Too bad, if so, that was really nice of them to come by and help back in November, but they're probably fighting a losing battle.
Okay, here's a problem that I reported a while back that I suspect I was possibly given an error message response form-letter in reply to. I had no problems actually playing the game (well, until the patch, that is, but I'm talking about before the patch here) other than a very occasional lock-up or corrupted save file. The only problem that I could duplicate consistently was with the editor. There are certain colors that cause the game to crash if they are assigned to a civilization. I have even isolated some of them. Three are the darker orange, the light sea-green, and the tannish straw/ivory color, all three of which are right next to one another about 3/4th of the way down the color selection menu on the edit civilizations screen. There are other colors too, but I've singled these out. If a civ is assigned one of these colors, the game crashes either at the beginning of your first turn or during the first AI turn. The advice I got from Inforgrames seemed to be more for if I had not been able to get the game to run at all, which isn't the case, it ran fine other than this. And it's not the result of two civs being assigned the same color, either, I made sure it wasn't. Anyone else experienced anything similar? Wierd, I know, but I have cofirmed this as the cause of the problem after quite a bit of troubleshooting.
Have you tried running in Win98/ME compatability mode, ebolav? That got mine running again after all hell broke loose upon installing Windows XP.
And I have an ATI Rage Pro card. While I was at ATI's site, looking for the lastest drives and finding that I already had them, I saw something about new drivers for ATI Radeons for operating under XP. Did you get those, Poulin?