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Graphics Issue

Discussion in 'Civ6 - Technical Support' started by Carl5872, Nov 30, 2019.

  1. Carl5872

    Carl5872 Prince

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    Not sure what the cause is, but my leader graphics are messed up. Some of the hair of most leaders is missing leaving a lot (including the women) looking partially bald.

    Any idea how to fix?
     
  2. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    Without detailed information about your system, the usual suggestions apply - make sure graphics drivers are updated, verify integrity of game files via Steam, & delete the 3 sqlite files in the Cache folder.
     
  3. Carl5872

    Carl5872 Prince

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    How do you verify the integrity of the game?
     
  4. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    Right-click on the game in your Steam library, select <Properties>, click on the <LOCAL FILES> tab, & then click on <VERIFY INTEGRITY OF GAME FILES>. Again without knowing your hardware setup, and assuming you meet the minimum requirements, you could also try lowering your graphic settings to see if that helps.
     
  5. WildeComputers

    WildeComputers Warlord Supporter

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    Try disabling the leader animation and see if the graphics improve.
     
  6. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    :rolleyes:
     
  7. WildeComputers

    WildeComputers Warlord Supporter

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    Not mutually exclusive. I have had this issue before on my PC. I have found it is (in my case) due to my GPU overheating. I did not adjust any other graphics setting, just disabled the leader animation. My graphics card is a GeForce GTX 750 Ti.
     
  8. Carl5872

    Carl5872 Prince

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    Tried verifying the integrity and Peter was still bald. Ill try lowering the graphics settings
     
  9. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    Hope you'll be able to solve the issue.
    The setting for Animated Leader Quality is part of the overall graphics settings. So it goes without saying that when I write "lowering your graphic settings", it includes lowering the Animated Leader Quality from High to either Medium, Low, or Disabled. This can either be done manually in game like all the other settings (i.e. piecemeal) or via a program like GeForce Experience, which changes the settings including Leader graphics, automatically via slider. So essentially what you wrote was rather redundant.
     
  10. Carl5872

    Carl5872 Prince

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    I remember seeing the leaders in perfect form a few months ago. I tried updated my graphics card and verifying the integrity of the game. Is there a way to tell if my computer is not strong enough to handle it?
     
  11. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    List your computer specs.
     
  12. Carl5872

    Carl5872 Prince

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    Forgive my ignorance, but where can I find them?
     
  13. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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  14. Carl5872

    Carl5872 Prince

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    Is this what you need? (thanks for your help by the way)

    upload_2019-12-23_19-16-30.png upload_2019-12-23_19-18-1.png upload_2019-12-23_19-19-3.png upload_2019-12-23_19-21-9.png
     
  15. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    Your bottleneck is definitely your GPU. I don't know whether you have 2 or 4 GB VRAM with your 960M, but in one test site it pegged this as a failure to meet requirement. Another site suggested that it would be fine at low graphics settings and probably be OK at medium settings as well. Anything higher will cause issues.

    You said that the leader graphics were fine previously. Are you running anything different now (i.e. Gathering Storm instead of Vanilla or Rise & Fall)? GS is more graphics intensive than the previous XP & base game.

    When you said you tried to update the graphics card, what exactly did you do? Did you update the graphics drivers? Outdated or corrupt drivers can mess with your graphics.

    Have you tried lowering your graphics settings as was previously suggested?
     
  16. Carl5872

    Carl5872 Prince

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    I did and it only showed complete leaders in the static lowest settings. I will try running it on low.

    I am now running Gathering Storm, so maybe that (or one of the patches) was it.

    I went to Nvidia's website and it had me download Geforce experience that detected my driver and updated it. Is there a better way you would recommend?

    Is there anything I can do about my GPU, or am I stuck with it until I buy a new laptop?
     
  17. Carl5872

    Carl5872 Prince

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    If this helps:

    upload_2019-12-23_20-4-17.png
     
  18. Laurana Kanan

    Laurana Kanan Don’t underestimate who I am.

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    You have the same driver version I do.
    If you're only getting leaders with no graphic anomalies when the leader animation is disabled then it's likely your GPU is insufficient. You'll just have to play around with the graphics settings to get the best results.
    If you weren't running GS before and the animated leaders were fine, it's likely as I said before that your GPU can't handle the increased demand from that expansion. Or, at least the enhancements FXS made to the leader quality with GS.
    Generally, that's the best way, or rather easiest way to do it. Occasionally though you get a corrupted driver and need to completely erase all Nvidia's files and do a clean reinstall manually. If you're not having any other display issues though that's probably not the case.
    Upgrading the GPU in a laptop is generally not possible as they're integrated with the motherboard or CPU and not removable. Oftentimes, opening up your laptop will also void your warranty as well. Desktop PC's offer infinitely more options for upgrading though I realize that's not always practical for everyone. I've upgraded pretty much every component of my PC multiple times over the past six years.
     
  19. Carl5872

    Carl5872 Prince

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    Well it sounds like im out of luck :(

    I do appreciate you at least confirming it for me though.

    Merry Christmas!

    Carl
     
    Laurana Kanan likes this.

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