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Can't even install the game!

OrionJc

Chieftain
Joined
Nov 3, 2005
Messages
5
Hi guys,

I get this error message while trying to install Civilization IV :

"Error number : 0X80040707
Description : DLL function call crashed: ISRT._CtrlSetMLERichText

Setup will now terminate"

When I click on OK a second error message pops up :
"Error number : 0X80040707
Description : ISRT._ReleaseObjectContext"

Then when I click on OK a third message appears :
"Error number : 0X80040707
Description : ISRT._ListDestroy"

Any help on how to resolve this? I can't install the game at all...
I've cleaned out my Temp folder... I just want to play the game!
Thanks for the help
 
*bump*

Anyone know how to fix this? I'd really like to play the
game... thanks again.
 
Clean the disk and try it again. Also, does your computer meet the minimum requirements? And what Operating system do you have?
 
Disk is straight out of the package, but have cleaned it several times...
I meet all the min, most of the Recommend
And I'm running XP pro

Thanks
 
It seems you are not using an XP Admin account while installing. Make sure you are using an Administrator account and then install the game.
 
That's the crazy thing... my main login is the Admin...
I even created a brand new account, with Admin rights, to
try and install that way... still same error.

Thank you for the suggestions though.
 
Thanks, Venn... already found that website and my Reg
is fine. I've checked it several times with that website to ensure
I didn't miss anything.... Even did a Google search on the
errors... even translating a french game site talking about
the same error with a different game hoping it would provide some
more info... but alas...
 
*Bump* got the same problem with "Error number : 0X80040707
Description : DLL function call crashed: ISRT._CtrlSetMLERichText

:sad:
 
Hi

I just bought Civ 4 Gold edition and have the same exact problem as posted above. I've tried a number of fixes. I know the cd is okay because it works fine on other computers. The registry looks okay. I even tried copying the cd 1 contents to my hard drive and running setup.exe by right clicking and selecting run as and unchecking the box next to "Protect my computer and data...."

The only solution to this problem I have ever found on the web was to reinstall the operating system which I would prefer to avoid doing as it would be a pain to back up my hard drive. Is it possible that the ISRT.dll file in Install Shield is corrupted (though I've been able to install other games successfully)?

If anyone knows how to solve this, please let me know. Any help would be appreciated.

Cheers
 
Probably. Go to C:\Program Files\Common Files and rename InstallShield folder to something else
 
I tried renaming the folder. It didn't work.

I tried replacing the ISRT.dll file with a downloaded one. Didn't work.

I tried updating the InstallShield engine. Didn't work.

Tried installing in safe mode. Didn't work.

Any other suggestions?
 
Completely remove the old installs and use the regedit command ( caution ) for using regedit . Remove the reg entries for civ 4 and then reinstall civ 4
 
Hi Big Boss Man,

I'm not sure I understand how to follow your instructions. I never had Civ 4 installed though I did download the demo one and try installing it once. If you mean old installs of other software, how do I remove the installs and what is the regedit command? Anyway, I'll try to figure out what you mean but if you could post again to elaborate/clarify that would be great. I'm not really a much of a computer person.

Cheers
 
Error Number: 0x80040707


This error is generated by the Install Shield program, and indicates a problem with the registry on this PC. There are instructions to fix this problem on the Install Shield website:

http://consumer.installshield.com/kb.asp?id=Q108167

The only other course of action would be to reformat the hard-drive and reinstall the operating system, or you could try repairing the registry with a repair utility such as "Registry Mechanic".

We'll it's time for some hardcore tech methods bro
i'll post some how to fix this in a few

Fix
Warning: These instructions involve modifying the Windows registry. Modifications to the Windows registry, if not done correctly, can cause serious problems to a Windows system. Consider backing up any registry keys you modify to a .reg file.

For Windows 95, 98, 98 SE, and ME Users

Click Start > Run.
Type Regedit.exe. Click OK.
In the left panel, locate the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Explorer\Shell Folders.

Check to see if this key contains (at least) the following values in the Name and Data columns.

Name Data
Windows 98, 98 SE & ME Windows 95
Common Desktop C:\WINDOWS\All Users\Desktop C:\WINDOWS\Desktop
Common Programs C:\WINDOWS\All Users\Start Menu\Programs C:\WINDOWS\Start Menu\Programs
Common Startup C:\WINDOWS\All Users\Start Menu\Programs\Startup C:\WINDOWS\Start Menu\Programs\Startup
Common Start Menu C:\WINDOWS\All Users\Start Menu C:\WINDOWS\Start Menu

If any of these values are missing or point to an invalid path, the installation will fail to properly install. For example, if the Common Desktop pointed to C:\WINDOWS\All Users\My Documents instead of C:\WINDOWS\All Users\Desktop, the installation may fail.

If a key is pointing to an invalid path, follow these steps to correct it:

Right-click the registry key whose path is invalid and select Modify.
In the Edit String dialog, type a valid path in the Value data field. For example, using the Common Desktop example above a valid path would be:
c:\windows\all users\Desktop

Restart your computer.

If a key is missing, follow these steps to create it:

Right-click in an empty area of the right pane and select New > String Value.


Type the name of the missing key, for example, Common Programs.
Right-click the registry key you just created and select Modify.
In the Edit String dialog, type a valid path in the Value data field

For Windows NT, 2000, and XP Users

Click Start > Run.
Type Regedt32.exe. Click OK.
Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Explorer\User Shell Folders

Check to see if this key contains (at least) the following values in the Name and Data columns.

Name Data
Windows XP & 2000 Windows NT
Common Desktop %ALLUSERSPROFILE%\Desktop %SystemRoot%\Profiles\All Users\Desktop
Common Programs %ALLUSERSPROFILE%\Start Menu\Programs %SystemRoot%\Profiles\All Users\Start Menu\Programs
Common Startup %ALLUSERSPROFILE%\Start Menu\Programs\Startup %SystemRoot%\Profiles\All Users\Start Menu\Programs\Startup
Common Start Menu %ALLUSERSPROFILE%\Start Menu %SystemRoot%\Profiles\All Users\Start Menu

An invalid path

If any of these keys are point to an invalid path, the installation will fail to properly install. For example, if the Common Desktop pointed to %ALLUSERSPROFILE%\Start Menu\Programs instead of %ALLUSERSPROFILE%\Desktop, the installation may fail. Follow the instructions in If a key is pointing to an invalid path section above to create a valid path.

If a key is missing, follow these steps to create it:

Right-click in an empty area of the right pane and select New > Expandable String Value.


Type the name of the missing key, for example, Common Programs.
Right-click the registry key you just created and select Modify.
In the Edit String dialog, type a valid path in the Value data field (see the figure of the Edit String dialog above.)
Restart your computer.

This error might occur if the installation calls a function from within a DLL. If this is the case, changes must be made to the installation. Unfortunately, there is not much you can do at this point to complete the installation successfully; your software vendor needs to correct the problem. If after following these instructions your product failed to install, you'll need to contact your vendor.

Find it here http://consumer.installshield.com/kb.asp?id=Q108167
 
Thanks for looking into that Big Boss Man. I actually had already found that site . Those registry keys? were fine and all pointed to the right place. You might be right that reformatting is the only way or some registry cleaner. Sort a shame that it's not an easy fix. I'm sure the problem is something really dumb with Install Shield that with a little time, a real computer pro could figure out. Maybe I'll try one of the registry cleaners. I just really don't want to wipe my hard drive.
 
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