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Subject
Civ4
Discussion Thread
Response (Aurelien Le Gonidec) 27/02/2007 11.32 AM
Thank you for contacting Take 2 technical Support,
There are the steps you should take to get the game working:
1. Disable the background applications:
Click on start
Click on run
Enter msconfig
Click ok
Go to the tab startup
Click on disable all...
Click on apply
Click on close
Restart the computer
2. Empty your temporary folder:
As soon as the computer as restarted:
Click on start
Click on run
Enter %temp%
Click ok
Empty the folder of all its content (click on edit, select all, then file and delete and empty your bin).
3. Download the latest drivers for your graphic card, install them and restart the computer
4. Download the latest patch for the game:
http://gamershell.com
5. If this still does not work, could you please send us the dxdiag information?
Click on start
CLick on run
Enter dxdiag
CLick ok
ANswer yes to any question the program may ask you
Click on save all information
Send the file to us in reply to this mail
Kindest Regards
David
Take 2 technical Support
Customer (no name) 27/02/2007 05.56 AM
I must say, I was introduced to Civilization IV when I purchased my video
card for my new computer (a Gigabyte Nvidia GeForce 7600GT with 256MB of DDR
RAM). The full Civ 4 game came with the card. I installed it onto my
Pentium IV 3.2GHz with 2 GB of PC5300 DDR2 RAM as well as a SounBlaster
Live! card.
All of this is well above what is listed as being needed to run Civ 4.
This was installed on a brand new computer, all windows and video card
updates were downloaded and installed, and when the game's update files were
checked I was told it was up to date (v1.61)?
This game still crashes every 5-7 minutes. I have gone onto forums looking
for assistance and advice and I was told this has been a problem since the
game was released back in 2005. Is this true? I run everything at it's
absolute lowest graphical setting (which I shouldn't have to with my system)
and I turn every single program off that might be running in the background.
I would like to get assistance from Firaxis because while this game is very
interesting and intriguing... to have it crash blindly every 5 minutes and
losing your progress makes me absolutely hate this game.
Please assist. Thank you.
-Charles Cato
Question Reference No070227-000337
Product Level 1: PC
Product Level 2: Sid Meier's Civilization IV
Date Created: 27/02/2007 05.56 AM
Last Updated: 27/02/2007 11.32 AM
Status: Solved
