Open letter to Firaxis

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pdathert

Chieftain
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Oct 11, 2005
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Dear Firaxis,

Can I just say that the ongoing debacle that has been Civilization 4 has made me extremely sad. Be aware that I have been a massive Civilization fan ever since I played the first glorious instalment on my 386-sx.

However like any great Empire yours has expanded and has now fallen foul to many failings - the worst of these being: (in no particular order)

1. Forgetting your roots. Civilization has always been for the vast majority of it’s fans, almost 100% about gameplay. So why do we have this new game that is so intensive on our systems (for no real gameplay gains), and thus it is in no way accessible to all who want to play it. The gameplay is not drastically different to Civ I and rightly so, you had a winning formula then and you still do now. I just don’t understand why over 15 years the game is getting much much more system intensive when the gameplay has moved on at nothing like the same level. This is a TBS! It should not be killing our computers to play. Anyone who wouldn’t sacrifice a bit of zoom-ability for a bit more playability/accessibility is a fool.

2. All this ties in to point 2, the specifications on the box are nothing short of a lie. People are reading the box and thinking “yep, got all that” and buying the game and it is disappointing them horribly.

3. Also why release the demo AFTER the game? I know why, so people would buy the game and find that they cannot run it properly, instead of getting a free demo and coming to the same conclusion, it’s seems like it is all about £££’s in the bank!

4. Again to tie in with 3. The game is not finished. Sure it is just about playable for some people but it is not really acceptable IMO. December should have been the release date and November the demo release. Again money driven.

5. Testing, a disgrace.

6. You haven’t learnt any of your mistakes from the Civ 3 release. Or at least you haven’t cared about them.

7. Too complacent. People are going to buy anything you produce with the “Civ” tag because of the brand name, that basically means your quality doesn’t have to be as high, you know it, I know it.

8. Bug-ivilization

9. Patch-ivilization

10. Patch Patch Patch-ivilization.

11. Bin-ivilization


I have spent HUNDREDS of hours trying to get this game to work. I have friends who have similar but different issues, not one of us is satisfied with your efforts.

EARN YOUR MONEY, or don’t bother in future.

There shan’t be peace in our time,

P Atherton.
 
Totally behind you my dear friend.

Fraxis you are risking too much,you are risking loosing the fans.
Don't think that fans are forever...they maybe playing your old games but they sure gonna think hard about buying your new ones or maybe they will just turn to pirated copys of your games (sadlly but I can not recomend Civ 4 to my friends---bug issues).

Alex
 
100% /agree. This is pathetic customer service (at this point on par with SOE and their NGE disaster).

What's worse is that I can run ANY other game with no crashes on the same hardware (Battlefront II, Empire Earth II, WOW, EVE-Online, really any game that I have which is over 50) and the CIV 4 devs are quoted as saying that "consoles are starting to look good about now" because they have the same hardware. So, every other game company can get it right except for Firaxis and 2k??

Seriously, hire a consultant to come in and fix this game before we get to Christmas or your stock/bottomline is going to take a beating when even more people can't play this game.
 
Sadly, I agree. I have been a Civ2 and Civ3 fan, and fell for the hype, and I read somewhere that Firaxis did pay attention to not requiring high end computers. My computer (laptop) is less than 2 years old. Civ does not run (better with patch 1.09 but still not playable). I am sure Civ has a large base of similar players. The graphics issues will come back to bite unless they come out with a way to play acceptably at lower end specs. I can't upgrade the graphics, and this new version is not a $1,000 improvement. There's going to be a sizeable market that can't play the game and will either be very disappointed because they bought it, or be lost sales for Firaxis if it doesn't get fixed soon and the word gets out.
 
**sign**...i stil cant believe im stuck with this POS, and they got my 50 bucks. It pisses me off to no end that i spend a good chunk of money on this game and find i have nothing more then a 50 dollar frisbe, and some nice box art with a book.
 
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