Open letter to Firaxis

Tell me Mr. Amazing and smugness, all rolled into one, when you purchase a new car, do you expect the brakes to work, the steering to steer, when you purchase the vehicle, or are you simply willing to wait, and rely upon other's good will, while the shortcomings are being corrected?
That's an awful analogy. One's life depends on the brakes working in a car. Also, a car can not easily be 'patched' or upgraded like a game can.
I'd be very happy if I could upgrade my car just by connecting it to the internet...

The game is great, and the problems are being fixed. Is it really such a big deal? Is it really worth coming to these forums day after day to complain about? Is is jealousy? Are you people upset that so many others are enjoying the game while you can't get around the bugs? Is it boredom? Do you really have nothing at all to do expect sit around complaining about bugs in a game?
The game is great, and the problems are being fixed; it might be a bit frustrating for you, but making a fuss is not going to help.
 
If I buy a car for fifty bucks, I won't expect the brakes, or anything, to work.


After having played Civ IV for 50 hours, and expecting to play many, many more, I consider my fifty bucks well spent.
 
karadoc said:
That's an awful analogy. One's life depends on the brakes working in a car. Also, a car can not easily be 'patched' or upgraded like a game can.

Patching is, frankly, an excuse and not a solution. The accepted standard for any consumer product is that it should be useable out of the box. For quite a number of players, it doesn't run out of the box. Patching merely addresses the issue after the damage had already been done.

But you're right that it's not exactly the best analogy to compare it with a car. If a car has a defective brake, people will simply stop buying the car and force the company out of business. With many games, it's the same. If it's a defective game, people won't buy it even if you promise a thousand patches. Civ is unique in that it has a fan base willing to put up with its faults initially, and instead of just returning the game they loudly ask for improvement. Firaxis is thus lucky in this respect. Most other game companies who release a mediocre product are simply ignored and forced to fold up.

Dozens of "classic" titles and game companies of the 90s have fallen prey to this. Many have tried to sell "re-makes" in the first decade of the 21st century, but most have failed spectacularly because they released products of mediocre or poor quality. Gamers have thus begun to ignore such titles and put these companies out of business. Firaxis, if it does not markedly improve the quality of its product, stands to suffer the same fate.
 
Huxley Hobbes said:
I was about to say 'What if it were a car, do you think people would put with failing brake pads?'

ya you certainly dont hear about car companies making "recalls" on failed products. certainly didnt happen to my parents 99 cavilier. the fact is that video games arent the only products that ship with problems.
 
To be honest, I actually prefer the current system of releasing somewhat buggy games before they should be released. This way, the game gets released much much earlier, and it's easier for the developers to get feedback on what needs to be fixed. As long as there are no cataclysmic hard-drive reformatting bugs, then I'm ok with the game crashing occasionally. So according to some posters in this thread, I guess I'm part of the problem. But I can live with that.

Sure, in an ideal world, every game would be released bug free in a field of flowers and sunshine and fresh air, but not every company has the liberty of delaying games for years and years like Blizzard. Starcraft: Ghost, anyone? As a matter of fact, I believe Civ 4's release date was actually moved up some weeks, and I'm sure that didn't help the quality of the final build.

Furthermore, all the comparisons to cars and spoons and whatnot is nonsense. As the above poster said, you get defective cars all the time. Cars are recalled and sometimes you just get a lemon. In many industries, when the consumer gets a defective product, they can exchange it for another one. However, computer games don't work this way, as there's a good chance that no copy of the game will work on certain computers. Thus, developers patch the game instead. Hell, even Starcraft has had at least a dozen patches. I would be extremely wary of a developer if a game wasn't patched.
 
@Zinegata

I see it the same way as you do. However, I might have a rough idea what happened to CIV4. Remember "Sid Meier's Alpha Centauri" (SMAC)? Well, SMAC was, for many hardcore CIVers, one of the best games that ever bore Sid's name, if not THE best. It introduced many fascinating aspects to the CIV genre, some of which ultimately found their way into CIV4 (first and foremost the much more flexible civics). Sadly, many SMAC features did NOT make it into CIV4: Fully customizable units, true terraforrming, REAL 3D terrain, a fascinating background story, faction leaders with a real profile that - in spite of having nothing more than just ONE still image each (although superbly painted) - had much more personality than those leader caricatures in CIV4, CREATIVE wonder movies, WITTY tech quotes...

So, SMAC was a huge success, game-wise, and Firaxis was VERY proud of it, and rightly so.

