To be fair it isn't much different from how other companies run these kind of things. Let us take Blizzard as an example, because they are fairly in between good and bad on this front.Who are the gamers you speak of? Most of the gamers around here feel there has been very little communication and certainly no real dialogue. I appreciate you and Greg are here to give us snippets of info, answer some questions, announce podcasts and put us in endless anticipation of an ever elusive FAQ, but it's hardly what I call real dialogue. It is much easier to interpret it as part of a marketing campaign, which to be clear is IMO ok because you are, after all, representatives of 2K whose priorities are, after gamers, selling the game.
If this is real dialogue and we are having a conversation, can you or Greg please tell us some simple things like what it is you have heard or read from the community that has been taken on board? What parts of the conversation have Firaxis and 2K been listening to?
Also, if this is a conversation, rather than everyone here asking all the questions do you have any questions to ask the community? Almost everyone here wants to help make the game successful but people don't have much to discuss other than whether we support or don't support steam.
They also release very little info of their games but the difference is that they have a good deal of beta testers that leak content even while the NDA is up. What the players gets to see in these leaks are a half-done game and they start going "meh" or "this sucks!", which is not really that constructive given the players have not had to the chance to see the complete scope of things.
What Blizzard do release themselves are often simply small bits and pieces to increase the hype around the game (not much different from from our good friends working on Civ5), or to announce they reworked something that seemed good on paper but did not really work in game.
That said Blizzard have one advantage 2k don't and that is they have an actual developer that sits and discuss with the players on the forum, about bits and pieces of info they gave out. And their CMs do at times also give out some additional information to perhaps clarify leaks. And from what I have seen Bioware is a tad more open on that than Blizzard.
That said, it do not mean to point fingers at Greg or Elizabeth - or you PoM - merely to clarify exactly on what spot 2k could do better as a company. Greg and Elizabeth is after all the 2k answer to dear Vaneras or another CM, they do not work on the game like say Ghostcrawler. Important is to know that Ghostcrawler is a volunteer though.
Aaanyway. They may benefit with a third guy or gal on the team from my humble PoV.
Edit; For the topic at hand - Why do you not let people make up their own minds about the game instead of trying to make them into sheep by not buying it?