text_key bug

[necrosoldier000]

just installed civilization 5 and when i get into the game all the text has "text_key" in front of it

i have tried uninstalling and installing it again but its still there

any idea how to fix this?

dxdiag

Spoiler :

------------------
System Information
------------------
Time of this report: 7/14/2013, 12:38:50
Machine name: OWNER-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron M5010
BIOS: BIOS Date: 01/09/10 15:17:22 Ver: 08.00.10
Processor: AMD Athlon(tm) II P320 Dual-Core Processor (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3836MB RAM
Page File: 2042MB used, 5626MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 4200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: ATI display adapter (0x9712)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9712&SUBSYS_04481028&REV_00
Display Memory: 1994 MB
Dedicated Memory: 332 MB
Shared Memory: 1661 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC5441
Native Mode: 1366 x 768(p) (60.064Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1119 (English)
Driver Version: 8.951.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/8/2012 21:14:42, 958464 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D452-11CF-C777-4224BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9712
SubSys ID: 0x04481028
Revision ID: 0x0000
Driver Strong Name: oem7.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RS880M:8.951.0.0ci\ven_1002&dev_9712
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_10280448&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52F
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4397
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52F
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 37.7 GB
Total Space: 295.0 GB
File System: NTFS
Model: WDC WD3200BEVT-75A23T0 ATA Device

Drive: D:
Free Space: 3.4 GB
Total Space: 10.0 GB
File System: NTFS
Model: WDC WD3200BEVT-75A23T0 ATA Device

Drive: E:
Model: TSSTcorp DVD+-RW TS-L633C ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: F:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1028&DEV_9602&SUBSYS_04481028&REV_00\3&267A616A&0&08
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&0&B2
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_9605&SUBSYS_04481028&REV_00\3&267A616A&0&28
Driver: n/a

Name: ATI Mobility Radeon HD 4200 Series
Device ID: PCI\VEN_1002&DEV_9712&SUBSYS_04481028&REV_00\4&39E70D3B&0&2808
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&0&9A
Driver: n/a

Name: PCI Express standard Root Port
Device ID: PCI\VEN_1022&DEV_9604&SUBSYS_04481028&REV_00\3&267A616A&0&20
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_970F&SUBSYS_04481028&REV_00\4&39E70D3B&0&2908
Driver: n/a

Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_04481028&REV_00\3&267A616A&0&92
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9601&SUBSYS_04481028&REV_00\3&267A616A&0&00
Driver: n/a

Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_04481028&REV_40\3&267A616A&0&A3
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_04481028&REV_40\3&267A616A&0&88
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_04481028&REV_40\3&267A616A&0&A1
Driver: n/a

Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_00000000&REV_41\3&267A616A&0&A0
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&0&B0
Driver: n/a

Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_40\3&267A616A&0&A4
Driver: n/a

Name: DW1501 Wireless-N WLAN Half-Mini Card
Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\0000A1FFFF6170F100
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&0&98
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_04481028&REV_40\3&267A616A&0&A2
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a

Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_04481028&REV_00\3&267A616A&0&90
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18147
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
Techsmith Encoder Image Source,0x00200000,0,1,TimelineFilters.dll,2.03.12164.0003
RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,15.00.0004.0053
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
MainConcept AAC Decoder,0x00400000,1,1,,
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
LAME Audio Encoder,0x00100000,2,1,lame_dshow.ax,1.00.0054.50801
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
MainConcept MP4 Demultiplexer,0x00400000,1,2,,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Techsmith Encoder Quicktime MOV Source,0x00200000,0,2,TimelineFilters.dll,2.03.12164.0003
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.03.0000.20308
ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,12.03.0000.20308
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
TechSmith File Source,0x00400000,0,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith SWF Writer,0x00200000,2,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith WMFSDK Writer,0x00200000,1,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Simple PIP,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
ImageSource,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TitleSource,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Time Adjust,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Splitter Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Frame Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Perf Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ZoomPIP Filter,0x00200000,2,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith PushVMR Source,0x00200000,0,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0001.0903
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0001.0903
TechSmith SimplePushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Wave Dest,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Overlay,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Wave Buffer,0x00200000,1,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ForceColor 8,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ForceColor 555,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ForceColor 565,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ForceColor 24,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith ForceColor 32,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Force Color32A,0x00200000,0,0,CamtasiaFilters.dll,8.00.0001.0903
SSFileWriter,0x00200000,1,0,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Frame Rate Tuner,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Camera Adjust,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
Techsmith Quicktime MOV Source,0x00600000,0,2,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Sound Effects Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Flv Key Frame Setter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
TechSmith Floating Point Wave Filter,0x003fffff,1,1,CamtasiaFilters.dll,8.00.0001.0903
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
MainConcept (Consumer) AVC/H.264 Video Decoder,0x00400000,1,2,,
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.03.0000.20308
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Techsmith Encoder Color Source,0x00200000,0,1,TimelineFilters.dll,2.03.12164.0003
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.03.0000.20308
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
TechSmith Grabber Sample Filter,0x00200000,1,1,CamtasiaFilters.dll,8.00.0001.0903
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,15.00.0004.0053
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18175
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18175
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,15.00.0004.0053
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
TechSmith File Source,0x00400000,0,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith SWF Writer,0x00200000,2,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith WMFSDK Writer,0x00200000,1,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Simple PIP,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
ImageSource,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TitleSource,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Time Adjust,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Splitter Filter,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Frame Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Perf Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ZoomPIP Filter,0x00200000,2,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith PushVMR Source,0x00200000,0,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.00.0000.1426
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.00.0000.1426
TechSmith SimplePushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Wave Dest,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Overlay,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Wave Buffer,0x00200000,1,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ForceColor 8,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ForceColor 555,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ForceColor 565,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ForceColor 24,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith ForceColor 32,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Force Color32A,0x00200000,0,0,CamtasiaFilters.dll,7.00.0000.1426
SSFileWriter,0x00200000,1,0,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Frame Rate Tuner,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Camera Adjust,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
Techsmith Quicktime MOV Source,0x00600000,0,2,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Sound Effects Filter,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Flv Key Frame Setter,0x00200000,1,1,CamtasiaFilters.dll,7.00.0000.1426
TechSmith Floating Point Wave Filter,0x00800000,1,1,CamtasiaFilters.dll,7.00.0000.1426
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
LAME Audio Encoder,0x00100000,2,1,lame_dshow.ax,1.00.0054.50801
Techsmith Encoder Smooth Scale Source,0x00200000,1,1,TimelineFilters.dll,2.03.12164.0003
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
iZotope Vocal Enhancement,0x00200000,1,1,iZotope_VocalEnhancement.dll,1.00.0000.0024
iZotope Consumer Restoration,0x00200000,1,1,iZotope_ConsumerRestoration.dll,1.00.0000.0024

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20308
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (High Definition Aud,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
HD Audio Microphone 2,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio Headphone/Speakers,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
Integrated Webcam,0x00200000,1,2,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

 

[DemonMaster]

The usual advice: Update Windows, Update drivers (mostly graphic), Verify Cache (in steam).

(edit: I forgot, if all that fails, upload here the dxdiag so perhaps a nice person who knows how to read that can help).

 

[necrosoldier000]

The usual advice: Update Windows, Update drivers (mostly graphic), Verify Cache (in steam).

(edit: I forgot, if all that fails, upload here the dxdiag so perhaps a nice person who knows how to read that can help).

this might sound stupid but what is the dxdiag and where can i find it

 

[DemonMaster]

this might sound stupid but what is the dxdiag and where can i find it

http://forums.2kgames.com/showthread.php?218586-How-to-post-a-quot-DXDiag-quot-DirectX-Diagnostics

Edit: Then you can add that here so people can see or link to a dropbox. The link ^ goes to support forum for civ 5 on the 2k forum.

 

[The_J]

Verify Cache (in steam).

Please only do that.
If it doesn't help, then check the BNW folder, delete the XML\Text folder, and verify it again.