Economically, SMAC was a flop, at least in relation to other CIV titles.

What was the reason? Many people (most of them new to the genre, but quite a few avid CIV players, as well) and many reviews, too, complained about the "ugly graphics"...! Admittedly, the graphics WERE a bit dark and unfriendly, but they fitted the alien atmosphere excellently. Nevertheless, people I know who played SMAC fall into 2 categories: One (smaller) for whom SMAC was "the way CIV should be", an "überCIV", and one that despised it because of it's subjective ugliness.

So there. All their ingenuity, creativity and brilliant design capabilities hadn't helped Firaxis much. CIV4 shows tat they might have learned their lesson, and so CIV4 features modern (if not exactly beautiful) 3D graphics which do not add ANYTHING to the game, which soak up all available resources, which cause problems without end... but which are way easier to be consumed by the average (not CIV-addicted) gamer.
 
It's hard to place fault with Firaxis for choosing a 3D engine, as sadly, eye candy sells. All game companies have to find some balance between their hardcore fans and the mainstream. Hardcore Firefly fans couldn't save the show, and so far it doesn't seem like hardcore Arrested Development fans will be able to save it either. So it comes to no surprise that Firaxis took steps to ensure that the Civilization series didn't become another series that couldn't be saved by its staunchest fanbase.

At any rate, the problem isn't that they chose to use 3D, but that so far the game hasn't been fully optimized yet. Games have been using 3D graphics for a long time. A really, really, long time. It's been just about a decade since 3D graphics have been introduced, and that's roughly around the time dinosaurs walked the earth in terms of computers. So just because Civ 4 doesn't run smoothly for everybody doesn't mean everyone should point fingers at 3D for causing all these problems. Plus the graphics aren't even really that fancy anyway...
 
Thanks Firaxis, for a most excellant update to an awesome classic!!
 
Patching is, frankly, an excuse and not a solution. The accepted standard for any consumer product is that it should be useable out of the box. For quite a number of players, it doesn't run out of the box. Patching merely addresses the issue after the damage had already been done.
An excuse? Patching is a way to upgrade the game. It's not just used for fixing bugs, but for adding new gameplay features etc. The main reason I mentioned it was to help you distinguish between cars and computer games; not to justify releasing a game with bugs in it.
And what is that 'damage' that you speak of? Those days of torture while you waited for the patch? Maybe the game didn't work well for 'quite a number of people', but a much larger number of people were able to play it without trouble; and enjoy it. What you seem to be suggesting is that they should not have released the game until the game had been thoroughly tested, and all bugs removed. This is impractical; and it is likely that the backlash about the bugs would be replaced by a backlash about the late release.
I'm sure you understand that they cannot test the game on every different computer configuration. The best they can do is to let the users try it, and if it doesn't work then the users will tell them and the game will be fixed. Internal testing is much slower, much less efficient, much more expensive, and much less fun for the fans.
I'm pleased that I've been able to play the game for a few weeks already; rather than the alternative, which is to be still waiting for the initial release while they do all the testing.
 
spymonkey said:
It's been just about a decade since 3D graphics have been introduced, and that's roughly around the time dinosaurs walked the earth in terms of computers. So just because Civ 4 doesn't run smoothly for everybody doesn't mean everyone should point fingers at 3D for causing all these problems. Plus the graphics aren't even really that fancy anyway...

It's more like TWO decades (can you say "Elite"?), which makes it even more unbelievable that a major games company today isn't able to handle what really is a very PRIMITIVE 3D engine, compared to other games.
 
Oh wow, shock HORROR, yet another newbie WHINER thread-jeez, its not like we see many of these around the place :rolleyes:. Seriously, if you HATE the game so much, then sell it on e-bay or something, you are more than likely to get yourself a taker-but I wish you guys would just set up a SINGLE thread to post your opinions, instead of taking up valuable space on these forums.
Sheesh, I can't believe that I have succumbed to the temptation to pan yet another whiner. I should just stay well away from this stupid discussion thread until such time as the intelligence of dicussion rises above the 2-y.o level.

Yours,
Aussie_Lurker.
 
Dissapointed. I just bought the game 11-26-2005. I have the CD version, and I am getting the 'reinsert correct CD' error. I have tried both CD's, to no avail. I am not going to try any of the crazy methods people have suggested. In my opinion, I shouldn't have to resort to downloading software that circumvents copy protection to pay a game that I paid $50 very valuable dollars for. Oh, and the Direct X installer included on the disk does not work, so I had to search the internet and manually install the missing Direct X file, something the average consumer that pays the bills at Firaxis / 2k either cannot or will not do.

