[LP] [1.0.12.46] Exception Access Violation, can anyone progress it?

[Infixo]

I am attaching a file that causes crash with Exception Access Violation. This is actually the FIRST time EVER I am getting this problem during mid-game (turn 328). There are no mods, so this is not an art resources limit. Also, the map is for 8 players, a standard one, so not a "big maps issue". Can you spare a few minutes and check if you can progress to the next turn? Just a few clicks are needed (e.g. run Send Aid project).

 

[Laurana Kanan]

check if you can progress to the next turn?

I also crashed with an Exception Access Violation.

 

[Noble Zarkon]

I also crashed with an Exception Access Violation.

Me also.

 

[robal1991]

Same for me.

 

[Infixo]

I raised a ticket with 2K Support. After 3 iterations of typical "are sure you are not stupid" questions and suggestions, they finally said that the issue had been sent to analysis.

 

[Infixo]

…and back to “are you sure you are not stupid”
They advised me to run Civilization in Windows 7 compatibility mode

And ofc update the GPU drivers. Well, it just so happen that I did so a week or so ago.

I really suspect these are not people, but some AI bot with preprogrammed anserws.

 

[Infixo]

...and the parody reaches its peak. Apparently, it is a faulty Microsoft Windows 10 system and most likely faulty AMD drivers. They suggested that I basically reainstall my enture system. It doesn't matter that I told them like 3 times already that I have a fresh new computer with everything installed fresh new and most up-to-date

And the last line just made me LOL "If there are indeed errors reported, we then recommend that you please get in touch with Microsoft Support immediately and inform them of these issues with your copy of Windows."
So, guys, whoever is not able to progress with my file - you simply have a bad windows copy. Doesn't matter that probably Windows is a hundred times more times tested and verified than Civ6 haha Just report it to MS tech support.

 

[Infixo]

I gained access to macOS with Civ6. There is much better crash report.
It clearly shows theat there's an issue in the game core.
I wonder now how are they going to spin this and blame Microsoft?

Thread 26 Crashed:: Game Core (WinID 9)
0 GameCore_XP2.dll 0x20f792be7 0x20f000000 + 7941095
1 GameCore_XP2.dll 0x20fe3a987 0x20f000000 + 14920071
2 GameCore_XP2.dll 0x20fe3a588 0x20f000000 + 14919048
3 GameCore_XP2.dll 0x20fe3a48f 0x20f000000 + 14918799
4 GameCore_XP2.dll 0x21051a0a4 0x20f000000 + 22126756
5 GameCore_XP2.dll 0x20f7c360e 0x20f000000 + 8140302
6 GameCore_XP2.dll 0x20f8d9e73 0x20f000000 + 9281139
7 GameCore_XP2.dll 0x20f8d96d7 0x20f000000 + 9279191
8 GameCore_XP2.dll 0x20fe090d5 0x20f000000 + 14717141
9 GameCore_XP2.dll 0x20f8d6585 0x20f000000 + 9266565
10 GameCore_XP2.dll 0x20f8d6c87 0x20f000000 + 9268359
11 GameCore_XP2.dll 0x20f63f0e9 0x20f000000 + 6549737
12 GameCore_XP2.dll 0x20fb2ef7d 0x20f000000 + 11726717
13 GameCore_XP2.dll 0x20fb30225 0x20f000000 + 11731493
14 GameCore_XP2.dll 0x20fb3058b 0x20f000000 + 11732363
15 GameCore_XP2.dll 0x20f75e1d9 0x20f000000 + 7725529
16 Civ6_Exe_Child 0x1013e2cef 0x100000000 + 20851951
17 Civ6_Exe_Child 0x1008a160e 0x100000000 + 9049614
18 Civ6_Exe_Child 0x1002c798b 0x100000000 + 2914699
19 libsystem_pthread.dylib 0x7ff8037bd1d3 _pthread_start + 125
20 libsystem_pthread.dylib 0x7ff8037b8bd3 thread_start + 15

 

[Infixo]

Apparently, the fact that the game crashes on macOS it still the fault of Microsoft

If you've made it this far, sadly it means that we have reached the peak of our approved troubleshooting steps and that your issue is better off in the hands of a Certified Microsoft Technician (which we at 2K Support are not qualified as such). You can reach a Technician over at Microsoft Support. What we could do was share the troubleshooting steps with you but none of them seemed to be working out for you unfortunately therefore getting in touch with a technician over at Microsoft Support is our best bet now.

I am getting a little aggravated by this absolutely ridiculous approach. Any ideas how to progress with them? Make some community pressure? Expose how absurd is 2K support?

 

[Infixo]

I opened another ticket specifically for the problem on MacBook Pro. And guess what? Some guy closed it because in his opinion it is a duplicate of the Windows one. I'll keep opening more tickets.

 

[Infixo]

2K is basically ignoring the issue. Not even funny.
The "Mac" issue was closed because there is a "duplicate". And "duplicate" is about Windows, so it is Microsoft fault.
Whenever I post anything saying "guys, the problem is with YOUR soft not MS or AMD or Apple" they immediately just close the ticket.

 

[Infixo]

I created a topic on reddit. Want to give it a bit attention, maybe someone at Firaxis would notice it.

https://www.reddit.com/r/civ/comments/14nugbr

 

[Infixo]

Looks like it was all my falut, I broke the game, I had the audacity to bother 2K support with my problem and wasted their precious time with my notorious attempts to get the issue solved.

 

[Laurana Kanan]

Reddit - a cesspool of know-nothings.