Crucial.com = Bad Service.

[dvandyke]

I advise you NOT to use www.crucial.com to purchase your upgrades. Not only do they make false claims over delivery times but they do not even bother replying to your enquires. This is a copy of my last correspondence with them.


Order Request Number: xxx-xxx

Item Description Date Shipped Waybill Number
CTV9800PRO128MB.A001 10/17/2005 xxxx
CT12864Z265.16TD 10/17/2005 xxxx

INVOICE #xxxxxx


It is now 9 days since my order was allegedly shipped and I have still not received it. You have not bothered to respond to my previous e-mail requesting that you let me know what has happened to my goods. I am disgusted by the way in which I am being ignored. According to UPS package tracking my goods have been in Luton which is only a 20 minute drive from my address for EIGHT DAYS. I have not contacted them directly because your website asks that all enquires via Crucial.

I am posting details of the way in which I am being treated by Crucial on a numerous PC games related public message boards, viewed by thousands daily and advising your potential customers not to purchase any items from Crucial.com. I have also successfully convinced a work colleague who intended ordering from you to purchase his RAM from another company and I will continue to do so until I receive both my goods and an explanation as to why you have failed to contact me even after I sent a previous e-mail explaining my problem on Monday.

My actions may seem extreme but I have missed a number of days work at a large financial cost so that I could be at home to sign for my package when it arrives and your lack of a response to my request for information is the worst example of customer care that I have ever come across from an online retailer. I feel betrayed, regret ordering from you and it is only fair that I warn other people not to trust your company before they make the same mistake.

I suggest that you reply to me this time.

Daniel Vandyke (smilie not in e-mail)

 

[Turner]

Wow, sorry you had bad service. I've bought memory from them at a friends recommendation, and neither of us had a problem with it.

 

[Speedo]

Umm, your problem is with UPS, not Crucial. Once they hand the package to UPS, it's out of their hands. You should know this since you have the tracking number and can see that it's sitting in a UPS facility. I don't see a single thing in your experience to place any fault with Crucial, except them not replying to your email. But then, if someone sent a complaint like that to me, I probably would have just deleted it.

My actions may seem extreme but I have missed a number of days work at a large financial cost so that I could be at home to sign for my package when it arrives

You're not serious are you? You do know that UPS requires the driver to leave a delivery notice, which you can sign to authorize them to leave the package. The notice also gives you a phone number to call and arrange for them to hold the package so you can pick it up, if you want. Trust me, I worked there for 2 years, and saw that stuff many more times than I wanted to.

 

[CruddyLeper]

That is a bad situation - I was fortunate enough to be able to pick up my Crucial RAM from my local UPS depot.