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Cannot join internet games - Stuck on 'Retrieving Host Information'

Discussion in 'Civ6 - Multiplayer' started by Hydroxychloroquine, May 23, 2020.

  1. Hydroxychloroquine

    Hydroxychloroquine Chieftain

    Joined:
    May 23, 2020
    Messages:
    1
    Every time I try to join a multiplayer game on the internet, it stops at 'Retrieving Host Information' then eventually says it was unable to.

    Please, is there a way to fix this?
     
    Hydroxychloroquine, May 23, 2020
    #1
  2. Swissy

    Swissy Warlord

    Joined:
    Jun 8, 2002
    Messages:
    213
    Location:
    Chicago
    Make sure you have a fresh restart of Steam before trying to play mp. Steam p2p software is a bit wonky and will hang for a myriad of reasons, so best to be sure you are starting clean Also, in a small number of cases, your ISP provided internet gateway may be blocking a port used by the Steam p2p software. You can fix that by port forwarding the ports used by Steam, they are listed at Steam support.
     
    Swissy, May 23, 2020
    #2

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