graphics problems

[gameraddict]

Hi I've just bought CivIV and am eager to start but am having problems with the graphics and would like some hints as to what it could be.

I am playing on a laptop without internet access so can't update with the patches I've seen mentioned.

I'm also not sure what type of the capacity of my video card can someone pls tell me how to check it.

The main map of the game is black. I can just make out the characters & terrain. It doesn't seem to be lightening up.

when people appear on the screen I'm only getting floating eyes, lips etc - no real details.

Is someone able to assist? There is nothing more frustrating than buying a new game and for it not to work.

 

[auldian]

Launch "dxdiag" from the [Run...] on your Start menu (assuming you're using Windows). When it's done it's thing, "save all information" to a text file and paste it here in a post. It'll give information on most of your relevant hardware for folks to take a look at. There are posts here that deal with black terrain and eyes if you look a bit.

 

[gameraddict]

------------------
System Information
------------------
Time of this report: 3/16/2006, 23:32:07
Machine name: MUM
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp1.020828-1920)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Presario 2500 (DG630A)
BIOS: PhoenixBIOS 4.0 Release 6.0
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, ~2.8GHz
Memory: 446MB RAM
Page File: 175MB used, 882MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0904 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON IGP 345M
Manufacturer: ATI Technologies Inc.
Chip type: ATI RS200M
DAC type: Internal DAC(350MHz)
Device Key: Enum\PCI\VEN_1002&DEV_4337&SUBSYS_0850103C&REV_00
Display Memory: 64.0 MB
Current Mode: 1024 x 768 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: ati2dvag.dll
Driver Version: 6.13.0010.6138 (English)
DDI Version: 8
Driver Attributes: Final Retail
Driver Date/Size: 8/16/2002 10:31:18, 218624 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 8/16/2002 10:31:00, 471168 bytes
-------------
Sound Devices
-------------
Description: Conexant AMC AUDIO
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_10B9&DEV_5451&SUBSYS_0850103C&REV_02
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: caliaud.sys
Driver Version: 6.13.0010.8117 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/6/2002 02:04:48, 291328 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run


---------------------
Sound Capture Devices
---------------------
Description: Conexant AMC AUDIO
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: caliaud.sys
Driver Version: 6.13.0010.8117 (English)
Driver Attributes: Final Retail
Date and Size: 11/6/2002 02:04:48, 291328 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Conexant AMC AUDIO, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1106, 0x3038
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/29/2002 13:00:00, 51968 bytes
| Driver: usbd.sys, 8/29/2002 13:00:00, 4736 bytes
|
+-+ USB Human Interface Device
| | Vendor/Product ID: 0x1241, 0x1166
| | Location: USB Device
| | Matching Device ID: usb\class_03&subclass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 8/17/2001 15:02:20, 9600 bytes
| | Driver: hidparse.sys, 8/29/2002 13:00:00, 23680 bytes
| | Driver: hid.dll, 8/29/2002 13:00:00, 22528 bytes
| | Driver: hidclass.sys, 8/29/2002 13:00:00, 34560 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x1241, 0x1166
| | | Matching Device ID: hid_device_system_mouse
| | | Service: mouhid
| | | Driver: mouhid.sys, 8/17/2001 14:48:00, 12160 bytes
| | | Driver: mouclass.sys, 8/29/2002 13:00:00, 22016 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Upper Filters: DKbFltr
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 13:00:00, 51072 bytes
| Driver: kbdclass.sys, 8/29/2002 13:00:00, 23424 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 16:46:42, 38024 bytes
| Driver: kbdclass.sys, 8/29/2002 13:00:00, 23424 bytes
|
+ PS/2 Mouse Filter Driver
| Matching Device ID: *pnp0f13
| Upper Filters: moufiltr
| Service: i8042prt
| Driver: i8042prt.sys, 8/29/2002 13:00:00, 51072 bytes
| Driver: mouclass.sys, 8/29/2002 13:00:00, 22016 bytes
| Driver: moufiltr.sys, 6/19/2005 22:22:16, 62592 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/29/2002 16:46:42, 38024 bytes
| Driver: mouclass.sys, 8/29/2002 13:00:00, 22016 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.0000.0900)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.0001.0904)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.0000.0900)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Conexant 56K ACLink Modem
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: MS TCP Loopback interface - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------
Age of Empires (DX7) - Registry: OK, ExeFile: Empires.Exe (0.09.0013.0490)
Age of Empires Expansion (DX7) - Registry: OK, ExeFile: EmpiresX.Exe (0.04.0002.0901)
Age of Empires II (DX7) - Registry: OK, ExeFile: Empires2.ICD (0.14.0022.0712)
Age of Empires II - The Conquerors Expansion (DX7) - Registry: OK, ExeFile: \age2_x1.icd (0.07.0022.0627)
Star Wars Jedi Knight Jedi Academy (DX7) - Registry: OK, ExeFile: jamp.exe (1.00.0000.0000)

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 31.3 GB
Total Space: 57.2 GB
File System: NTFS
Model: HITACHI_DK23EA-60

Drive: D:
Model: HL-DT-ST RW/DVD GCC-4240N
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.1106 (English), 8/29/2002 13:00:00, 47488 bytes

 

[auldian]

Mum's drivers are somewhat dated. I'd start there.

Concerning your patch plight; I used to work in a hardware/software store. It was not unheard of for folks to come in with notebook and have us copy a patch to it from our internet when traffic was slow. You may consider seeking something like that. The patch 1.52 is a pretty big improvement for most players.

 

[gameraddict]

thanks for advice - will start from there