Greetings from GameFlood, Everyone!
With the new release of FfH2 version .25 we've been pinged pretty hard over the past few days; but I'm very happy to say we have only seen one or two individual issues come up. I still wanted to make sure though that everyone gets the absolute best experience possible with our site both now and in the future (and to make sure everyone gets their copy of FfH2 ASAP!), so I put together a little proactive post of troubleshooting tidbits and background info about GameFlood and about using our site.
GameFlood is unique in the modding community in that we have our very own content and installation manager that is not specific to any one game or one publisher's games. If you choose to install our download manager, then from that point on all of our managed content listings will be fully managed installations by the GameFlood application with the single click of a button. (Not everything is managed yet, but we're working on that! ) You are never required to install the application, however, and downloads will always work with *or* without the manager installed.
The first time you try to download anything from GameFlood.com, you are prompted to choose between managed downloads and regular HTTP downloads. If you choose to use the download manager, you're also prompted to install it, and you are able to go about downloading from our site from there. If you choose not to use our manager (), then you are still able to access all content in a downloadable form with no installations or anything required from us. The thing to remember is that we store your choice as a cookie so that we know your preference for your future visits. If at any time you change your mind about how to access the site, you can always go to http://www.gameflood.com/manager/ and simply click your new decision.
The problem we see the most when anyone has trouble downloading from the site is that they have saved their download preference as being managed by the GameFlood application, but the application installation is either corrupted or was never completed. Of course, we would prefer for you to just go to http://www.gameflood.com/manager/ and install the manager, but we understand that not everyone wants that. As much as I love to evangelize about the GameFlood application and how awesome it is D), if you still don't want to use it you only need to go to http://www.gameflood.com/manager/ and change your preference.
When that's not the problem, more troubleshooting is usually necessary. I am personally available to assist anyone via PM here on the CivFanatics forums, and we have our own support forums on the site that we can assist you from as well.
Special note to developers: if you ever have any questions about posting your content to the site, please let us know via any of the above methods!
Since the new FfH2 release, I've seen some reports of people getting an error that says "GFC must be upgraded to continue," or something similar. I've been testing things this morning and I have not been able to reproduce this error myself. If you have gotten this error, please send me a PM with the following file:
C:\Program Files\GameFlood\gameflood.log
...either copy-and-pasted or added as an attachment.
Thanks everyone, and if there's anything i can do to be of any assistance just let me know!
->Nathan
GameFlood Support
With the new release of FfH2 version .25 we've been pinged pretty hard over the past few days; but I'm very happy to say we have only seen one or two individual issues come up. I still wanted to make sure though that everyone gets the absolute best experience possible with our site both now and in the future (and to make sure everyone gets their copy of FfH2 ASAP!), so I put together a little proactive post of troubleshooting tidbits and background info about GameFlood and about using our site.
GameFlood is unique in the modding community in that we have our very own content and installation manager that is not specific to any one game or one publisher's games. If you choose to install our download manager, then from that point on all of our managed content listings will be fully managed installations by the GameFlood application with the single click of a button. (Not everything is managed yet, but we're working on that! ) You are never required to install the application, however, and downloads will always work with *or* without the manager installed.
The first time you try to download anything from GameFlood.com, you are prompted to choose between managed downloads and regular HTTP downloads. If you choose to use the download manager, you're also prompted to install it, and you are able to go about downloading from our site from there. If you choose not to use our manager (), then you are still able to access all content in a downloadable form with no installations or anything required from us. The thing to remember is that we store your choice as a cookie so that we know your preference for your future visits. If at any time you change your mind about how to access the site, you can always go to http://www.gameflood.com/manager/ and simply click your new decision.
The problem we see the most when anyone has trouble downloading from the site is that they have saved their download preference as being managed by the GameFlood application, but the application installation is either corrupted or was never completed. Of course, we would prefer for you to just go to http://www.gameflood.com/manager/ and install the manager, but we understand that not everyone wants that. As much as I love to evangelize about the GameFlood application and how awesome it is D), if you still don't want to use it you only need to go to http://www.gameflood.com/manager/ and change your preference.
When that's not the problem, more troubleshooting is usually necessary. I am personally available to assist anyone via PM here on the CivFanatics forums, and we have our own support forums on the site that we can assist you from as well.
Special note to developers: if you ever have any questions about posting your content to the site, please let us know via any of the above methods!
Since the new FfH2 release, I've seen some reports of people getting an error that says "GFC must be upgraded to continue," or something similar. I've been testing things this morning and I have not been able to reproduce this error myself. If you have gotten this error, please send me a PM with the following file:
C:\Program Files\GameFlood\gameflood.log
...either copy-and-pasted or added as an attachment.
Thanks everyone, and if there's anything i can do to be of any assistance just let me know!
->Nathan
GameFlood Support