The thing I have to wonder is this:

Out of all the people who purchased this game, how many even know what a forum is? Out of those, how many would actually take the effort to sign up, and out of those who will actually take the effort to jump through the rediculous and quasi-legal hoops to get this thing to run? I'm sure the dissastified customers are under-represented on this board.

I'm just trying to imagine the thousands upon thousands of frustrated users out there who don't know the first thing about fixing problems, such as seeking out multiple 3rd party fixes to get the game to agree that it is indeed it's own CD in the drive.

I know that I'm getting my $50 back, and I'm sure in the coming weeks, and right after Christmas, I won't be the only one. Unless they release a downloadable fix by tommorrow afternoon, 2K or Firaxis or whatever conglomerate that created this mess will give me my money back, and they can get an opened box sent back to their warehouse for disposal.
 
I know that I'm getting my $50 back, and I'm sure in the coming weeks, and right after Christmas, I won't be the only one. Unless they release a downloadable fix by tommorrow afternoon, 2K or Firaxis or whatever conglomerate that created this mess will give me my money back, and they can get an opened box sent back to their warehouse for disposal.
Big words, 'Chieftain'.
 
just go play civ3, its still a great game, infact civ2 is still fine, civ1 a little slow but i assume just as fun
 
John L said:
I should have been more tactful, but in truth, I am the product of being an Army bratt, military college graduate, and having spent some time in the active military. Consequently, using civilian diplomacy, is not in my "professional job description". I "calls it as I sees it".

I'm sorry, but as a 20+yr serving officer myself, I find it reprehensible that you should use that as an excuse for a loss of control on an internet forum. Actions like yours are the ones that give good soldiers a bad rep.

You're entitled to your opinion, but leave the military out of it. At the very least they should have provided you with a bit more self-discipline.
 
DemonDeLuxe said:
@Zinegata

I see it the same way as you do. However, I might have a rough idea what happened to CIV4. Remember "Sid Meier's Alpha Centauri" (SMAC)? Well, SMAC was, for many hardcore CIVers, one of the best games that ever bore Sid's name, if not THE best. It introduced many fascinating aspects to the CIV genre, some of which ultimately found their way into CIV4 (first and foremost the much more flexible civics). Sadly, many SMAC features did NOT make it into CIV4: Fully customizable units, true terraforrming, REAL 3D terrain, a fascinating background story, faction leaders with a real profile that - in spite of having nothing more than just ONE still image each (although superbly painted) - had much more personality than those leader caricatures in CIV4, CREATIVE wonder movies, WITTY tech quotes...

So, SMAC was a huge success, game-wise, and Firaxis was VERY proud of it, and rightly so.

Economically, SMAC was a flop, at least in relation to other CIV titles.

What was the reason? Many people (most of them new to the genre, but quite a few avid CIV players, as well) and many reviews, too, complained about the "ugly graphics"...! Admittedly, the graphics WERE a bit dark and unfriendly, but they fitted the alien atmosphere excellently. Nevertheless, people I know who played SMAC fall into 2 categories: One (smaller) for whom SMAC was "the way CIV should be", an "überCIV", and one that despised it because of it's subjective ugliness.

So there. All their ingenuity, creativity and brilliant design capabilities hadn't helped Firaxis much. CIV4 shows tat they might have learned their lesson, and so CIV4 features modern (if not exactly beautiful) 3D graphics which do not add ANYTHING to the game, which soak up all available resources, which cause problems without end... but which are way easier to be consumed by the average (not CIV-addicted) gamer.

SMAC was an excellent game in its own right, but note that SMAC's launch was not exactly the model of greatness either. It did contain a fair number of bugs, and it also took some patching before it became the classic it is today.

The main problem with SMAC, however, was because the subject matter lacked a sufficiently broad appeal. Most people can relate to a game with swordsmen and tanks. Not many will relate to Superstring theories, Quantum Mechanics, and Impact Rovers. I can list many games that have wonderful, sound mechanics yet fall short of commercial success - and the main reason for their failure is the lack of a broad appeal.

I agree though, that SMAC graphics could have been considerably improved. However, I have to note that technology has little effect on the beauty of a game. I love to compare Everquest 2, which has murderously high system requirements, and Guild Wars, which can run in system a generation behind Everquest 2. Yet, the graphics of Guild Wars aren't noticeably inferior to Everquest 2's. In fact, in some ways (especially the emoticons), the graphics are noticeably superior.

