Senethro
Overlord
You got a refund but what changed?
A company cannot receive the highest BBB rating without paying and if a business were to pay their score would be increased.
BBB assigns ratings by evaluating businesses in the following categories:
* BBB experience with the industry in which the business operates
* The business' length of time in operation
* Whether BBB has information that the business does not have required competency license
* Any known government actions against the business that are related to marketplace activities
* Any advertising issues found by BBB
* The number of complaints received by BBB from the business' customers
* The number of complaints received by BBB from the business' customers that are of a serious nature
* Whether the business has responded to complaints received by BBB
* Whether complaints have been resolved in a timely manner or the business has demonstrated it made a good faith effort to resolve them
* Business' overall complaint history with BBB
* Whether the business has failed to resolve the underlying cause(s) of a pattern of complaints
* Whether the business has honored any commitments to BBB to arbitrate or mediate disputes and comply with arbitrator decisions and mediated settlements
* Whether BBB has sufficient background information and clear understanding of business
* Whether BBB Accreditation was revoked because the business failed to comply with agreed BBB standards
You got a refund but what changed?
In that case, I'll sell you something that's great for $20. I swear it works. How about I give you the eBay link... and if it doesn't work, please don't complain, just accept it like you have promised to here.
If you buy a broken car, don't do anything about it, just take it... because you might be able to make $10000 in less time (yes, it is possible).
If a consumer feels dissatisfied, the responsible course of action is to do something about, regardless of the cost of the product. First step being contacting customer service. Many times someone may not know what to do. That is what this thread is for, nothing else.
If someone wants to know the inside's and out's of the BBB, it's always best to research the information yourself, than to 'take someone's word'. Try wikipedia. If you don't trust wikipedia for general good information, their are plenty of other reputable sources to get info from.
civ 5 does in fact work as intended the only thing you guys have come up with is that dlc does not work in multiplayer.
on a side note comming up with a rediculas hypothetical such as the fact that if I bought a car and it did not work I would not do anything about it is just proves how over the top you are, I have returned many items to the store, and got free repairs at an auto shop that did not repair my car correctly what the op stated doing would be a huge time investment to get 20 bucks back so his time and your time are obviously not worth that much to you guys plain and simple when you get older and have a wife, kids, work, and hobbies you dont have much down time to spend on such things I dont get around to playing games till 8:00pm and then Im in bed by 10:00, or 10:30 so I can wake up at 6:00am to workout when in the world would I have time like that to waste to get 20 bucks back?
civ 5 does in fact work as intended the only thing you guys have come up with is that dlc does not work in multiplayer.
*Railroads don't need to be unbroken to give production bonus.
*If you connect a city to the capital with a railroad, the city gets a +50% production bonus, but the capital itself does not.
*There are nearly no tech requirements, you can easily skip certain techs like musketman/riflemen and go straight for infantry. Rifling should be a requirement for infantry. GDR should need robotics.
*Upgraded artillery -> rocket artillery still need to set up before bombarding
*Crossbowmen get upgraded to riflemen and their ranged promotions become useless
*Air strikes take forever since the unit physically flies from the destination, to the target and back, regardless of the distance and how much of it is on screen.
*constant lag issue
*framerate problems
*random crashes
what the op stated doing would be a huge time investment
to get 20 bucks back so his time and your time are obviously not worth that much to you guys plain and simple
when you get older and have a wife, kids, work, and hobbies you dont have much down time to spend on such things
I dont get around to playing games till 8:00pm and then Im in bed by 10:00, or 10:30 so I can wake up at 6:00am to workout when in the world would I have time like that to waste to get 20 bucks back?
Humm... well then, it seems that multiplayer is a reasonable issue to feel that your trust has been violated on, no? Of course, "multiplayer" doesn't take into account the other issues people have, or from this "Civ-5 The Complete Issue" thread now does it? I mean, here is just a brief brief list of the so-called "intended operation":
NOw, this is just a smattering of different issues in a rather long list. If you say this is all "intended" then good for you, but I respect the people that think differently and see no harm in giving them the tools and information to follow through with that. Do you? If so - why? What does it cost you?
It took me about 30 minutes, all said and done, to contact the company. I get free long distance. It took about 30 minutes to fill out the stuff for the BBB. "Huge" is a relative term I suppose, but again, I can say that my 60 minutes spent on these things produces more real results then sitting around playing a video game - kind of ironic isn't it. SO to each his own
Again, scroll up in this thread - I posted already about how it is amusing that anyone who enjoys hitting next turn, next turn, next turn on a video game for hours feels comfortable lecturing strangers on the internet about the value of their time Dontcha think? If not - ok, to each his own.
Since I'm retired I can happily respond and say that when *you* get a little older you will realize that helping out your fellow man by giving them resources and knowledge is always a valuable use of time.
With a wife and kids I'm surprised you have time to play games at all! I would have felt incredibly irresponsible wasting my time playing games at that point in my life. From 8pm until bed was wife and me time! I mean, I remember thinking at the time, "Well, no time for games anymore because I want to be a good father and husband." I always felt it was impossible for me to do that and I would recommend that anyone in that situation put their gaming on hold. but if you you have found a healthy way to balance your life then I respect that, and I wouldn't be ignorant enough to judge the life of stranger on the internet
Now that I have some more time again I luckily don't have that problem. But I agree - if standing up for your consumer rights will negatively affect your family life, health, or mental stability - well - don't do it! Let us people at a different point in our lives do it for you We got your back family man!
