I called Walmart at like 10:00 this morning and the guy said they stock new games at 10:00. Then I called at 1:00 and some girl said that Civ 4 isn"t expected till late November

I told her that according to all info on the net, It's release in "Europe" is the 1st week in Nov. ,,but the release date in the US is today. She remained clueless.
I then called Circut City. He said they never release new games on a tuesday,, always on a friday. All 3 of the people I talked too never even heard of Civ. They all had too ask me twice what the name of the game was
Should customer service persons really be answering the phone in a "computer games" department of a major retailer if they've never even heard of one of the biggest game franchises in history?

I mean,,, good lord,, It's like calling a movie place to find out when the doors open for the latest Installment of Star Wars and having the person respond with "Star Wars?" ,,