Technology does not dictate the beauty of the game. It is dictated by the skill and dedication of your art team. To take an example, Legend of Legaia is a 3D game and more "technologically advanced", while Valkyrie Profile is mainly a 2-D game using sprite technology in use since the days of Super Mario. Yet, when asked to choose which game has the better graphics, I think most people will agree it's Valkyrie Profile. Heck, just look at Starcraft, with its 2-D graphics (which, to Blizzard's credit, they even pun with one their "annoyed unit quotes"!) - it's still the most beloved RTS game in spite of all the more "advanced" games that have come out!

Honestly, I feel that the use of 3D is more because of marketing folk (many of which just don't seem to understand games) not having anything to use as a copy point. They thus just try to impose 3D into the game so they can use "more advanced graphics" as a copy point. Problem is, with a game like Civ, it's not necessary. The name itself is so honored that you're already guaranteed the game will sell!

karadoc said:
An excuse? Patching is a way to upgrade the game. It's not just used for fixing bugs, but for adding new gameplay features etc.

For a company like Firaxis, absolutely it's an excuse. And it's one often cited by people who are completely inconsiderate at the plight of others who are having difficulty with making the game run.

Firaxis patches are rarely upgrades (notice how the promised multiplayer patch in Civ 3 never materialized?). In fact the patches of most gaming companies are never upgrades as well. Instead, patches are things that fix bugs that should have been resolved before release in the first place. Certain people point to patching as a company's commitment to providing players with a high-quality product. I say patching is just an effort to make-up for the lack of commitment to releasing a high-quality product in the first place.

Only two companies I know of actually release upgrade patches - Blizzard and Paradox. Patches for Diablo don't just fix the game, they also add new items and options. Paradox patches add new things to the game (such as new leaders), and (to my surprise) they were even able to effectively overhaul the A.I. (with HOI2 Patch 1,3). These companies should be lauded for they do upgrade their games along with fixing problems. The fact that Blizzard has shown impressive dedication with Diablo 2 (releasing upgrades many years down the line), and that Paradox has stalwartly commited itself to quality in spite of its tiny size as a company (it's definitely smaller than either Firaxis or Blizzard), makes both companies the gold standard in terms of releasing patches & upgrades. They make a real and visible effort to please their fans.

Firaxis does not even come close to this gold standard, and thus for them patchng remains an excuse rather than a legitimate way of upgrading their games.

The main reason I mentioned it was to help you distinguish between cars and computer games; not to justify releasing a game with bugs in it.

And my main point is that you are not at all helpful. You said as such:

The game is great, and the problems are being fixed. Is it really such a big deal? Is it really worth coming to these forums day after day to complain about? Is is jealousy? Are you people upset that so many others are enjoying the game while you can't get around the bugs? Is it boredom? Do you really have nothing at all to do expect sit around complaining about bugs in a game?
The game is great, and the problems are being fixed; it might be a bit frustrating for you, but making a fuss is not going to help.

This is not a post wishing to help. Rather, this is a post saying it is bad to complain and that the game is already great. I simply pointed out that complaints are a good thing. The fact people are complaining means that they still want their game to work. With any other game, they'd just return the box. If enough boxes are returned, the company will not make money. If the company does not make money, it will go out of business.

"Fans" should not laud good points alone. They should ask and demand for improvement.

And what is that 'damage' that you speak of? Those days of torture while you waited for the patch? Maybe the game didn't work well for 'quite a number of people', but a much larger number of people were able to play it without trouble; and enjoy it.

The damage I speak of is the ill-will among fans who were not able to get the game to work. Civilization is an honored brand name. It deserves to be protected and not exploited. Releasing a shoddy product that does not run for a number of people, even if they are just a minority, is exploitation and not protection.

Why? Because those fans who are unable to run the game will probably be lost as a customer permanently. The next time a new Civ comes out, those people won't buy the game, and they'll encourage their friends not to buy it either. The base of Civilization players will thus shrink, until eventually it becomes so small that there's no longer any commercial sense to release a game bearing the name Civilization.

You want to say it's impossible? Sure, but that's what people have said of games like Master of Orion and look at where those games are now. Also notice how sales of Civ IV are showing signs it's not as good as it should be? It's already dipped to the #2 spot in some sales rankings, beaten by Age of Empires III (released almost a month prior), and Amazon has yet to sell out its stocks (and note that publishers tend to under-stock than over-stock). I'd say this is as much because of the disastrous launch of Civ III several years prior, but the faults of Civ IV seem to have certainly begun haunting the franchise as a whole.

