Blue screen crash every 5-10 minutes...DXDIAG posted

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mason72

Chieftain
Joined
Dec 26, 2005
Messages
37
Maybe someone here can help...I just installed Civ IV and the 1.52 update. I have the latest version of my video card drivers and a very robust system. Basically, every 5-10 minutes I have Civ IV runing, it bluescreens...doesn't seem to be particular about what I'm doing...had it happen in menu when I was starting a new game, during saves, while idle....whenever.

MY specs:
AMD 64 3800+
2x XFX GeForce 6600 GT (SLI)
2GB RAM

Also...when I enable SLI on my system, I get a wavy green line across the middle of my screen. When I disable SLI, it looks fine...but I get the crashes regardless.

Any ideas?
 

Attachments

BTW, I also have the latest chipset drivers.
 
Page File: 778MB used, 3264MB available
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There's your problem, reboot your machine and make sure you have all background programs and non ms services shut down before playing.
 
Thanks I'll give that a try...would that make it bluescreen though? The memory is still only 20% loaded

Can you remind me how to turn off services?

Also...would that have anything to do with the green line when in SLI mode? I would think not.

Thanks!
 
It could, you must have another memory hog(s) running at the same time (civ 4 is enough of a hog on its own). Almost a gig used is a pretty good indication that you've got a bunch of stuff running taxing your resources.
 
No luck. I shut almost all of the services, down and had the same exact results....actually it was faster. Civ lasted about 3 minutes before blue screen.

This is really frustrating!
 
I just got it, and I patched it as soon as I started...so I guess I'll never know. :-(
 
I think you can still find the 1.09 patch around I am thinking of going back to it and Hark's patch
 
Yeah I noticed that too. I tried reinstalling, but it didn't fix the problem...the file was still missing. Also, I can find the file in both the .NET 2.0 and .NET 1.1 folders.
 
I'm running out of ideas! Have you tried running the game without the patch? At least we could figure out if it is the patch causing it. Did you get the patch through the ingame updater or an internet download? Also next time you get a blue screen write down all the crap on the screen and post it here. I know that's a pain, but it'll help pinpoint the screwup.
 
Yeah, thanks for all of your suggestions!

I found out that the system.dll problem was due to having .NET 2.0 installed...for some reason it made it appear missing. I uninstalled .NET 2.0 and that error was no longer there (see attached updated log).

I will try uninstalling and reinstalling the game and try running without the patch to see what happens.

Also I've found nothing to help the SLI problem (image shown in this thread: http://forums.civfanatics.com/showthread.php?t=150129)

I'll let you know how the reinstallation goes.
 

Attachments

Damn...I thought it was the patch. I reinstalled (unpatched), and was able to play for 20-30 minutes without a crash...WAY longer than I'd been able to previously. Anyhow, I went downstairs for a few minutes, came back and found the same IRQL_NOT_LESS_OR_EQUAL blue screen that I've become so accustomed to. :-(
 
I think I got it! Notice under "Dxdiag notes" in your updated dxdiag, you see this entry several times: "The file deltafw.sys is not digitally signed". This is the name of your sound driver and it hasn't been verified by Microsoft. The blue screen error noted above is specifically caused by bad drivers, check out this article: http://support.microsoft.com/kb/818501/en-us. You're gonna either get a newer driver that is digitally signed or roll back to an old driver.
 
Hmm...so that's for my sound card...an M-Audio Firewire 410. As far as I can recall, all of their drivers are *not* digitally signed. Is there a way I can disable that device without uninstalling the drivers?

There is a new driver which I am going to try installing...although I have a fairly recent driver.

I'm a musician and I need the sound card more than I need Civ IV, but I'm willing to workaround it if I can. :-)

Nice catch!
 
You could try going into dxdiag>click sound tab>move hardware acceleration all the way to the left to "no acceleration". This will use emulated sound and won't rely on that driver at all. Failing that you could disable the card while playing (obviously won't have any sound) but all the drivers remain. Also try the program here: http://sourceforge.net/projects/vdmsound Install then rightclick "Launch civ4" or whatever it says and click "run in vdm sound".
 
I give up.

I tried turning off sound hardware acceleration, tried that VDM program (which incidentally seemed to fix the green line problem I was reporting), and even uninstalled the sound card drivers...still crashed. I'm pretty sure it's not my sound drivers.

I guess I'll just keep an eye out for a new patch and hope that they fix whatever it is that's causing my crashes. Too bad I can't return the game, since it was a gift.
 
So what exactly does that VDM Sound program do? Because it fixed the green line I was seeing when SLI was enabled...I'm curious.

Also...something weird I noticed. I was able to play through the tutorial, which took about an hour with no crash. About 5-10 minutes after the tutorial window went away and I was free to continue playing, I got the crash again...so WHAT is different about the tutorial that might NOT crash my system? Is it Autosave? I noticed that it didn't autosave while I was in the tutorial.
 
Wow...so using the VDMS, I was just able to play for about an hour before crashing. Additionally, the crash error was different than before...normally it is a 0X0000000A stop, but this time it was a 0X000000D1 stop...and it cited usbehci.sys as the culprit driver. Anyone know what that driver is for (and how I might go about updating it)?
 
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