Cheers
Nope - I'm just friendly. Reading into the intention of emoticons is never a good thing.Is that winking emote a form of specialized punctuation mark used to denote when you believe you've delivered "a zinger"?
I think everyone is different. There is no universal black and white. What do you think?Given that all software has bugs, what is a reasonable standard to expect of software on release and 1 or 6 months after release?
My previously detailed example with Steam isn't what I am talking about - but even that it was less than 10 minutes a day for 2 weeks - so what's that - 100 minutes? 1 hour and 20 minutes? Again - "huge amount of time" is a relative term. Some people that think it is worth it will do it, and I respect their view. Some people that don't think it is worth it won't and I respect their view. I'm just giving some information for the people to use their efforts in a reasonable direction.You say "30 minutes" after a post where you said you called up multiple staff members daily for weeks.
Well - raising awareness about consumer advocacy for one. How much value do put on that? I might put more value on that then you do, I might not. Neither of us are "right" or "wrong" - but at least we are both now informed!There can't be many sections of the population where time spent to get a refund will be greater than minimum wage work. If you can't show tangible benefits then what intangible ones are there?
I think you might have your posts backwards. I was accused of not valuing my time enough - in response I said that no one should judge anyone on the internet for how they use their time.You make a personal attack against a man using his leisure time as he wishes on a fansite related to that leisure pursuit implying he is irresponsible. You then further claim the moral high ground by implying your efforts are improving this hobby for other people.
More often than most people realizeDo you appreciate the irony?
Is that winking emote a form of specialized punctuation mark used to denote when you believe you've delivered "a zinger"?
Given that all software has bugs, what is a reasonable standard to expect of software on release and 1 or 6 months after release?
You say "30 minutes" after a post where you said you called up multiple staff members daily for weeks. There can't be many sections of the population where time spent to get a refund will be greater than minimum wage work. If you can't show tangible benefits then what intangible ones are there?
You make a personal attack against a man using his leisure time as he wishes on a fansite related to that leisure pursuit implying he is irresponsible. You then further claim the moral high ground by implying your efforts are improving this hobby for other people.
Do you appreciate the irony?
thanks for your post im done with reply to these guys, I just want to clear one thing up I post on this board during down times at work, I have a job where I cant make long calls to companys, and have to be free to take client calls, and deal with clients that walk in, occasionaly I will post on the board at night. to the op that claims I should be tending to my wife I dont play games every night heck I usualy play them 2 nights a week but me and my wife also like to have time for our own intrest. and to tom2050 you personal attack of "If you are so busy as you claim to be, perhaps you should be tending to your wife, kids, and other more important things than playing PC games." is extreamly uncalled for im an excellent father and husbend just because I play games a few nights a week instead of ploping in front of the tv every night like most people do does not make me a bad parent.
thanks for your post im done with reply to these guys, I just want to clear one thing up I post on this board during down times at work, I have a job where I cant make long calls to companys, and have to be free to take client calls, and deal with clients that walk in, occasionaly I will post on the board at night. to the op that claims I should be tending to my wife I dont play games every night heck I usualy play them 2 nights a week but me and my wife also like to have time for our own intrest. and to tom2050 you personal attack of "If you are so busy as you claim to be, perhaps you should be tending to your wife, kids, and other more important things than playing PC games." is extreamly uncalled for im an excellent father and husbend just because I play games a few nights a week instead of ploping in front of the tv every night like most people do does not make me a bad parent.
I'll be honest man, those winks look like sarcasm marks, especially when there were the same number of them as full stops/periods. Or maybe like the guy who stands just offset during filming and holds up signs so that the audience know the correct response.
If your post is intended sincerely, they detract from that.
I'll be honest man, those winks look like sarcasm marks, especially when there were the same number of them as full stops/periods. Or maybe like the guy who stands just offset during filming and holds up signs so that the audience know the correct response.
If your post is intended sincerely, they detract from that.
Just stop please, getting off-topic with what you believe an emoticon means. The definition of a wink (excluded the inappropriate-to-Civ Forums part that has nothing to do with Civ Forums):
A wink is a facial expression made by briefly closing one eye. A wink is an informal mode of communication usually signalling, depending on context, shared hidden knowledge or intent.
Let's deal with this misconception that a company needs to pay something in order to receive the highest rating at the BBB:
The entire, detailed rating system is available online here. This goes into details about every single category that is rated, how much each category is worth, what is considered in each category, and numerically how the point total translates into a grade (from A to F). You will notice that there are no points assigned anywhere for "paying money to the BBB." So if someone has asked a company to pay money to the BBB for a better grade then they should contact the FTC - because something is awry. Here is a summary of the link (the link has much more detail).
Now, the BBB does receive money from companies. Those companies are called "accredited" in the BBB system. Not all companies can become accredited because the BBB has an even more stringent requirement for companies to become accredited (detailed here).
In any case, the BBB is transparent about what companies they receive money from - a company that is accredited they receive money from, a company that isn't accredited they do not. However, the labels and requirements of being "accredited" are completely separate from the A to F grading scheme.
All of this is documented on the BBB website. For those that feel the BBB is blatantly lying through their website, well, again, contact the FTC and ask if the BBB is a reputable business and that should silence that idea.
Cheers
My apologies. Let me clarify...
The software industry (partly because it is so young) has bred this idea that we, as consumers, have no option but to take what they give us....I started this thread to give people the tools to respond if they want to.
Software providers aren't above the rules of consumer advocacy - the problem is that consumers don't know they can be effective advocates.