What you seem to be suggesting is that they should not have released the game until the game had been thoroughly tested, and all bugs removed. This is impractical; and it is likely that the backlash about the bugs would be replaced by a backlash about the late release.

All bugs can never be removed, but there's plenty of issues that could have been resolved before release. More testing with various systems could have been done, and the memory leaks patched up. The fact that the release date was moved up and all the bugs are still present just says "we'll just release it even if it has problems. It'll sell anyway".

Also, the backlash about late releases are generally minimal. So long as the game that came out is of excellent quality (and you keep saying it's a great game), people are more forgiving and simply say "the wait was worth it". There will be grumbles if the game was only mediocre ("I waited that long for just this?"), but by your opinion this isn't an issue with Civ. What would be really damaging is if the game was released late and buggy. I don't want to provide a sample reaction as it will most likely contain expletives =).

I'm sure you understand that they cannot test the game on every different computer configuration. The best they can do is to let the users try it, and if it doesn't work then the users will tell them and the game will be fixed. Internal testing is much slower, much less efficient, much more expensive, and much less fun for the fans.

And herein lies the crux of the matter:

Consumers buy a game to play it. They do not buy a game to test it.

Internal testing, no matter how "less efficient" (which I dispute), is the developer's job. If they've been doing a poor job of it, you have two choices: Make excuses for them, or call them out on it and demand for improved performance. I choose the latter.

Also, by my experience, internal testing is more efficient than relying on the public. Internal testers are generally hired because they're good at tracking down bugs, seeing inefficiencies in code, and don't mind running thousands of different (and boring) scenarios and combinations to make the system crash. The problem with internal testing is not that it's inefficient. The problem with internal testing is that costs money to hire a good testing group.

"External Testing", by letting the fans report the bugs, is inefficient because reports of fans vary wildly, and are often incomplete. However, it's dirt cheap to test via this method because the company doesn't pay the fans. In fact, remember: the fans pay the company!

If Gatorade was to test a new "energy drink" (using the external testing method), they wouldn't send the drink to a lab and check its nutritional value. They'd sell the product and solicit feedback from the purchasers. The question is of course, is if people would even buy the product in the first place (with Gatorade, maybe at first, because it's a good brand. Have a small company do that however, and you'll be seeing a small company fold up).
 
Zinegata,

actually one of my all-time-favourite games, Warzone2100, had a very dedicated developer team, Pumpkin Studios. They made a grand total of 10(!) patches, with the latter 5 primarily adding new features, techs and units. I was deeply impressed with so much care for the customer - I would be very positive towards any new game from the same people. Sadly, the company went bankrupt - I guess they would have needed a major partner to really get the fruits of their efforts.

Btw.: Warzone2100, an RTS, had a true 3D engine, 3D units, was viewable from any angle (amongst others a "follow mode" that set you dirctly behind a selected unit), units and buildings were 3D and rotating even in the build menu... and the RECOMMENDED system specs included a PII/400 and an 8MB graphics adapter (the NECESSARY CPU was as slow as 166 MHz...). The interface was smooth as silk, and I hardly ever heard about installation problems. How was that possible many years ago and seems to be impossible for CIV, a friggin TURN-BASED game???

With SMAC, I don't know for sure how it started off because I was a late-comer there and started playing it after the patches came out, so I can't really judge it. However, I see SMAC as much superior to CIV4 in regard to creativity and intelligent design. So many new ideas, so revolutionary elements, such a dense atmosphere. I guess that accounts for my deep disappointment with CIV4 that basically lacks most of those and essentially is a streamlined and eye-candy-ridden follow-up of CIV3 without much ingeniousity or surprises.

And, yes, I guess the ones to blame for that are - as so often - the marketing guys.
 
actually one of my all-time-favourite games, Warzone2100, had a very dedicated developer team, Pumpkin Studios. They made a grand total of 10(!) patches, with the latter 5 primarily adding new features, techs and units. I was deeply impressed with so much care for the customer - I would be very positive towards any new game from the same people. Sadly, the company went bankrupt - I guess they would have needed a major partner to really get the fruits of their efforts.

