this mean??

Oct 27, 2005, 11:29 PM	#1
Thunderfall Administrator Join Date: Oct 2000 Location: NY, USA Posts: 11,730 Images: 1545	Support Section on Official Civ4 Site & Patch Download Patch v1.09 is released. It includes fixes for lots of issues including the Radeon graphics card problem. You can download it from http://www.civfanatics.com/civ4/patch/ Support Section on the Official Civ4 Site: http://www.2kgames.com/civ4/support.htm __________________ Thunderfall Weight: 1.0 Value: 161 Cast When used Shock Damage 1 to 25 points on Touch Last edited by Thunderfall; Dec 01, 2005 at 08:57 PM.

Oct 29, 2005, 01:24 PM	#9
Phorever Phalanx Chieftain Join Date: Aug 2001 Location: IL, USA Posts: 44	I followed the ATI directions on the Civ 4 site. After removing the ATI drivers as instructed, the installation of new drivers crashes! Error boxes: Severe INF error video driver not found Severe Setup was unable to complete the installation. Try to setup your display adapter with a standard VGA driver before running setup. So, now my system doesn't have a video driver. This goes way beyond just Civ 4 not working. __________________ PhoreverPhalanx "If you will not fight for right when you can easily win without bloodshed; if you will not fight when your victory is sure and not too costly; you may come to the moment when you will have to fight with all the odds against you and only a precarious chance of survival. There may even be a worse case. You may have to fight when there is no hope of victory, because it is better to perish than to live as slaves." Winston Churchill

Oct 30, 2005, 02:25 PM	#13
hoplite21 Chieftain Join Date: Oct 2002 Posts: 6	Possible solution for black terrain issues Thought I'd post this in here as well for anyone else to try. let us know if it works for your graphics card. try this thread the fix with omega drivers worked for me and a couple of others http://forums.civfanatics.com/showthread.php?t=135250 Good luck Hoplite

Oct 31, 2005, 02:18 PM	#14
IQof20 Chieftain Join Date: Oct 2005 Posts: 4	More RAM = reduced problems Using a bit of trial and error on several identical boxes I've at least been able to give a quick "workaround" to the delays and stuttering video issues on my own machines. Boxes w/ 512 meg of RAM just wouldn't do the work when other items were also using up a chunk of RAM. Considering that the game runs on my boxes using ~480meg when I was running PerfMon on it, I believe >512 is essential at the moment. Using a box that had stuttering video/audio I made one single change (after trying a variety of other things the day before). I doubled the RAM to 1 gig. Game plays fine for at least 50 turns w/o issue (haven't tried more to date). So if you just have to play at the moment, then you could use it as an excuse to buy more RAM. Not a solution, but it worked for me. Tested using Sony VIAO w/ 512 meg of RAM, 2 IBM Intellistations w/ 512 meg of RAM each and home-built ASUS w/ 1 gig of RAM. All machines exhibited the problem w/ 512 meg, all resolved when increased (except the VIAO which is maxed out at 512).

Oct 31, 2005, 03:49 PM	#15
cory4457 Chieftain Join Date: Oct 2005 Posts: 2	Memory Leak Sounds like a memory leak to me. Especially with all the lags happeneing late in the game after several hours of leakage. This makes it appear to be due to increased need for resources (which is also a factor) when in fact it is probably a leak. I am sure some of the rigs having issues are far more powerful than what is needed to run the game when all memory is de/re-allocated effectively. This is actually probably good news as the fix is much easier (when found) than it would be to attempt to optimize the code from unplayable all the way to playable (big gap).

Oct 28, 2005, 06:38 AM	#2
brbdc Chieftain Join Date: Oct 2005 Posts: 21	Still having problems? Go here http://www.2kgames.com/index.php?p=support No Civ4 in the menu. Email those guys. If there isnt a fix take the game back. Buy it when its finished. usa@take2support.com Hit them in the wallet or they dont listen. http://forums.civfanatics.com/showthread.php?t=133116 http://forums.civfanatics.com/showthread.php?t=133847 http://forums.civfanatics.com/showthread.php?t=133109 All sound and lag issues and no recognition of the problem. -brbdc

Oct 28, 2005, 11:59 AM	#3
Ruffin Warlord Join Date: Nov 2001 Location: Va., US Posts: 111	Okay, turned on the logging. I'm only getting errors in the resmgr log file: RESMGR: Texture PlayerColor01.tga failed to load RESMGR: Texture PlayerColor02.tga failed to load Only run into one other civ in this game. Been getting bad lags during play, increasing with each new civ I meet. Search shows no files with this name. Could it actually be missing game files?

