Tech Support Responsiveness?
- Thread starter markdata
- Start date
Before the take-over, I was calling tech support many times a day, but spent eons on hold waiting and never actually spoke with anyone.
After the take-over,there was a sort of improvement, in that I was able to actually get through and speak to someone.
Unfortunately, they were not able to offer help or suggestions of any kind, and simply noted the many various problems I am experiencing that make this game virtually unplayable, and promised that someone would contact me within 24 hours, and suggested I call back again if no one reached me.
10 days later, no one has contacted me.
now, day after day, I come to these forums and wander around in the vain hope that in one of the millions of posts there will be the mysterious answer I need to figure out how I can actualy get this stupid game to work. Weeks later, still nothing, no word, no patch, nada.
Biggest waste of $50 EVER.
After the take-over,there was a sort of improvement, in that I was able to actually get through and speak to someone.
Unfortunately, they were not able to offer help or suggestions of any kind, and simply noted the many various problems I am experiencing that make this game virtually unplayable, and promised that someone would contact me within 24 hours, and suggested I call back again if no one reached me.
10 days later, no one has contacted me.
now, day after day, I come to these forums and wander around in the vain hope that in one of the millions of posts there will be the mysterious answer I need to figure out how I can actualy get this stupid game to work. Weeks later, still nothing, no word, no patch, nada.
Biggest waste of $50 EVER.
Ditto ! Same issue with support. Horrible.
anomalek said:10 days later, no one has contacted me.
now, day after day, I come to these forums and wander around in the vain hope that in one of the millions of posts there will be the mysterious answer I need to figure out how I can actualy get this stupid game to work. Weeks later, still nothing, no word, no patch, nada.
Biggest waste of $50 EVER.
StanVanDamn
Chieftain
- Joined
- Oct 20, 2004
- Messages
- 5
Yep same here guys. I really give up. Its quite annoying when you have been waiting so long for the game and this happens!
Let's see, the first time I called, they said all I needed to do was load the latest drivers and it wasn't their problem at all. No case number, just go away!
The second time, I got a case number, but told emphatically that there was no patch in the works and no work around for the game crashing on the wonder movies (the work around is to turn movies off in the ini file). I sent them the requested output file and have heard nothing in a week.
I will definitely avoid all T2Games in the future!!!!!
The second time, I got a case number, but told emphatically that there was no patch in the works and no work around for the game crashing on the wonder movies (the work around is to turn movies off in the ini file). I sent them the requested output file and have heard nothing in a week.
I will definitely avoid all T2Games in the future!!!!!
Gregules
Chieftain
2k, My PC Manufacturer and Microsoft all pointing fingers at each other. What a joke.
"now, day after day, I come to these forums and wander around in the vain hope that in one of the millions of posts there will be the mysterious answer I need to figure out how I can actualy get this stupid game to work. Weeks later, still nothing, no word, no patch, nada. "
Same here Anomalek. I've spent more time looking at forums than playing the game. If they're going to release such a bug ridden unplayable mess they could at least have the decency to employ enough customer support people.
Same here Anomalek. I've spent more time looking at forums than playing the game. If they're going to release such a bug ridden unplayable mess they could at least have the decency to employ enough customer support people.
Chopperhead
Prince
Dont email them it takes for ever for a reply and if you need to discuss something or what they recomned doesnt work you have to do it all over. your better off to just call them. First time I called I got through after about 40sec on hold the second time took about a minute or so.
I when I was talking with one of the guys there they said there is only 8 people there taking the calls and that over 5000 people called them the first day it came out. Thats why people were having really long waits.
I when I was talking with one of the guys there they said there is only 8 people there taking the calls and that over 5000 people called them the first day it came out. Thats why people were having really long waits.
Munchkinguy
Chieftain
- Joined
- Sep 19, 2005
- Messages
- 45
Take Two seems to have outsourced their tech support. When all the tech suppot people were busy, a customer support person told me to "call back tomorrow at eight o'clock, your time". My time? What's their time?
Chopperhead
Prince
Munchkinguy said:
Your right. It goes to a company in England. Yes thats right they have us calling the UK for support lol good thing it's toll free.
Chopperhead
Prince
Well I couldnt find a specific support number but 2K's International Office is:
International Office
26-28 Hammersmith Grove
London, England
W6 7BA
Tel: 44 (0) 208 834 2009
they can tell you who you need to call.
if all else fails then try buying a calling card and give them a call through the Canadian or American numbers. Or use your moms phone lol
International Office
26-28 Hammersmith Grove
London, England
W6 7BA
Tel: 44 (0) 208 834 2009
they can tell you who you need to call.
if all else fails then try buying a calling card and give them a call through the Canadian or American numbers. Or use your moms phone lol