Btw.: Warzone2100, an RTS, had a true 3D engine, 3D units, was viewable from any angle (amongst others a "follow mode" that set you dirctly behind a selected unit), units and buildings were 3D and rotating even in the build menu... and the RECOMMENDED system specs included a PII/400 and an 8MB graphics adapter (the NECESSARY CPU was as slow as 166 MHz...). The interface was smooth as silk, and I hardly ever heard about installation problems. How was that possible many years ago and seems to be impossible for CIV, a friggin TURN-BASED game???

That's indeed a shame, and I'll indeed be looking out for that game (I collect "oldies but goodies" as a hobby =)). Good companies like that ought to be given second chances. However, as I said, sometimes the mistake is not in the design of the game or support given. Sometimes it's the choice of the game itself. The RTS market is unfortunately a bit saturated and filled with clutter, so it's somewhat hard to shine in that arena.

However, examples like this just make it more important for us, the consumers, to voice out complaints especially of "big-name" titles. Many of these big-name titles simply squeeze out the smaller competition, even if the latter has astonishingly good games. Thus, if the big-game title is poor or mediocre, say it out loud. It'll help nullify the strangle-hold the big-title projects have on gaming advertising.

(And yes, most game websites and magazines are paid to write only good things about a game. These mediums rely on advertising money to stay afloat, and the games they are reviewing are the ones paying for those ads).

With SMAC, I don't know for sure how it started off because I was a late-comer there and started playing it after the patches came out, so I can't really judge it. However, I see SMAC as much superior to CIV4 in regard to creativity and intelligent design. So many new ideas, so revolutionary elements, such a dense atmosphere. I guess that accounts for my deep disappointment with CIV4 that basically lacks most of those and essentially is a streamlined and eye-candy-ridden follow-up of CIV3 without much ingeniousity or surprises.

SMAC did indeed have a somewhat shaky launch, though nowhere near as bad as Civ IV. Just a fair number of bugs that needed to be fixed.

As for the qualities of SMAC, I like to compare it to a fine wine or brandy - SMAC doesn't strike you as great until you've played the game for a while. Once you've got a few games under your belt however, you begin to realize just how deep the game is compared to Civilization. It is no accident that SMAC was the only sequel ever awarded the Gamesdomain Gold Award (before it was purchased by Yahoo), and the award was given precisely because it was the only sci-fi game in their estimation to ever achieve that level of depth and immersion.

I personally loved the game so much that I would have been happy to see Civ III be an almost carbon-copy of SMAC, with the setting being the only change (I felt that the setting, though great, was nonetheless inaccessible to most gamers, hence the need for the broader appeal of a "Civ" setting). Unfortunately, Civ III disappointed me to no end, to the point that I boycotted the game. I won't go into the specifics, but essentially I thought Firaxis was no longer in the business of making strategy games but was now in the business of simply making something that would sell. Civ IV, at least, seems to be a step back towards the depth and immersion of SMAC.

And, yes, I guess the ones to blame for that are - as so often - the marketing guys

And just to add irony to this all, I'm a marketing guy myself! =)
 
Is this thread still going? Oh well, I'll add a bit more then...:mischief:

The car analogy, its actually quite a good one if used in the right way. Imagine a car, it has excellent brakes, refined steering, it even has comfy seats. Now this perfectly good car was tested on test tracks in Germany and the US and seemed to be without any problems whatsoever. The manufacturer signed off the design and the car was mass produced. The majority of owners of the said car were satisfied with its performance and pleased with the purchase they had made.

However, a minority of purchasers were less than impressed. A number of them complained that the car had no brakes and no steering and more often than not they couldnt see out of the windows. These people were attempting to drive the perfectly good car on ice in a sub-zero climate without snowtyres or the heating on to defrost the windows.

The point is that the car (and Civ4) dont come with (and arent developed in) the users environment and therefore some users environments will present it with difficulties that could not have been forseen or designed out.

In my example, there is nothing wrong with the car as designed - it just didnt suit the environment some users were attempting to use it in - same with civ 4.

A further point is that, in the case of computers, people blame a single component (the game) for a failure even though there might be 5 or more interdependant components that all must work for the whole to work. Why does no one ever blame the other 4+? Ah, but the other 4 worked fine with a different game so it MUST be the game, right? Nope - you have understand that its the combination and that particular combination may be using bits of those other 4 that werent used in other combinations. No amount of testing at Firaxis would have found all the problems in all possible combinations - its IMPOSSIBLE. The sooner people realise that, the better, because it will save them the same heartache they are suffering now when games in the future have similar problems.
 
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