Oct 29, 2005, 08:38 AM	#5
alamo bang! Join Date: Nov 2002 Location: Texas Posts: 1,569	I can't get a response. We need a mirror.

Oct 29, 2005, 09:46 AM	#6
ununcle Warlord Join Date: Oct 2005 Posts: 107	Wow that site loads even slower then their game does.

Oct 29, 2005, 09:49 AM	#7
ununcle Warlord Join Date: Oct 2005 Posts: 107	They only address problems getting the game running from what I can see. I find no info on why the game moves at a snails pace on machines exceeding their suggested hardware requirments.

Oct 29, 2005, 10:09 AM	#8
The Beastmaster Chieftain Join Date: Oct 2005 Posts: 36	Does anyone else find it interesting that they list (in the .ini config file) a "dump memory leaks on exit" on and off option on the tech support web page, but that option doesn't exist in our .ini file?

Oct 29, 2005, 11:21 PM	#10
DeathInABottle Chieftain Join Date: Oct 2005 Posts: 8	I'm running a Radeon 9200 Mobility graphics card on an Acer TravelMate 290 laptop, and I had just the same problem; I'm having zero luck finding a download for that stupid Mobility card either from ATI, whose Catalyst driver package refuses to install, or Acer. Anyway, you should be able to just use system restore to get back your old driver - go Start->Programs->Accessories->System Tools->System Restore. May as well stick with that until an honest to God patch comes out, 'cause the fixes suggested by Take 2 so far aren't working. I can't believe how much time I've wasted today trying to get this stupid game going.

Oct 30, 2005, 09:48 AM	#11
Chibiabos Prince Join Date: May 2005 Posts: 424	Anyone else having problems just loading the 2kgames site? It seems to be down this morning ... :/

Nov 02, 2005, 08:15 PM	#16
Thrasher0723 Chieftain Join Date: Mar 2005 Posts: 10	I can not explain the absolute fury I am feeling right now. I have a ATI Radeon 9800 Pro, latest drivers, XP sp2, Net 1.1, Catalyst Installed, all the steps that they recommend on the civ 4 official site and still having major problems. I'm playing the game and something will happen 6 minutes into it that causes it to freeze up and shut off to a black screen...Not even to a windows desktop, forcing me to hit the shut down button on the tower just to get back! What the $^@#$! is wrong with this picture?!!? 3ghz Pentium 4 chip, loads of memory and space... an awesome card....and I have a breakdown in a game like I'm running Dos-5 and trying to play Civ 2! WHY DID I SPEND $60 ON AMAZON FOR 2-DAY SHIPPING AND PRE-SELL EDITION IF IT DOESN'T WORK RIGHT?! I'VE BEEN PLAYING THIS SERIES SINCE SID FIRST THOUGHT IT UP IN THE SHOWER! The only game I still play is CIV and after waiting all this time for the 4th installment...it doesn't work?! COME ON!! I'm reposting this everywhere because I'm furious... WHAT DO I DO NOW?!?!?!?!

Nov 03, 2005, 04:34 PM	#17
Cavethug Chieftain Join Date: Nov 2005 Posts: 2	Cool, so we now know that they didn't check for compatability with ATI cards aside from not checking for compatability with nvidia Geforce or any other nvidia cards for that matter. Hmmm am I missing something? I really thought that nvidia was the most common card maker and ATI just slightly below that... I'm stuned, shocked, and awed that any game maker could make a game that well... doesn't work. Support is simply pathetic. I swear to god if I hear that chic say "All of our representatives are busy, but your call is important pelase hole the line" I'm going to track her down and have some fun without useing vasoline. My anger level is getting close to the 'you raped my kid, got my dog pregnant, shot me in the kneecap, ran away with my wife, burned down my house, stole my winning lottery ticket, and pissed on the grave of my parents while singing the 'you suck' song' Customer support lol. 2k Games customer support is right up there with military intelligence, a complete oxy moron. 2k games are a joke, their help section hasn't been updated at all, neither has their site... and the fact that they aren't recognizing a porblem that a MASSIVE ammount of people are experiencing is ridiculous.

Nov 05, 2005, 04:25 AM	#19
SilentScream Chieftain Join Date: Nov 2005 Posts: 3	This fix worked for me! Thank you!

Nov 06, 2005, 06:37 PM	#20
bimmer Chieftain Join Date: Jan 2004 Location: Mass.USA Posts: 5	My game will load and then dump to the desktop. I ran the logging file and everything was the same as the screen they show except the bottom. Mine showed 25235.969 DBG: begin menumanager 25391.969 DBG: engine:camera intialized 25496.188 DBG: syncrandseed is 25383011 maprandseed is 25383011 What does this mean??

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