JamesNinelives
Emperor
I keep hearing how important it is, but as a first-time user it requires significantly more steps than just 'do the thing'.
I've created an account for myself using the same username as the civ forums so I'm easy to identify and use an email that I actually check sometimes so that people can contact me via it if they need to. Confirmed my account via my email, went back to Civfanatics and found a recent post by Gazebo, clicked on the link in Gazebo's signature that he talked about recently and navigated to the relevant error page. Maybe that seems like it should be obvious and easy for everyone but for me it's not.
Now I'm at the stage of commenting (I assume that's what I'm supposed to do?) with the details following the format posted by the person who created the thread. I know how to look up my modlist and copy it down. Now to submit supporting evidence.
And it's telling me that my file type is not supported. OK, I can do problem solving. I don't know what all file format jargon is but OP posted zipped files, so I'll use that program I downloaded ages ago to try zipping it. File type still not accepted. Guess I must have the wrong one?
This is the point that I really start to get frustrated. Because identifying and downloading a program I'm not familiar with and installing it on my computer is something that causes me a lot of anxiety. I want to help, but it seems to be a lot more complicated than how it's been described to me.
Moreover, I see that the report requests log files that I have to go through a seperate process to active before playing the game in order to get them. What's the protocol here? Is it rude to submit my report without either of the supporting documents? Can I save what I've written and come back to it (and if so which button do I press), or should I put in into a word document and save it to my PC?
I've been on Civfanatics for few months now and that took some time to adjust in itself. Yes, I have a mental illness (social and generalized anxiety) but I consider myself fairly intelligent and motivated. I'm fairly young, know how to use a file system, a web browser, and a few other tools. But I'm not a programmer. I had never even heard of the website Github before now.
Given how many people are active in discussion for this beta vs. the number of reports submitted I have to wonder if I'm not the only one. There are people in our community for who are still new to this website, people for whom English is their 3rd language, and probably other stuff like not having a lot of time, had a stressful day at work, a slow computer or internet connection and whatever that I don't even know about.
If we want people to submit bug reports so badly, can we get a little more guidance than just 'submit a bug report'? Maybe sticky it at the top of the sub so it's easy to find.
I've created an account for myself using the same username as the civ forums so I'm easy to identify and use an email that I actually check sometimes so that people can contact me via it if they need to. Confirmed my account via my email, went back to Civfanatics and found a recent post by Gazebo, clicked on the link in Gazebo's signature that he talked about recently and navigated to the relevant error page. Maybe that seems like it should be obvious and easy for everyone but for me it's not.
Now I'm at the stage of commenting (I assume that's what I'm supposed to do?) with the details following the format posted by the person who created the thread. I know how to look up my modlist and copy it down. Now to submit supporting evidence.
And it's telling me that my file type is not supported. OK, I can do problem solving. I don't know what all file format jargon is but OP posted zipped files, so I'll use that program I downloaded ages ago to try zipping it. File type still not accepted. Guess I must have the wrong one?
This is the point that I really start to get frustrated. Because identifying and downloading a program I'm not familiar with and installing it on my computer is something that causes me a lot of anxiety. I want to help, but it seems to be a lot more complicated than how it's been described to me.
Moreover, I see that the report requests log files that I have to go through a seperate process to active before playing the game in order to get them. What's the protocol here? Is it rude to submit my report without either of the supporting documents? Can I save what I've written and come back to it (and if so which button do I press), or should I put in into a word document and save it to my PC?
I've been on Civfanatics for few months now and that took some time to adjust in itself. Yes, I have a mental illness (social and generalized anxiety) but I consider myself fairly intelligent and motivated. I'm fairly young, know how to use a file system, a web browser, and a few other tools. But I'm not a programmer. I had never even heard of the website Github before now.
Given how many people are active in discussion for this beta vs. the number of reports submitted I have to wonder if I'm not the only one. There are people in our community for who are still new to this website, people for whom English is their 3rd language, and probably other stuff like not having a lot of time, had a stressful day at work, a slow computer or internet connection and whatever that I don't even know about.
If we want people to submit bug reports so badly, can we get a little more guidance than just 'submit a bug report'? Maybe sticky it at the top of the sub so it's easy to find.
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