Who should I look to for support?

[droberts97470]

I asked steam for support and they say they don't support games, or something like that. Does one go to Fraxis, K2 or where?

Below are 2 examples of the errors I am getting over and over again. These were b4 the patch today. After the patch I can't get it to run at all.

12/13/2010 10:27 PM Application Error Faulting application name: CivilizationV_DX11.exe, version: 1.0.0.62, time stamp: 0x4cc0813c
Faulting module name: CivilizationV_DX11.exe, version: 1.0.0.62, time stamp: 0x4cc0813c
Exception code: 0xc0000005
Fault offset: 0x0011e845
Faulting process id: 0xeac
Faulting application start time: 0x01cb9b12d6768800
Faulting application path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
Faulting module path: c:\program files (x86)\steam\steamapps\common\sid meier's civilization v\CivilizationV_DX11.exe
Report Id: 33166f60-0708-11e0-a503-002556d790eb

12/12/2010 3:01 AM Application Hang The program steam.exe version 1.0.968.628 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 7d4
 Start Time: 01cb999494347b20
 Termination Time: 15
 Application Path: C:\Program Files (x86)\Steam\steam.exe
 Report Id: 


 

[Maniacal]

Civilization V isn't developed by Valve in any way... so yeah going to Firaxis/2k would be the obvious choice.

No idea what those are for. Tried reinstalling? Updating your graphics card drivers, directx etc?